Westgate Lakes Resort & Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6608 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Construction

    Reviewed by 328rods() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The entrance and registration building are the gem of this resort. This is a vacation owner facility and you will offer you “deals” to take the tour. I am not an owner here and booked with Interval International. The room was nice and the 2 bedroom was large and furnished comfortably. Seven pool areas and did not find a gradual entry for little kids but fun area for all with activities and a bars. Nice little mall area but they offer nothing to keep you on property. We stayed at Mystic Dunns and Holiday Inn Orange Lake on this trip and we would recommend Holiday Inn Orange Lake. The young lady at check in said she would put us on third floor and we would have a nice view of the property and lake.??

    Extremely disappointed!!!

    Reviewed by alwaysevolving7(Tampa, Florida) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Decided to take a trip to Orlando for a few days and booked a few nights here. Upon a later check in i find out my reservation isn’t in the system. So i already had paid for a 3 night stay but now i need to puta deposit down again for the first nights stay which was 140$ on top of what i already paid for my original reservation. Instead of being able to sleep in and enjoy my vacation i need to wake up and run down to the front desk at 8am to deal with this same issue. This morning the reservation STILL wasn’t in their system which Iv never had an issue before at any other resort in Orlando. They must be using a system from the Stone Age. So i sit at the front desk for 30 minutes wasting more of my time during my vacation. The girl at the front desk in the morning was VERY snappy with me when i had asked a few questions in regards to this reservation issue then proceeds to give me a ghetto attitude when i had asked about some kind of other hold on the receipt i received. Instead of enjoying our trip these few days it’s been spoiled by poor customer service, a confusing reservation and money holds on my credit card that’s been swiped about 5 times since my check in at the hotel. Iv stayed at westgate a few times but this has done it for me, i won’t be vacationing at a resort that has employees make guests feel stupid for asking questions and giving poor attitude when there’s been issues with check in.

    LOTS of room for improvement

    Reviewed by LetsDrinkToThat() on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The staff was great, everyone we encountered was nice. The room was large and well appointed, but it was not without issues. A team member golf carted us to our room, and while giving us the explanation of amenities, immediately discovered the sliding glass door to the balcony didn't lock. He had a maintenance team member come up to fix, which was appreciated. We arrived late Saturday evening and our room wasn't tended to by house keeping until Wednesday! Each day we called housekeeping or stopped by the front desk to ask for the room to be serviced. And each day we were told it'd be all at, but alas each day we simply received a new bundle of fresh towels wrapped and delivered in a garbage bag. The room never attended to. By Tuesday the mountain of used towels stacked on the floor beside the shower was an impressive mountain taller than most children! We sat in on the time share tour, and the sales rep kept harping on what great trade value the property had... never why it was such a great place to stay. Maybe he already knew otherwise. Overall the stay was fine. Aside from the frustration of never having the room attended to, and the laughable mountain of towels we accumulated as a result, the rest of the stay was fine. The pools are nice, the location is convenient, the bar/restaurant was great to have, especially that 1st night when we arrived late and hungry from travel. The store on property was large and had a good variety (incredibly overpriced, but that's to be expected - you're paying for the convenience).

    Scared of possible trafficking here

    Reviewed by 2017hellcat(Mooresville) on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Ok where do we start! My daughter and i came here (we are still checked in as i type this review) we are looking for a apartment because my daughter is moving here this place seemed like a PERFECT place to stay because of the location and value... WELL We went to check in then was sent over to a MAN that gave us our paperwork as we were talking he was NONSTOP QUESTIONING where my HUSBAND was! NOT ONCE, NOT TWICE,NOT THREE TIMES BUT 6 FREAKING TIMES HONEST TRUTH! That made us VERY VERY VERY uncomfortable we brushed it off later that night around 7:00 lastnight (Jan. 10th 2020) there was a tap/knock on our door i looked and NOONE was there. Well approx. A hour or so later someone rang the BELL & i jumped up to see who it was i looked through the peephole BRIEFLY saw noone then partially opened the door. I called security immediately & Security came and took a look and said that he saw nothing and he would hang around for a bit to keep a lookout. We do NOT feel safe here! There is alot of trafficking in ORLANDO and this has us so uneasy we are scared to go out of the room. Please do NOT ANSWER YPUR DOOR HERE UNLESS YOU ARE EXPECTING SOMEONE. I am NOT one to scare easy but the EMPLOYEE asking us repeatedly about my husband not being here made us frightened now to even go out the door. It really sucks to have such a bad experience because overall the room is VERY NICE only complaint about the room is a bad Musty smell and refrigerator takes FOREVER to get stuff cold! Overall its a nice place but i feel the EMPLOYEE was trying to set us up foe something he should had NEVER done that. And when we called front desk to tell them the lady said word for word "ITS HIS JOB TO ASK THEM QUESTIONS" Um hello NO ITS NOT! Since my daughter will be living nearby i would had thought about buying into this place for my husband and I to have somewhere NICE & CLOSE by to see our daughter 6 to 8 times a year but now i am very sketchy about this place now. ONE EMPLOYEE RUINED IT! again place is awesome and beautiful!! And everyone was nice i just didnt like that employee possibly setting us up and making us scared now. I will make sure from now on as a CONCEALED CARRY OWNER I WILL HAVE MY SIDEARM READY & WILL PROTECT MYSELF AND MY CHILD IF WE FEEL THREATENED.

    Total Rip Off

    Reviewed by kimbih2020() on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Awful, awful, awful! DO NOT fall for the gimmicks of the deals! Rooms are disgusting and not worth the time share rate! Mold in the shower - the “4 star” wasn’t even a 1 star. The shower head was the smallest ever with water not even warm. The walls are super thin with the sounds of people speaking loudly plus there was music playing all night. No help From the rent a cop security either. We slept a total of 3 hours maybe. No free WiFi either - like who does that?! Please learn from our mistake and do not given these people a dime.