Secrets Puerto Los Cabos Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4775 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Ultimately, they came through.

    Reviewed by suzanner856() on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We love AM Resorts properties; however, this is our first time to Cabo. We paid outright for Preferred Club (PC) and in this case it was not worth it. No special welcome, we weren’t shown around the property. Nothing. Special occasions noted in the reservation were not acknowledged. The Preferred pool is stunning and the service from Caesar, Juan and Eloy was great! The PC itself was not special. Not sure there was even music playing. Every bartender in the PC seemed put out and not the least bit welcoming. They are not friendly (zero conversation) or knowledgeable as far as cocktails or making suggestions for anything special. It was very disappointing. Almost to the point of making us angry. We had to remind ourselves to be grateful we were able to vacation in this crazy time! The pandemic has altered some services which we understand. I guess the frustration was primarily that we did not receive the upgraded services for which we paid.. Overall our stay was okay. Not what we’ve come to expect and appreciate from many other AM Resorts vacations. Sept 2020 update: At his request, we met with Mr. R. Reyes prior to our departure. He agreed that our experience was not up to par and was sincere in his apology. He is exactly who Secrets needs as the face of their properties. He was helpful and sincere and convinced us to give them another try. We appreciate his effort and will be back. Thank you to all of the personnel who work so hard every day to make guests feel special.

    Meh.....

    Reviewed by markthehotelshark(Seattle, Washington) on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort is beautiful, the people are all incredibly nice, the room was fantastic and the view was stunning. When I wanted to book a last minute excursion that was sold out in town, they got it for me. But for an all-inclusive it is seriously lacking. The bar by the beach closes at 5pm, so if you want to watch sunset with a drink, you're out of luck. Plus they advertise 3 miles of private beach but there was no way to access it while I was there. The pool bar closes at 6. The food was okay, not great, the last day I came in late from town (8pm) and all the restaurants were closed in the resort. No prob, I click the tablet for room service (included in the price) but the tablet is town. Okay, I go to the TV but that's down. Then I try to call, and the phones were down. But honestly the worst part was, I wanted them to take my money, I came for the full massages and body work and every single day I was there it was booked solid. I got squeezed in for one small session but that's it. With the place not even at 30% capacity and to not be able to get a massage in an all-inclusive was just wrong.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-3

    Above and Beyond! Made us feel ultra safe...Perfection Plus!

    Reviewed by miguelumanar() on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As always they all made it a magnificent experience to celebrate my wife’s birthday. THANK GOD THEY WERE OPEN. We felt super safe, installations were perfectly clean and disinfected all around, hand sanitizers were stationed throughout the resort by the elevators, restaurants, restrooms, coffee place, literally everywhere and it had a glorious smell. Upon arrival, they explain to you all the protocols to the New Normal, how they are cleaning your room, you may call them to let them know you are leaving the room so that they may sanitize it on a daily basis. Every person of the staff wears a mask, including the gardeners, maintenance and housekeeping just to make us feel more comfortable and safe. I mean, it was ABSOLUTELY AMAZING. We felt extremely safe and comfortable with the new health safety protocols observed throughout our entire trip including the airports, security lines, flights, airport transfers, and finally, at the resort have all been an extremely amazing even better experience than before the pandemic. Huge applause ???? to Secrets Puerto Los Cabos Golf & Spa Resort team for the most wonderful job and for keeping us safe, healthy, and spoiled!!! Love them all. We stayed there for 11 days and we were not ready to return home, we've been back home for over a week now and miss them already that we are planning a return trip for later in the year, hopefully, to bring in the New Year 2021 alongside them. The food is incredible all throughout with room service, exquisite themed restaurants, bars, and the pool as well. W have been visiting this resort at least once a year since they opened up a few years ago, it has always been an incredible experience filled with nothing but great and beautiful memories. Actually, this time around they made us feel just as comfortable as before. Everything is so impeccable and organized from the gardens to their spa-like rooms and installations They are always so eager to care for your needs and wants. if it all possible, they will make it happen!! We have experienced this time after time. They are all super kind and sweet!!!! Love them all with our heart Kudos to the entire staff for always going above and beyond and a special thank you to, Brenda, Seaside Grill-thank you for making sure we are always taken for throughout our stay. You always make it a very special vacation stay for us!! Leonel, Market Cafe- Always so attentive to detail and remembering our favorites Vladimir, Portofino - You made us feel like royalty at our special dinner. Julian, bar/pool concierge- Always making sure we were comfortable by the pool Moises, Juventino, Raul, room service- You are all numero uno!! Stefani, Salomon, bar/pool- Thank you for keeping us fully hydrated and for going above and beyond in your service. Coco café- the girls were wonderful and made the best drinks and pastries Oceana - Francisco, and staff created for us an unforgettable Sunset birthday dinner for us. Himitsu- Carlitos(Charlie), a master Teppanyaki Chef with your always contagious enthusiasm, very passionate about his profession. The food was always delicious. The entertainment staff- David, Lucas Roberto, and Memo thank you for always making it a fun stay and for organizing the always fun and competing daily volleyball games by the pool and court. Dagoberto- Always making sure we were taken care of. Karen and Estefanie, hostesses Market Cafe and Oceana- You made us feel so welcomed and your beautiful smile reflected in your eyes (due to the mask) Maribel, Market Cafe- always checking upon us and remembering my wife's favorite tea in the morning. Cesar, Preferred Club Pool- Thank you for making us feel like celebrities with your fun personality and kindness. Kudos as well to their Resident Manager Lionel Piombino, whose kind soul and warm spirit is contagious and reflected on the entire staff at SPLC. Once again, Thank you for being open and making us feel at home SEE YOU ALL SOON !!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Best staff ever

    Reviewed by roxannesU6046OR() on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got back from our 8 day vacation. We had the best time. The staff was amazing. From severs to bartenders to the entertainment team. Leonel at Market cafe so attentive. The omelet station and chilaquiles station amazing. Pool staff was the bomb Martin and Juan the best. The main pool concierge towel guy was on top of it. We had a cabana almost everyday. Bartenders at Rendezvous Benui, Marcos and Saneha made the beat cocktails. Lastly the entertainment staff was great from volley ball to ping bong to putt putt golf to rifle shooting and casino night. These guys have the energy and they make everything fun... Tabitha, Memo, Juan, Alberto and Lukas. The DJ's kept it lively Hugo. Dany, Diego and Gera thanks for the jams?? You will not be disappointed if you stay at this resort ??????????????

    Great escape

    Reviewed by SCP2713() on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Got away for a few days and went to Portofina three nights and had Salvatore and Vladimir take care of us. Highly recommend. Great food. Great service. They went out of their way every night to make it special.