Sheraton Universal Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 206 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Comfy

    Reviewed by pjgrad(Kent, Washington) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a really comfortable room and bed. Our view was nice. Because it was a corner room we could sit on the chaise and watch the sunset. The pool area was appealing. The only issue was the terribly slow elevators but those are being updated.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Lights, Camera, Action Hotel

    Reviewed by 723ruthm() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Sheraton Universal is one of the great Hollywood style hotels. Next door to Universal Studios and an easy commute to Burbank, Hollywood or Downtown Los Angeles. Hotel has many nice features, including a lovely large pool area. Restauratnts are high qualtiy and the Club Lounge is staffed with a helpful caring team. I like the ambience of this property, better than the other Studio City properties. The Starlight Room (top floor) is a fantastic place to hold a large group gathering, wedding or special event. Spectacular views of Universal City and the San Fernando Valley. I'll stay here whenever possible!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Very convenient

    Reviewed by Julie P() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Classic Sheraton hotel. Nice. Very conveniently located if you would like to visit the Studios. There is a free shuttle between the hotel and the park entrance. We did ask for a nice view upon booking but didn't get a room on a level high enough to see above and beyond the trees.

    No handicaps

    Reviewed by Justneedtoslep() on Nov 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is not friendly or even decent to handicapped. They put you in their "accessible" rooms in the basement. They look like a storage room with a bed. The shower doesn't work, lamps don't work and no hot water in the sink. I called the front desk, they said they would send someone- no one came. And only one elevator works. I suggest you find somewhere else to stay.

    Great Experience

    Reviewed by I13JAmarym(Palm Desert, California) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Sheraton was lovely. It was clean and the public spaces were open and inviting. My grandson loved the heated pool. The whirlpool spa was very clean, also. Our room, on the 12th floor, was spacious. The bathroom was very nice. I liked that there was a variety of pillows. The view out of the window was very nice, also. I would definitely go back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Value

    Value-5