Sandals Royal Caribbean Resort and Private Island

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7190 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Incredible and relaxing

    Reviewed by O5586YXdavidd(Honduras) on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Second time to SRC and my wife and I had a incredible time. This time we got a beautiful butler suite and our Butlers Gay-ann and Nicole did a great job insuring our trip was everything we expected and dreamed of. The staff around the facility was incredible also, So many to remember but everyone went out of their way to insure we had a incredible stay. Being pampered for a week is great. Shout out to some of our bartenders, forgive me if I mess up the names. Richard, Donald, Stacy, Alisha, Natasha and Romero. If I forgot anyone sorry. Already booked for next year. Some of the pictures from the trip. Can't say anything negative, thank you SRC management and staff, you made our vacation incredible. See you next March

    Beautiful location, terrible service

    Reviewed by Doryuv() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We stayed at Sandals Royal Caribbean for our honeymoon between Dec 23-28 2020. Disappointing service all across. The staff all recite the corporate slogans about "excellent customer service" etc. but do not live by it AT ALL. More often than not the staff has attitude, making you feel bad for asking them for anything. When we did ask for something, we'd get 70% of what we asked for. For example, we got the eggs for breakfast, but no coffee or pastry basket. We asked for wine and fruits, got just the fruits. And so on and so forth. Food is mediocre at best. Def not close to Luxury 5-star resort. Rooms and location are absolutely gorgeous. Bedroom, shower, grounds - truly as advertised. Cabana on the beach for a day is a must, the highlight of our trip. At the end one of the bellboys damaged our expansive jacket. When we complained we were answered very coldly. After we chased the customer service they responded that their investigation was concluded without any wrongdoing on their part. When we asked for details on the findings Sandals have not responded. We only got an email thanking us for approaching them and how they appreciate their customers. Ridiculous. Overall a disappointing honeymoon location. We will not be going back to Sandals.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-1

    Awesome Vacation!!

    Reviewed by Maggie M(Missouri) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first Sandals trip and one we will never forget! The resort and beach were absolutely stunning. We loved the more intimate feeling of this resort. It was perfect for our quick getaway, and so relaxing that four nights easily felt like we had been there for a week. We stayed in a crystal lagoon butler room in the Buckingham building. It was spacious and kept immaculately clean by our housekeeper Karla and her awesome team. We were also WELL taken care of by butlers Nigy and Shauna Kay. They exceeded our expectations. We wanted for nothing, and it was thanks in a large part to all of their hard work and dedication to keeping our stay worry free. We also thoroughly enjoyed our dining experiences, specifically at Spices. The food was delicious and we were always in good hands with our excellent waiter Taven. Another very enjoyable part for us was the entertainment. The entertainment team was AWESOME! Not only were they talented, but they were FUN! Warren does it all. Not only does he sing, but the man can DANCE. Crystal’s version of Redemption Song had me blinking up tears with the beauty and sincerity with which she sang, and Peanut can SING her reggae! ALL the entertainers were talented. Another very enjoyable part of this trip was my massage with therapist Georgina. She is great! Literally, the hot stone massage with her was one of the best massages I’ve ever had. All in all, this was an incredible stay, and because of our experience with Royal Caribbean we look forward to booking many more Sandals vacations.

    Great people

    Reviewed by rt9102(Oracle, Arizona) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best people in Jamaica and the Sandals Royal Caribbean Resort is great. The grounds are gorgeous and immaculately maintained. Food was very good and many choices, with again great service in all the restaurants

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Great people

    Reviewed by Adrian D() on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best service people ever. Jamaican people are the best people and the Sandals group has the best service I have ever seen. The grounds are kept immaculate and are just beautiful. Everything could not of been any better. Have already booked our next trip with Sandals.