Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 20846 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    First trip to Mexico

    Reviewed by E5264MSbrookeb() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entertainment staff is great specially Richie and he is a good dancer the food is really good and the animals that run around are really cute the pina colada is really good and the swimming pool and the ocean are really warm

    WOW! SO friendly!

    Reviewed by U8867GWoliviaa() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The only bad thing I have to say about it is that I'm not there anymore. It was so friendly and welcoming and we had an incredible time. We visited for our ten year wedding anniversary and didn't realize that it was a very family friendly resort, but we enjoyed that a lot! We cannot wait to bring our children with us to visit. There is so much nature and wildlife to enjoy and the beaches are stunning! I'm not a big ocean swimmer so the rocks didn't bother me much. We most swam in the pool and laid on the beach. Food was pretty good, facilities extremely clean, staff took all safety precautions. Some things were closed due to occupancy restrictions from Covid, but it was a very full and fun trip. We purchased a membership to visit again and again. Enjoy this piece of paradise. OH, the beds were VERY comfortable too!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Recommended

    Reviewed by seelenag2021() on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was one of the best options I could take to stay with my family and friends. My daughters had an incredible time, a quiet stay and of course me and my friends made the most of the animation group with the boys Ruben, Ricardo and Vicky

    Comentario

    Reviewed by AylinCR1702() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I loved the way they animated the shows, super cool (Ruben, Ricardo and Viky) Animam very well in the pool, they put parent activities I also like that they put on different types of music so that everyone can dance they have good control and cleaning and security measures

    Amazing and very safe trip during Covid-19 pandemic

    Reviewed by chemel9(chemel9) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a scheduled trip to Cancun prior to the CDC changes that required a negative test to get back in the U.S. We were very hesitant to still go to Mexico because of the change. We ended up changing resorts and staying at Sandos Caracol because they offered free antigen testing and a free quarantine stay if we tested positive. We felt comfortable still going because if we did end up testing positive it wouldn’t cost us any extra money to quarantine there. We are so glad we changed resorts and went to Sandos Caracol. It was amazing! The staff were all very professional and always had on masks and face shields. We felt so comfortable being there and never worried that any of us would get Covid while being there. The resort was super clean and there were a lot of activities to do without ever having to leave the resort. From the moment we first arrived and were greeted by Jose Rico we felt comfortable and taken care of. He made sure that we got all of our dinner reservations and that we knew where everything was. Every time we saw him in the lobby he always made sure to ask if we needed anything and how we were doing. Javier also made sure that we had everything we needed and was always checking on us. Karla at the front desk was also very helpful and always found change for us. We should have brought a lot more $1’s for tips, but she changed out our $20’s so it wasn’t a problem. Our room was always super clean and sanitized every day. My boys loved coming back and seeing how the pillows had been arranged and that they room was always super clean. The entertainment team did a great job! Any time we were at the pool and they’d make an announcement my kids would go running to find out what activity they were doing. Richi, Ruben, Frida, and Victoria were great at their jobs! They did a great job of getting the guests involved but also keeping everyone safe. We did the petting zoo and the Jade River snorkeling with Francisco. He made it a lot of fun. He joked with my boys and was super helpful. He was very knowledgeable about the animals at the farm and about the plant and animal life in the Jade River. All of the bartenders were fantastic! A few of our favorites were Guillermo and Luis at the pool side bar, and the bartenders at the Elefante bar. I taught them all how to make a dirty diet Coke, and they always remembered me and asked if I wanted another one. My husband met Ferdando who is a groundskeeper and had some excellent conversations with him about the hotel and maintaining its clean and well kept appearance. He and all the other grounds people were always out working and making the resort look even better. Our favorite restaurant was Templo. We ate there twice because my kids loved it so much. Arturo did such a great job of entertaining and making really great Japanese food. The Steak House was our second favorite restaurant. Rigoberto and Leya worked the dinner and lunch buffets. They always remembered us and would make us feel special because they would ask about a day and the things we’ve been doing. We also really liked Monica, she made the hamburgers and hot dogs at the beach. My boys would get 2 or 3 hamburgers a day from her. We went scuba diving, snorkeling, and deep sea fishing right from the resort with the Scuba Libre Dive Shop. It was so nice and convenient to get on the boat right at the beach and not have to travel anywhere. Edy and Arvi took us on all of our trips and they did a fantastic job. We spent one day at Sandos Playacar because they let you go to the other resort for free for a day. My husband and I decided that because there aren’t as many rocks in the water at Playacar the beach is better, but other than that we liked Carcol better. We liked the atmosphere better at Caracol and we liked all the Eco activities that we did there. Plus it has a much bigger water park and my boys had a lot of fun at the waterpark. We will definitely be coming back to Caracol.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5