Infinity Bay Spa & Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2766 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Anniversary Stay!

    Reviewed by ForeverAlvarez() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were married in 2018 and spent our honeymoon here at the resort. Loved it so much we returned this year to celebrate our 1st anniversary. We stayed from Oct. 2nd to the 7th and enjoyed every second. From the minute we entered beautiful lobby, staff were extremely pleasant and welcoming. The rooms on the resort never disappoint and this trip was no exception. Also, I can't say enough about the great service we received from everyone at La Palapa Beach Bar. Special thanks to Juanito, Eric, Belkis, Francisco, Stephanie, Heidy Allan, Janeydie and Kerby for going above and beyond to make sure we received top notch service and attention. Thank you to Junior also coordinating all our activities and water fun. You guys all rock! We will definitely be back to share more fun time with you next year!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Best Hospitality on the island!

    Reviewed by Ph4roah() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my fiancée stayed at Infinity from the 2nd until the 12th of Oct this year and I really cant say enough about the entire team at Infinity. PHENOMENAL customer service, and I mean everyone from the cleaning staff to F&B to the transportation and events team right up to the GM. It was my fourth time on the Island and second time at infinity and my ladies first time at Infinity. I usually try and stay different places and areas on the island but this stay was so fun and memorable that I regret not booking every singe Roatan trip at Infinity. The entire resort is gorgeous and has the works. Beautiful lobby, pool, private beach, fantastic bar and restaurant area, clean rooms, Wifi, room service, a new gym, and even a new all inclusive option. Breakfast was fresh with great variety everyday (make sure to see Helder to chef up your omelet to your liking). I am a little injured at the moment and the staff really helped make everything really comfortable. I work in hospitality in NYC so I know good customer service when i see it. These guys really go above and beyond to make your stay the most enjoyable. If you're not sure where to stay in Roatan or if you're not completely sure about booking at Infinity Bay, stop overthinking. Just do it, and if your staying somewhere on the island make sure to stop by La Palapa Beach bar for a great time. Like I mentioned, everyone we encountered was just great but we (Yousef & Yanina) would like to personally thank Francisco, Nacho, Juanito, Kerby, Helder, Carlos, Stephany, Belkhi, Allan, and Eric from F&B, You guys are truly the best! Its like a non stop party with you guys. Keep up the great work. Thank you Karen from housekeeping for keeping out room clean and taking care of us. Thank you Marvin for reserving our beach area and always making sure we were good when in the pool. Thank you junior for your help with activities. Thank you Javier and his team for taking care of all our transportation needs (Javi is the man, he called while we were with one of his drivers Alonzo to make sure we were all good). Thank you Leah and everyone at the front desk for all the help. Thank you to all the Roatanales and god willing we will see you guys again very soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    First class operation

    Reviewed by gerrr1979(Wilmington, Delaware) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been traveling around Roatan trying as much ceviche as I can at different restaurants as recommended by members of a Roatan Facebook group, and posting my view of the ceviches back in that group. One of those members is the Managing Partner at Infinity Bay and suggested I try theirs. I said I would. When I arrived at the Palapa Bar, when I said I was there to try their ceviche they knew who I was. Carlos at the bar recommended the mixed ceviche so that’s what I ordered. As I waited, the Food and Beverage Manager introduced himself to me, and asked about my stay here in Roatan. I was impressed that the Big Guy would tell his Food and Bev guy that I was coming , and he in turn would tell the bar staff also. That seems like a great way to demonstrate customer service and interest from the top down. The ceviche was excellent, and Carlos and I discussed ceviche in general and perhaps adding some hot peppers to theirs in the future. It was definitely delicious as it was prepared. Beautiful resort and world class customer service.

    Amazing stay

    Reviewed by 210hernani(Roatan, Honduras) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent stay! Marsela help us super well with our reservations and Leah with our registration The majority of the group is the first time They visited infinity bay and they were delighted. The breakfast was spectacular and the gym has everything you need. Highly recommend it

    Great place, great people!

    Reviewed by Nikkizzle() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So much fun hanging out at the bar, the beach and the pool! It’s all right next to each other which helps for a minimum effort of relaxation =) my favorite part was hanging out with Carlos, Francisco, and Stephanie at the bar =D so much fun when the people who work there have fun with you! Definitely stay here and say hi to them from la Cubanita de Nueva York ;)