Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13423 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Special Anniversary

    Reviewed by Travel710272() on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I spent a week here celebrating our anniversary. Staff were all friendly and went out of their way to make sure everything was good for us. Our “butler” Tharvin was especially helpful. He went above and beyond arranging an anniversary celebratory evening for us. Restaurants were all good. Our favorite was the Asian vision restaurant Zen. Hotel was very clean. Everything was top notch.

    My daughters wedding

    Reviewed by Tiffany D() on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We really enjoyed ourselves at the Hard Rock Cancun. My daughter was supposed to be getting married at the HR in Dominican Rep, that was a nightmare, everyone was freaking out because of all the news coverage. However, we used a company Beach Bum Vacation's - Amy was our Bum, she was absolutley amazing, she worked with us to get all the the details for the wedding in order. We had a total of 84 guest traveling out of the country for this wedding, everyone had questions, andwhen I tell you Amy was great, she handled everything, my daughter never had to become a bridezilla because everything was handled so elegantly, even when Amy with Beach Bum Vacations had to uproot an entire wedding and 84 guest to a different counrty it was smooth as could be. Everyone was at ease and everyone enjoyed themselves, so much so we (wedding guest) are going to do it all over again minus the wedding, lets call it a wedding reunion trip. So back to work Amy goes. My daughter referred Amy to another couple and they have booked their wedding with Beach Bum Vacation, from my understanding its a party of 120. We loved the bartenders at the outside bar of The Hard Rock, big shout out to Jose and Pedro.. No one in our group had anything but great things to say... Thank you Hard Rock and Amy @ Beach Bum Vacations for making our day special.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excelent

    Reviewed by agatam952(Warsaw, Poland) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best hotel and staff ever. The restaurant ZEN- tasty dishes. Cooked live. Pier and Lukas - waiters serving us as if we were in a fairy tale about a king and queen. The animations, tranings and smile on our faces is thanks to Mike. Guacamole the best in the world only under the watchful eye of the chef. And for the created, magical time of our child - Helena, we thank Kids Club - Grecia, Yaya, Irer, Mar, Amparo, Pera. We are coming back to you next year !!! We love you! Thank u for all!!!

    Hard Rock ??

    Reviewed by Jerry G() on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Experience is like no other everyone treats you like royalty. Jonathan, Pewee and Andres from the Market especially Jonathan went way above and beyond in service. Highly recommend anyone staying at Hard Rock to receive service from guys like this. Jerry Gomez

    Fantastic All Inclusive Hotel Resort

    Reviewed by larry0651(Orange County, California) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone was so friendly and the hotel has something for everyone...beach, cabana, swim up bars, and of course music The food is delicious and The Market buffet/deli has something for everyone. If you want a lounge chair spot poolside get out early! We reserved a cabana two days and with kids it was well worth it.

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