Bahia Principe Grand Tulum

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 15237 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Relaxing holiday - would definitely go back.

    Reviewed by dozybint1973(Newport, United Kingdom) on Oct 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Like most holidays there will always be things that need improvement, repair and/or updating. This was our 1st All inclusive holiday. I'm not one for laying around the pool or beach all day. I get itchy feet of I'm not doing something. But there was plenty to keep even me occupied/interested. Daytime activities & displays. Free bus to jewellery shop, tequila shop & on to Cancun. Hacienda - with its shops and bars. Spa treatments. Use of jacuzzi pools*over 18's only, at the Coba (where we spent a lot of our time in the day as my husband doesn't swim) My plus points 1, The endless amount of lizards and other wildlife on the grounds (I love lizards) 2, The rep's area where you can pick up free suncreams, books, mosquito spray and other titbits holidaymakers left behind. 3, Plenty of space in the jacuzzi pools. 4, Bahia Rock band (these lads were honestly great) 5, No issues finding a sunbed around the pools or beach. 6, NFL on TV all day every day. Like I said nowhere is without its occasional problems. At the time these were my niggles; 1, Wet seat cushions in dining area (staff not to blame, holiday makers sitting to eat in pool wear to blame) 2, The smashing of dropping plates every meal time (accidents happen) 3, Sitting for breakfast one morning - cutlery took ages to arrive even after we had been up for food, took so long even Edwin was apologising for the delay. As the holiday went on the standard of service in the buffet restaurant declined.  Waiters never came to take drinks orders, when they did they either took ages in coming back, sometimes with the wrong drinks, if at all. Ordered soft drink & coffee - got 2 beers after 30mins of waiting. 4, Beach bar - information said bar opened 10am, by 11am the bar was still no where near ready to open. One day Miguel in the beach bar had problems with his beer (2 barrels nothing but froth) 5, Don Pablo - no space to book.  But it was closed some nights (this was not told to us before hand) Just a suggestion, once the nights you are due to open become fully booked, then why not open an additional night. (We did book 2 of the restaurants available 1, GRAN TORTUGA-RODIZIO RESTAURANT. 2, TEQUILA RESTAURANT) 6, Be aware, after 2 weeks of no trainers, went to put them on to come home and they were covered in mould due to the constant moisture in the air - a natural occurrence. Despite any of my niggles, I will definitely be back to stay.

    Outstanding Holiday

    Reviewed by hackers1979(Newport, United Kingdom) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here in September 2019 for 2 weeks as a couple. The hotel is huge and comprises 4 different resorts, Tulum, Coba, Akumal and Sian Ka’an. We stayed at Tulum. The hotel and grounds were spotlessly clean 24/7. Rooms cleaned every day with fresh towels etc and your fridge re-stocked with things like pop and spirits. There are a number of pools to choose from, all again, spotlessly clean. One has a swim up bar which is really nice. There is entertainment and activities daily at the pool and the staff make sure you’re all involved! The foam pool party was brilliant as well as the colour party on the beach straight after it!! Buffet restaurants are huge, it doesn’t matter what your tastes are you’ll find something trust me. I loved having nachos and chilli sauce for breakfast!!! Depending on your package you can book a number of a la carte’s per week. We went to 6 in total and each one was exceptional, you really should try and visit some. We had no issue getting sun beds, there were plenty to go around no matter what time of day it was. The beach is also on the resort and well maintained. You get a lovely breeze most days which makes the heat more bearable. As we went in September the temperature and humidity were through the roof. As soon as you leave your room you’re wet with the humidity, but it’s such a lovely climate. We loved it that much we have booked to return to the Sian Ka’an next August and can’t wait. If you thinking of booking here, don’t hesitate, you’ll have the time of your life!!! Feel free if you want to ask any questions, I’ll do by best to answer.

    Pretty good

    Reviewed by Ramil_Rex(Houston, Texas) on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Large property with multiple restaurants, beaches and bus commute in-between. Airport pickup available too. Price is reasonable. Food is good, especially in the proper restaurants. Rooms are bit dated.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-4

    Short staying but wonderful moment

    Reviewed by Lion64Schneider() on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for a couple of days due my brother and his family were at the hotel. We had a truly wonderful moment, receptionist give us a warm welcome and you just feel the kind environment from the first moment you arrive. Only one detail maybe the entertainment could be better but that's fine, I enjoyed the time with my family and I want to thank everyone from the staff to make it better.

    Amazing

    Reviewed by smarsden23(Toddington, United Kingdom) on Jul 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic Everything is open in the resort. Staff are amazing. Seaweed is cleaned away daily. Pools are open Sanatised sunbeds between people using them. Sanatiser at every part of hotel. Staff all in masks Luggage was sanatised on arrival. Feel safer than at home Amazing