COVID 19 | Coronavirus
We continue to provide safe and flexible travel options within Canada and select international destinations.
Whether we are flying or not, we are always here for our guests. During this time, we are doing everything we can to accommodate your changing travel needs. We continue to ensure our aircraft meet the highest safety and health standards and we’ve added COVID-19 insurance coverage so you’ll be taken care of as you travel.
Top COVID-compliant airline
In 2021 we were recognized by AirlineRatings as one of the top-20 most COVID compliant airlines in the world.
Flexible change or cancellation
There’s no fee to change or cancel flights booked before May 31, 2021
The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.
WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.
If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
Safety
Safety has and continues to be our top priority.
We’ve enhanced cleaning and we’ve added new policies for boarding, face masks and service on board to keep you safe as you travel.
Schedule
We continue to adjust our schedules to meet demand and the changing COVID-19 environment. See our domestic and international schedules for the most up to date information.
Flexibility
There’s no fee to change or cancel your flight.
We’ve relaxed our change/cancel policies so you can change your mind about existing and future travel with WestJet.
Travel insurance
COVID-19 travel insurance coverage is now included in your trip, so you’ll be taken care of as you travel.
COVID testing
Find what you need to navigate the different requirements and opportunities for testing as you travel.
Entry requirements
Check your destination before you book to ensure that you meet entry requirements and know what to expect on the day you travel.
Rewards
As travel is affected by COVID-19, we’ve made some changes so when you return to flying, your WestJet Rewards will be waiting for you.
Refunds
We’ve started to contact eligible guests with options to request a refund to original form of payment if their flight was cancelled by WestJet due to COVID-19.
News
Our latest news and announcements, including press releases or schedule and corporate updates.
New arrival requirements to Canada
All incoming travellers to Canada must complete ArriveCAN. Check out all the travel requirements information.
Travelling with one of our partner airlines?
Our global partners are working diligently to provide guests with the most up-to-date information. Find out more:
Travel help and resources
Helpful resources
NOTICE: Affected WestJet Flights
Find out more regarding WestJet's latest Coronavirus (COVID-19) operational updates here.
Frequently asked questions
Why did WestJet stop blocking the middle seat?
On June 9, we released our Safety Above All program and have been educating governments and guests on the investments and enhancements our airline has been making to ensure the safest travel journey.
As a global airline in a global sector, we are committed to ensuring our protocols are consistent with the best practices and advice available to us from around the world. This is why we are adopting the IATA’s guidance for global aviation health and safety and implementing its recommendations with respect to seat distancing effective July 1, 2020.
IATA’s guidance supports the removal of seat distancing as the following protections are provided in the cabin:
- The installation of HEPA filters to help clean recirculated air (all WestJet aircraft are equipped with HEPA filters and fresh air is introduced every 2-3 minutes)
- The physical barrier of seat backs
- The direction of airflow from ceiling to floor reduces the forward and backward movement of air
My flight is coming up, will I be seated next to someone?
We understand that not everyone has the same comfort levels when it comes to travel. In recognition of this, we have reassessed our policy to incorporate the following changes to give comfort to those who are concerned:
- See what seats are selected: At the 24-hour mark prior to departure, you can go to Manage trips and use your reservation code to see what seats are selected and select or change your seat. *Note that flight loads are dynamic and not guaranteed until ten minutes prior to departure;
- Cancel or rebook with no penalty: Should you not be comfortable flying on that flight, trips can be rebooked within a three-day time period at no cost or the fare will be refunded to voucher for the full value of the flight;
- Flexibility on board: Once on board the aircraft we are making every effort to avoid seating our guests next to each other should the aircraft flight load allow for it.
As a reminder, we have extended our vouchers so that they can be used for up to 24 months.
Can I change or cancel my flight?
We’ve relaxed our cancellation policy for all fare types, including Basic, so you can change or cancel your flight one time, without a fee.
If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, you will need contact them directly to change or cancel your flight or vacation.
WestJet has cancelled my flight – will I get a refund?
Flights cancelled by WestJet due to COVID-19 and refunded to Travel Bank may now be eligible for a refund to original form of payment.
Can pets still travel with WestJet?
Our policies for pet travel have not changed with COVID. Check out whether your furry friend can travel with you in the cabin, as checked animals or on their own as cargo in our travelling options for pets.