Grand Velas Riviera Nayarit

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3546 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Top Notch Service!

    Reviewed by GTECfamily(Dallas, Texas) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first visit to Grand Velas and it was the best all-inclusive we have ever stayed in. They were very conscious about making us feel safe. All staff wore masks and face shields and were constantly cleaning. The food at all of the restaurants was amazing. We loved the poolside and beach cabana service. The waitstaff was so accommodating and went above and beyond to make sure every need was met. We especially loved Jose, our poolside waiter. He reserved our chairs each day, met us with multiple towels for extra comfort, and happily served us drinks all day long. He even had the chef make a special seafood lunch for us on our last day and it was delicious! I would also like to compliment Gardenia at the Spa. She gave us our "welcome massage" when we arrived ( so nice!) and then I booked her for a therapeutic massage later in the week. It was done outside, near the pool, since the Spa itself is closed, due to Covid. It was one of the best massages I ever had!! Every evening we watched a beautiful sunset over the infinity pool. It was a peaceful and relaxing vacation. I can't wait to go back to Grand Velas!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Weekend Getaway to Remember

    Reviewed by TivoliTeam(Fallbrook) on Oct 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I wanted take a moment to shoutout to the all stars of this wonderful property. Maria and Daniela - Concierge - From weeks before our arrivals to being on property these 2 ladies were absolutely patient, organized and outstanding in everyway. They generally cared about our time on and off property. Edgar or Eduardo - Activities Director - His smile and attitude to get people to do fun activities throughout the stay was contagious. Our group won a round of water volleyball in the epic pool. Julio - Pool Attendant - No request was too much for him. He even rummaged up cups and ping pong balls so we could play beer pong. My drinks never went empty, my area was always cleaned up quickly and discreetly. Just amazing service. Veronica - Spa Attendant - I had a couple massage in the wellness center. Super romantic and relaxing. It was a great way to start our stay. Those were the names I could remember. But EVERYONE that works at Grand Velas is an absolute joy to interact with. From the housekeeping staff, restaurant staff, front of house staff. The service is some of the best i've ever experienced... and I run hotels for a living. Cleanliness was impeccable, especially being a outside / inside style type of property. The amount of cleaning , polishing and sweeping is extraordinary. Value - I truly believe you get what you pay for and Grand Velas isn't necessarily cheap in anyway. But what you get from it completely outweighs the cost. Highly recommended. Thanks for having us, and I hope we can visit again in the future. Rm. 425 Jarred B.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Fantastic Experience and very safe!

    Reviewed by ATTravelExperience() on Oct 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entire staff at Grand Velas made us feel welcome and safe. Travel right now may make some weary, but they went above and beyond to take precautions while still providing a great experience. We were able to relax and enjoy ourselves. Our concierge Maria went above and beyond. Our waiters at the pool, Jose and Toño, made us feel welcomed and took great care of us every day of our stay! I highly recommend this resort and their staff!

    Relaxing and rejuvenating getaway

    Reviewed by Seaside65654878728(Tucson, Arizona) on Oct 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow! I don't even know where to start! This was my first time at this property and am already dreaming of when I can go back. It was perfect from start to finish. The views, the amazing pool, the food, the poolside massages, how safe I felt with all the cleaning precautions and the staff always wearing masks AND shields... but what made it so special is what many others mention - it's the people who work there. They care about every guest and it shows without it being too much. Jose (Chepe) and Ramon took care of everything we asked and even set us up on WhatsApp with them so if they weren't nearby we could still ask for their assistance. I feel like we got to know them over the week and their personalities shined through; they love their jobs and it shows. The pool side service from Nadia, Kenia, Jose, and Julio was fantastic and we were never without drinks, water or fresh ceviche with a large side of guacamole (yum!). Every meal was amazing, delicious, and beautifully presented (dreaming of the churros still) and Fidel and Francisco were wonderful. Having them remember your coffee/breakfast order after only a few days was such a nice touch. Hernan mixed up a new drink for me on the spot that I cannot wait to recreate at home, Ever had the private space in the gym ready for us at our reserved time every morning, and I am still dreaming of Carmen's tequila cream massage with a vanilla infused tequila shot upon finishing (brilliant). I know there are others I am missing and I apologize but everyone brought a smile to their job and we could see it in their eyes. Upon leaving I was sad to go but I am so thankful for the experience and the feeling of peace I brought home with me. I also do have to mention if you are a fan of turtles, you will be delighted if you get to witness baby Olive Ridley sea turtles being born right on the beach and making their way to the ocean (I got to see 4 nests hatch) or the females coming up to lay their eggs (witnessed about 20 one morning). Thank you to everyone at Gran Velas Riviera Nayarit for a perfect vacation - I can't wait to come back and visit again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Simply the best!

