Secrets Huatulco Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6116 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Experience - Wonderful Staff

    Reviewed by corbyj2016() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 12 days at Secrets in Jan 2021 and had a great experience. Hostess Nathaly Ramos in particular was exceptionally attentive. Angel, Daniela, Laura, Ileana, Salvador are just a few others to mention that provided great service. Overall, everyone was highly focused on customer service at Secrets!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    You will feel safe at Secrets Huatulco and love the beauty of this beachfront resort!

    Reviewed by MSantoferraro(Richfield, Ohio) on Jan 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you are thinking about traveling to Mexico, you can rest assured that the staff at Secrets Huatulco are doing a great job keeping guests safe. My brother and I want to thank the staff there for making us feel so safe during our visit - your cleanliness and safety protocols were top notch and your entire staff was very professional in carrying them out. I absolutely fell in love with Huatalco - the people, food, beaches, and natural beauty of this region of Mexico will bring me back again for sure! My brother Michael and I want to also thank the Activities Team: Alejandro, Angelica, Ismael, Mavre, Lorena and Moises - you are the best - we loved archery, kayaking, paddle boarding, dancing, and playing trivia with you! The Waiters and staff in the restaurants: Eder, Ricardo, Salvador, Jose Alberto, Nathaly Agustiniano, Luis, Dalia, Tania, Mario Salmeron Mesero Sonia in housekeeping Felix in Room Service The entertainment team: Eric Zarate, Bruno Fernandez, Pravda Palomino, Raguel Avano, Citaly Barona, Diego Olmos - we loved all the shows!! And thanks to all the waiters and staff at the Barefoot Grill. The food was great and the staff so kind - we will definitely come back!

    Great Holiday Getaway

    Reviewed by Wi2cali(Hemet, California) on Jan 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time to Secrets Huatulco and absolutely loved it. Granted its not a huge party place and capacity was anywhere from 10-23% during our stay but it was so refreshing to just enjoy. It's beauty and location made for a peaceful retreat. The staff was absolutely amazing. Special acknowledgments to: Nathaly Agustiiniano - hostess who shared in a brief humorous banter initially and remembered our names and room # from that moment on - she truly made us feel welcomed and was of great service. Our UVC concierge. Abraham Aguilar - kept us updated and tended to us for the entire week. Abraham answered all our questions, gave us tips and things that were ideal and not so ideal which we appreciated his honestly. As a guest it is always good to get the inside scoop. Ricardo and Luis some of the restaurants Maitre D's went above and beyond accommodating my wifes request for tamales. She claims they were the "best" she's ever had - even better than the ones "mom makes." Very impressive and thank you for making her feel very special. As far as the entertainment team...the best we've had in 14 resorts we've been to recently. Led by Angelica - whose voice is incredible and so very personable along with Alejandro - he kept me laughing and involved us in many recreational activities. Alejandro taught be how to stand up paddleboard which was something I always wanted to try in a controlled environment. The evening shows, dance lessons were alot of fun. The holiday shows were great - kudos to all the elves - you guys got into character and were so funny. The resort was so peaceful - I really felt relaxed and engaged in doing fun stuff outside of work. We enjoyed a preferred king swim out room along with nearly every other major pool virtually empty - pick a seat and enjoy. The pool servers were very attentive. We just loved this resort. We enjoyed the spa for a couples massage and hydrotherapy overlooking the bay - very relaxing. The service and people at this resort are of high caliber - reminds us of the people of Puerto Vallarta - who are known to be some of the friendliest - Huatulco people are just as friendly and welcoming - I can see why many people enjoy this resort - we will be back and we do not return to many resorts as there are so many to try but this one just felt good overall. We really appreciate how "EVERY" employee in passing addresses us and looks us in the eyes with even a simply buenos dias, I highly recommend this resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Honeymoon

    Reviewed by laurajustine19() on Dec 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets in Huatulco, Mexico is a beautiful and secluded location! The hotel was well-maintained, and the staff was friendly and helpful- particularly one of our hostesses named Celeste. Thank you Secrets!

    Wanna Get Away and Relax!!!!

    Reviewed by MarioR1464() on Dec 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    With the pandemic going on, we were looking somewhere to get away to and relax. This was the perfect place. Like usual, we received excellent service from UVC. I had never heard of Huatulco prior to this trip. It turned out to be the perfect place to visit. We had excellent service all around but a few individuals did stand out. We had two hostesses Nathaly and Celeste who knew exactly what we needed. Sara at the coffee shop who make the best coffee drinks. Mayra at the World Market preparing our breakfast omelettes. And finally, Mardeli who served us drinks both at the beach and swimming pool. Looking forward in returning in the very near future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5