Hacienda Encantada Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5373 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    MY HOME AWAY FROM HOME

    Reviewed by janesT8942IV(Whitefish, Montana) on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Can't rank it high enough for ambiance, employees, service. Jonathon for reservations, Joel at the front desk , Oscar at Vista, service people Marisol ,Klari, Anders, Rigo, Salvador, Carlos just to name a few. There were many more who for whatever reason are no longer there.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Beautiful hotel

    Reviewed by danadane0610(Los Angeles, California) on May 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I came to this hotel on a timeshare deal so I wasn’t sure what to expect. Pleasantly surprised! I will say it’s a very beautiful property and I love seeing all the whales every morning so definitely try to go in January or February. The first night we came the food was horrible, we went to the taco place and the churros were served frozen and the tacos were horrible. We also went to the Italian restaurant and even though the service was great we weren’t a huge fan of the food. However, my friend tried all the other food at the hotel and said it was pretty good especially the sushi. But the cool thing about our stay was we were able to eat here and at Marina fiesta and the food at Marina fiesta was five stars! So being all-inclusive allowed us to have amazing food so I really can’t complain. We had a few hiccups with our rooms but I feel like they tried their best to fix any problems we had. Eventually, we ended up with a perfect ocean view room which we loved. Even though this hotel is away from all the action at the marina I loved it because it was so peaceful. This is perfect if you’re looking for a romance or if you like to just get sleep at night! Mauricio at the front desk was great! Loved the breakfast and the staff! When we arrived they upgraded our room because they had a better room available which I thought was very nice. Overall it was a good stay and I loved the mini bar in our room. They have great jacuzzi tubs as which might have been my favorite! If you pick this hotel you won’t go wrong!

    My favorite place!

    Reviewed by Y7307JEjulief() on May 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hacienda Encantada is my favorite place to be. It is beautiful. The food is amazing. Breakfast at Las Marias is wonderful. The staff are friendly and personable. The cleanest place I’ve ever stayed. The best spa and massage ever. Fun activities. I love sitting on comfortable chairs on my patio and reading. The couch on the patio is perfect for an afternoon nap. Gotta go - music is playing. It’s Mexican buffet night at El Eden.

    Fantastic meal at Barolo at Hacienda Encantada!! Raphael was an absolutely fabulous waiter! He made the evening so fun!

    Reviewed by Lmccormick1216(Cypress, Texas) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an absolutely fantastic meal at Barilo! Delicious food and awesome service. The burrata and the calamari were terrific and the shrimp entre is a must. Thank you Raphael for making our evening so fun and memorable. Great service!!

    Incredible Experience!

    Reviewed by kskclk() on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband I enjoyed our stay at this resort. We were delighted that the resort was gated and private. Our suite was beautiful with an incredible view! We had an all inclusive package and found the food, beverages and service to be amazing. The grounds are well manicured and tropical. We found the staff to be very courteous and helpful. Eggs Benedict every morning for me and they were perfect every time. We have already booked our trip for next year, can't wait!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5