    Reviewed by jcoggins1998() on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from Grand Velas Riviera Nayarit for the 7th time, and for the 7th time we hated to leave! Why do we continue to return? First and foremost, because of the people! The resort is beautiful, the food is outstanding, and the sunsets are more incredible than words can describe, but above all else the single most important asset which this wonderful place has is the collective group of people who work there. The thing that is so amazing to us is that as we have continued to return over the last decade, we see people who still work there that we met on our first visit. There are people in restaurants and by the pool who know you by name and make you feel like the most important thing they have to do at any given moment is take care of you. I hesitate to give names for fear of leaving out someone, but I will start by mentioning Nadia, Kenia, Jose, and Toño who were the primary people who took care of us by the pool. They work hard, display great enthusiasm, and maintain a positive attitude. I have never heard any of them complain about anything a single time. They worked on hot days wearing a mask in addition to a face shield without so much as a grumble. I understand the need for the mask and face shield in the current environment but I felt bad for them trying to press on doing their jobs under such circumstances. Even though I felt their smiles, I missed seeing them. Special thanks to a few people I remember well in Azul who provided great service at breakfast and lunch. Fidel, Ricardo, Alberto, Francisco, Pablo, and Enrique immediately come to mind. I also want to mention Luisa and Miriam, two young ladies who come to work very early to help prepare breakfast. I went in Azul very early in the mornings before the restaurant was even open to sit at a table near the ocean and read while listening to the waves and asked for a cup of coffee. What they brought me was a pot of coffee on a tray with creamer, sweetener, a spoon, and a cloth napkin, and I was able to enjoy that while starting my day by the Pacific. By the last day, they anticipated my arrival and the pot of coffee was waiting on me when I got there. That meets my definition of service above and beyond expectations! The restaurants at night were also excellent. Hugo, Francisco, Jose, and Carlos are four people who immediately come to mind that provided courteous and professional service each evening. They were always present when we needed something but never intrusive. It is a pleasure to see people do their jobs well and with a great attitude. The food was always well prepared and the waiters knew the details of the menus anytime we had questions. I also want to mention the activities director, Ever, who was always inviting people to participate in activities which he led so cordially and capably. One morning he even took a 45 minute beach walk with us and explained things about the sea turtles and the surrounding region. Ever was very friendly and helpful throughout the week we were there. Two people stood out to me who were responsible for helping maintain the cleanliness of the pool area. They were continually mopping the concrete, sweeping the areas around the pool and lounge chairs, and maintaining waste cans. Anytime I complimented them their eyes smiled and I am sure their mouths did as well even though it was not visible behind masks and face shields. Their names were Maria and Elizabeth. Finally, I want to say thank you to Daniella and Maria, our concierge for the week. They were attentive to every detail from beginning to end and always eager to help with reservations, information, or something we might have needed in the room. We rarely had to search for them because they had already pro-actively located us to see if we needed anything. They both were consummate professionals. If you are considering a trip in the near future, I strongly recommend Grand Velas. I have encouraged many people to go there over the past decade and do not know anyone who went and came back disappointed. It is a wonderful place to rest, relax, and rejuvenate in the beauty of the creation and to be inspired by people who collectively and individually are committed to excellence in every way.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5