Hard Rock Hotel® at Universal Orlando® Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10900 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fabulous hotel!

    Reviewed by TravelinGal45(New York) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I fell in love with this hotel from the moment we checked in. Staff is very friendly and truly seemed to be enjoying working there. I had a guitar sent to the room. Loved this feature. The room itself had one of the most comfy beds I've ever slept in. Walkable to universal or the boat is nice too. Only complaint was the boat didnt run as frequently as I would have liked. Pool is nice. I enjoyed the music. ( hubby found it all a bit too loud) Nevertheless, I loved all the music and energy of the hotel. It's an experience. Cant wait to stay again!

    Fab!!

    Reviewed by Pepperlottie(Wakefield, United Kingdom) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Loved loved loved it!! Polite and accommodating staff, the pool was amazing and kids had a ball. The rooms were fab and loved the music theme. The Express passes were well worth the stay. My only criticism is we checked out and and minutes later my mum remembed she had left something in the safe and it took ages to sort as we had to wait for security to escort her and open the room. Not sure why when we had litterly just checked out.

    Great hotel

    Reviewed by Magenta74() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    You just can’t beat the location. The walk to the parks is very pretty and only takes about 5 minutes. The rooms are comfortable with fun features like the heights of music stars on the mirror. We didn’t use the pool this time sadly. The restaurants are good and the staff are very helpful.

    Fantastic Stay at Universal

    Reviewed by guyt_1986(London, United Kingdom) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We've stayed at all three of the Premier Resorts at Universal Orlando over the years and struggle to decide which we prefer between Hard Rock Hotel and Royal Pacific, so we tend to alternate stays between the two. Don't get me wrong - Portofino Bay is a lovely hotel too, but it's further from the parks and a little more sedate. We prefer the atmosphere and location of the other two. This year we spent a week staying in a King Suite on the Club Level at Hard Rock, and had a fantastic time. I'm not sure if I've ever slept in a more comfortable bed, the Club Level staff were lovely - particularly the Filipino lady who ran the open bar most evenings - and the complimentary snacks and drinks in the Club Lounge were a nice benefit. The hotel is also the perfect place to stay for Halloween Horror Nights - it's just a few minutes walk from the Universal Studios entrance, which is ideal after a long night on your feet! We normally love the pool area, but on the Sunday we arrived there was a fairly terrible DJ playing questionable music at an incredible volume. After a quick meal at the Beachclub pool bar we just had to leave which was a shame - we honestly couldn't hear each other speak! The rest of the time we spent at the pool over the week was much more pleasant. The real benefit to staying at one of the three premier resorts is the unlimited express passes for the parks, and I honestly wouldn't visit Universal without them. They really do make the whole stay so much more relaxing - you are free to come and go from the parks as you please, without worrying about getting there early or staying late to avoid large lines... apart from on Hagrid's Magical Creatures Motorbike Adventure, which Universal are clearly still struggling to get running reliably. We did manage to ride it a few times over the week we were there, but that was more due to luck than anything else! I must admit that I now find the whole Universal experience both much more relaxing and much better value than Disney. I've been visiting both for many, many years, and I'm starting to struggle to reconcile the expense of Disney with the experience provided. This trip, we spent five nights at the Yacht Club at Disney before coming over to Universal - it cost us more, we did less, and we were always on a schedule. At Universal you can decide what you feel like doing for dinner on the day, instead of booking a table six months in advance. You can wake up each day and decide what you want to do instead of being tied to the parks you made FastPass+ reservations for two months before. You can actually relax and enjoy yourself instead of being constantly tied to a fixed schedule - something that you used to be able to do at Disney. If you're a regular visitor to Disney and you're considering a visit to Universal, I'd strongly recommend you go for it - I think we'll be giving Disney a miss on our next Orlando trip in favour of a longer stay here. It's a shame, but FastPass+ has really made Disney much more work, and the never ending price increases have just tipped the scale in Universal's favour for us. We had a fantastic stay and can't wait to return - although I think we'll be staying at Royal Pacific next visit for a chance of pace. You honestly can't go wrong with either.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great Universal Hotel!

    Reviewed by Merran T() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here as we wanted to take advantage of the free express passes and early park admission to Universal. We loved the pool area and waterslide and the room was large, quiet and spacious. The beds were insanely comfy! The poolside food was delicious and service was excellent. The check in lines were long but other than that we loved it!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5