Hotel

JW Marriott Phoenix Desert Ridge Resort & Spa

Phoenix 4.5

Overview

Set on 316 spectacular acres in the Sonoran Desert in north Scottsdale – adorned with five sparkling swimming pools, two championship golf courses, spectacular spa and exquisite dining.  Gracefully designed rooms with private patios and balconies, deluxe bedding and beautiful views.

Resort Fees: 45 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4 p.m.

Check out

11 a.m.

Rooms

869

Rooms

Guest room
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Guest room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Rollaway bed (on request)
  • Safe
  • TV
  • Private balcony or patio
Additional details

King bedded rooms allow a maximum occupancy of 3.

1 Bedroom Executive Suite
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
1 Bedroom Executive Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Rollaway bed (on request)
  • Safe
  • TV
  • Private balcony or patio

Amenities


Location

Address
5350 East Marriott Drive, Phoenix, Arizona, 85054, United States of America
34 km from PHX airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Good but not great.

Yaccova (New York City, New York) on May 01, 2024

I was expecting more based upon my experiences staying at other resorts. There was a lack of attention to detail. The resort is huge. It’s at least a 10 min walk to get from your room to the front desk. The restaurants were good but very expensive for what they offered. Breakfast though was delicious and memorable. Beds were comfortable. However, new pillows are needed. The bathroom was ok. The shower stall was very small and cramped. I liked that there was a low motion sensor light that turned on when you entered the bathroom. I also liked that there were robes in the closet. With regard to parking, there is a high fee to park each day. We called the valet to bring our car out before we left the room. At first they didn’t answer. When they finally did, they forgot to get our car. The first night we were there we were told that the water would be shut off throughout the resort at 11pm for a few hours and that no one could use the toilets or showers. Also, it is important to note that the lazy river and the slides shut down around 4pm.

TripAdvisor users rated this property 2 out of 5

Aquatic wonderland but overpriced and mediocre

finlaysongreen (Los Angeles, California) on Apr 23, 2024

My family and I stayed here in room 3502 (a "Suite, 1 King Bed with Sofa bed, balcony") for one night in April 2024. Rating: 5/10 Positives: • The pools, lazy river, and waterslides make for a thoroughly enjoyable aquatic wonderland, although I could see the utility of these features being limited by the season (too hot in the summer, too cold in the winter) • The quality of the pool and room service food and drink was on point although overpriced (see below). If I am going to pay $28 for a margarita (not including service charge), I'm glad to at least report that it was delicious! • Very friendly and helpful staff Negatives: • The prices for food and drink via pool or room service would be expensive even for a five star resort, let alone for a four star resort. The attentiveness of the servers at the pool was decent but certainly not commensurate with the prices on the menu. During two daytimes parked at the pool, I don't think I observed anyone come around and collect empty glasses. • This resort seems to have employed a typical accoutrement of hotels in its class or lower: an air conditioning motion sensor. While admirable energy savers in the daytime, these mechanisms can ruin your sleep when they cause you to wake up to a warm and stuffy room. Just wake up, walk around a bit, reactivate the air conditioning, and go back to sleep until it turns off again. Is that fair to ask of guests paying a $1200+ nightly rate? • Our suite included a rather boneheaded feature whereby the overhead entryway lights were also on a motion sensor. So when you wake up to use the bathroom or to reactivate the air conditioner, you can also expect the overheads to turn on which may then wake up everybody who's sleeping. • The motion-based air conditioning and lights notwithstanding, my wife and I found the bed uncomfortable, serving as icing on the cake for a poor night's sleep • We were dismayed to discover that despite offering three waterslides, there really was no waterslide geared for small children. My wife and I tested the slides on offer and while we thoroughly enjoyed them, none were good fits for our four year old or risk-averse eight year old. • On Saturday night, very loud music (possibly karaoke from somewhere inside the resort) was pumped to speakers in the front of the resort – which our room faced. The result was very unwelcome noise rattling the seemingly single paned windows of our room until 10pm. • When it was time to put our son to bed, we were disappointed to pull out the sofa bed and find that it was not already made up, necessitating a request to housekeeping for sheets • The solution in the room for streaming our own content wirelessly was limited to Netflix which was extremely slow once connected. The other option on offer was to plug a device into an "HDMI puck" – seriously, who travels with an HDMI adapter for their phone or tablet? Do better JW.

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