Grand Velas Riviera Nayarit

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3613 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Perfect Vacation

    Reviewed by P3184QKcecilias() on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My fiancée and I visited the resort as we are planning our Wedding here. The resort is amazing and all the staff went above and beyond for us. All the food/drinks were delicious and we had excellent massages at the spa. Our flight home ended up getting canceled and they were able to accommodate us 3 extra nights. There is absolutely nothing I would change about this resort! We had the best time and cannot wait to come back!

    Stop Looking and Just Book at Grand Velas

    Reviewed by jasonrsa034(San Francisco, California) on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We got back a few days ago and the trip was fantastic - we created many memories and can't wait to go back.  The thousands of positive reviews are accurate:  The food is outstanding and varied; the cocktails are thoughtful and high-quality; the staff is at your service with smiles on their faces; the Kids' Club is terrific; the grounds are beautiful and well kept; everything is impeccably clean; and the resort is family-friendly (most guests appeared to be families with children but there were childless senior couples, honeymooners / young couples; and even some groups of friends - everyone was friendly and seemed to have a great time). Yes, it's expensive - when booking I spent a lot of time wondering if it is worth the premium over most other resorts, and the answer is unquestionably yes.  Similar to what other reviewers have mentioned, my family as a rule does not return to the same resort / vacation rental and likes to visit new areas - we are now making an exception for Grand Velas and cannot wait to go back. I wish I were better at remembering names, but the following stood out (and truthfully there are so many staff members and every single one we encountered was friendly and looked to be helpful):  Anahi, Celina, and Ivette in the Kids' Club (my daughter enjoyed her time with them almost too much!); Ramon and Chepe as our concierges, and Jose, the senior concierge, who was also very hands on and checked in with us daily (unobtrusively) to make sure we had everything we needed; Edgar and many others at Azul for breakfast and lunch who knew what we wanted before even we did; Francisco and others at the dinner restaurants who made sure that we were all very happy and well taken care of; and Leonel, Victor, and Antonio at the beach and pool who made sure that our glasses were never empty, our chairs were always shaded, and our kids were always smiling. One note to families with young children:  Children are welcome in all of the evening restaurants and the staff does their best; however, you know your own kids:  If you don't think that they will be able to sit through a 1.5- to 2.5-hour dinner, this will likely be more stressful for you than it is worth and you might want to look into alternatives (e.g., room service, hotel nanny service, parents switch off nights, bringing the iPad and letting them watch something, etc.).  The evening restaurant meals are wonderful and you'll want to find a way to enjoy them that works for your family. Fellow vegetarians:  Book with confidence - the hotel is very thoughtful.  We did have some small surprises like manteca in the beans and some of the masa, so be patient and politely ask if you're uncertain, but the hotel truly caters to dietary preferences without making you feel second-class or like it's a burden to them.  There are good options everywhere and the hotel will modify things if you wish (although there are options without needing to do this), bring your favorite room service dish to the pool or beach if you ask, etc.  Our dinner waiter was even thoughtful about, e.g., veggie stock vs. chicken stock and volunteered information to make sure that we were comfortable. As a final note:  Bring cash and tip these hard-working people.  It's not required and we received fantastic service whether we tipped or not (e.g., we didn't have cash in the pool to tip at the swim-up bar), but the staff is exceptional and many have been at the resort for years. Thank you, Grand Velas - we can't return soon enough!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Best All Inclusive for Families

    Reviewed by Jamie W() on Feb 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family of four (two teens 14, &17) stayed here in January 2021. We have stayed at many all inclusive resorts in Mexico, and this is the first time we have all said we would want to go back to the same resort. Everything is above and beyond. The food, the service, the staff, the grounds, the spa, the drinks, everything. We stayed for five nights and wished we had booked for longer. We were there a week before my daughters bday, and the staff overheard us talking about it. They surprised her with a birthday cake, and even decorated her bed with balloons. (Thanks Chepe!) Our Concierge was there to help us check in, and checked on us daily to make sure everything was going well. My kids were never bored thanks to the amazing activity coordinators (Ever, Diego, Marco, & Ricardo) They played card games by the pool, and beach volleyball, and made us feel like we had gained new friends. They even made an effort to come say goodbye to us before we left for the airport. The food was AMAZING, as was the service. We were able to try all four of the restaurants and each of us had a different favorite. Our pool side service was some of the best we've ever had. We had the same reserved chairs everyday, with the same staff. (Thanks Leonel!) My daughter and I spent some time in the spa, and it was just as wonderful as everything else (Thanks Amelia and Victoria) They had this saying that we heard throughout our stay..."Welcome Home" I have only good things to say about this resort. I can't wait to bring my family back "Home"

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing Service & Very Safe

    Reviewed by jeanniekhoury(San Mateo, California) on Feb 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was very impressed with the service and staff at Grand Velas. Their service, amenities, and quality of food have not changed. In fact, I think they have up'd themselves with evening entertainment, private tequila tasting, and amazing poolside massages. Definitely can't wait to go back. Shout out to my Cabana Girl "Nadia" my pool aerobics instructor "Ever Forever" and our pool bartender "Santiago!"

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Perfect 3rd Visit

    Reviewed by hikergirl77(Hawk Springs, Wyoming) on Feb 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Been home for a few days from a very covid safe visit to Grand Velas. This was our third stay, one we had planned over a year ago, and a trip we agonized over due to covid. We should not have wasted so much energy agonizing. We are so glad we went. The covid protocols as mentioned in previous posts were very impressive. We also wore our masks whenever walking around the resort and around others. They made the required covid test to come home so incredibly easy and stress free. I wish I had not worried about that either! These covid protocols are just an ongoing example of how this resort works to assure a stress free, memorable vacation, all days, always! Others have raved about the food and the services here and I will just say believe all the wonderful reviews. Oh, the food! How I love it all! And the comfortable, well appointed rooms, and those comfortable beds! The staff here wants every detail to be perfect. They pamper and spoil and anticipate your every need/want. I can not begin to articulate how much the staff here means to us. They genuinely treat you with care and concern, and like you are the only guest at the resort. I can say this is true when they are busy, not just at this time of low occupancy. We were celebrating our anniversary and they made sure to honor us with champagne, chocolate, fruit, and dessert. I will be remiss in not remembering every name, but I won’t forget any of these wonderful people. Chepe and Ramon were our personal concierges. Both of these gentlemen took care of us separately on our previous visits. What a treat to have them both this time. All of the staff is simply amazing. What a pleasure to see all the familiar faces from our previous visits. Mitzi, Nadia, Hugo, Tono, Francisco, Kenia…oh now I am drawing a blank. Oh, and Luz in the spa. My husband is not a spa kind of guy and he raves about her massages. Just know that every one here is so special. All the staff who served us during our stay are deserving of the highest praise. My wish is that they and their families stay safe and well, until we see them again. Our next trip is in the planning as I write this. This is saying something, as we usually try and visit different places, but this resort and most importantly these people draw you back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5