Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18955 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great getaway!

    Reviewed by Sharlsy19() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a great trip, lots of fun and family time. We made some new friends and did a lot of activities. The rooms are very comfortable and the selection of restaurants is very good. Waterslides and activities non stop and Day of the Dead celebrations were amazing. Best swim up bar in the Royal Elite pool, Roderi and Juana always gave exceptional service with a smile! Cynthia from the entertainment team was always helpful and fun, teaching us all the dance moves after the shows in the theater. Sandos Caracol will always be our go to when in Mexico.

    Great Service

    Reviewed by Marc R(Bowmanville, Canada) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    While having trouble booking dinner for my family we realized we would not be able to see the Lady Ga Ga Tribute show. The kids were really looking forward to it and I decided to see if the concierge could help? After speaking with Mariana, Karina and Desiree we were able to reserve seats which was exclusive for VIP's. After explaining things they went over and above to see that we were able to see the show. Thank you so much!!

    Retirement Vacation.

    Reviewed by Maria E L(Berwyn, Illinois) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time at this hotel all the staff were so nice,normally we take 7 day vacation but this time because we liked so so much We add 5 more days,12 wonderful days in haven ,we will definitely going back,the place is so big ,lots of delicious food,very good entertainment,the Water Park is a lot of fun,and the Spa I just love it,it was so relaxing,this hotel has so many things to offer,A big tank you to all the staff ????????????????????God bless you all. Special thanks to Karina at Concierge,she was great help,we hope we can see you again next time,Karina I’m sorry I didn’t had a chance to say goodbye ,do I recommend this place,??% YES.( don’t forget the repellent for the mosquitoes,you’ll need it) another thing before we left for our Vacation we exchange money for singles and 5 dollar bills,( tips are included in the all inclusive package,is hard to find small change once you’re there )but everybody works so hard to help us have a good time,you don’t have to,but we always do,just a thought .

    Great Sports & Entertainment

    Reviewed by kimbumblebee() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I (party of 8) spent ten days at this resort. Quite a bit of confusion at the desk upon our arrival as there was a mix up with our booking - 2 of our 3 rooms had been cancelled and NOT REBOOKED, at the fault of the hotel. This was made up with free upgrades for the entirety of our stay which we accepted with open arms. This issue was dealt with promptly and efficiently. Rooms were beautiful, food was GREAT (with the exception of the "Italian" restaurant... I wouldnt recommend). What stuck out most to me about this resort was the sports and entertainment staff! Cynthia became a friendly face very quickly- she made everyday just a little more fun! I was sad to leave her on my last day- she was so fun and happy all the time. She answered all the questions I had about the area, and even ones that didnt have much to do with the resort, just culture and Mexico in general. Abraham was the light of my sons day- from sports with him in the pool to dancing in the evenings, my 9 year old was SO engaged in things he wouldnt normally be interested in. I cant say enough about ALL of the sports and entertainment staff, but namely those 2. just incredible people. The wildlife on the resort is abundant- tonnes of little creatures, lizards, iguanas, cats, coatis (spelling?) HUGE grasshoppers, raccoons, birds, monkeys, even SNAKES! Incredible place to visit... 5 stars! I'll be back!

    From Vegas

    Reviewed by Susanssue() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are really happy to be here in sandos and we love the helpful people and the animals and the shows too also we enjoy the service in the concierge desk from Karina Manuela adrian are really helpful people always with the smile and the front desk team really good