Sheraton Maui Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5086 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    So disappointing!

    Reviewed by Joanie M(Dover, Ohio) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We just stay at the Sheraton for the first time (we've been to Maui many times). After traveling and being up for 30 hours, when we checked in, we were given a (leftover)garden view room with 2 double beds when we had booked a king ocean view room. STRIKE ONE! They apologized and offered to move us in 2 days when they had what we booked available. This room also had small gnat like bugs in the bathroom that crawled on everything that I brought to their attention and did nothing about. They don't seem to understand the inconvenience in your vacation time. We stuck around the hotel that day and asked the they call us when the new room was ready. They did call, we went directly to the room and waited 1.5 hours until I went to the lobby and asked for a cart to move ourselves. I was told they couldn't do that, they'd send a bellman. FINALLY, we were moved to what we had requested and there were the same bugs in that bathroom! Now aside from it being tired looking and needing updated, the rooms were nice sized, the bathroom nice and big with full view mirrors on the bathroom doo s and good lighting. They had free water pouches you could fill at free water stations throughout and also free reef safe sun screen stations like soap dispensers. The beach is beautiful and it's in a good location for walking to various shops and restaurants. It's too bad it's tired and outdated and now managed well because it does have some good features. We won't recommend it nor stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-1

    Best place to stay in Kaanapali

    Reviewed by JBS1234(State college) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love this place...we have traveled all over the Carribean and this has been our go to vacation place for the past four years. Additionally, it's a wonderful location, being located within walking distance to Whaler's Village, which has a wide array of shops and restaurants. We travel with two teenagers, so it's a very comfortable and safe location for them to walk around the resort and head down to Whaler's Village...you can't do that in most places in the Carribean. The staff is great, and everyone is so friendly. We ordered food and drinks from the pool everyday...The Lava Flow, and nachos are great...as well as their Guacamole! They also have a Daily Happy Hour at the bar/poolside. Many of the staff have been there for multiple years and we enjoyed the new bar off the lobby. There's not a bad room location..everyroom has a patio or balcony, and the grounds are meticulously maintained. They have recently redone the entire facility and it is beyond beautiful. Our room was cleaned everyday and our room attendant was friendly. We typically do a whale watching tour, but this year, we just sat at the pool and the outside areas and watched the whales ...they were non-stop. One more thing...this place has the best fitness room..it's ocean front on the seventh floor..need i say more. My daughter just reminded me that she loves the bedding, mattress, and pillows..super comfy!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Multiple visit

    Reviewed by bill w(Rocklin, California) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Sheraton has made a number of changes in past year, adding a lounge and bar at entrance, it opens up a a great view of BlackRock and Ocean. It’s new, so service slow, even by Maui standards and a bit confused. Good for a quick snack or early morning coffee & pastry. Main dinner restaurant closed and moved to casual food by the pool. Kind of confusing from pool bar to eating area. Stayed in ocean view room that gave very good views of ocean. Beach and BlackRock beautiful, many guests from other hotels come to this area, so it gets a bit crowded. This was our fifth stay in last five years and will be back next February. Close walking distance to Whalers village and shopping. Boardwalk area can be a bit crowded at times, but great ocean view. Pool area crowded and if you want a lounge, get there early as people drop off towels to safe lounges for later(a very bad practice). If your not there by 9am, good luck. Food and drink service was very good most of the time. A big thank you to Liza, our server. She was very good. We are usually offered free buffet breakfast or parking, this year the upgrade was for continental breakfast, with a $10 charge to upgrade to buffet breakfast, seemed kinda cheapish for a Bonvoy member. Again it is a great location with great views.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Very Nice Hotel

    Reviewed by megganlynn(Troy, Ohio) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our 2nd stay here at the Sheraton (first was in 2015) We love this resort because of the beautiful grounds, beach, and the proximity to Whalers Village, the beach walk, and Lahaina. The shuttle to Lahaina is also nice but we rented a car so only used it once. We had an ocean view room and had a beautiful view of the pool areas and ocean (room 3604) while stile being close to an elevator, the pool, and reception. Still a bit of a walk to the self parking in the parking garage. Speaking of parking, I don’t remember paying the $24/day parking fee in 2015 (in addition to the daily resort charge) I think it’s way too expensive. It basically costs an additional $55/day for wi-fi, access to a shuttle (if you use it) 2 plastic water bottles and water stations, and a parking garage. That’s my only complaint about it, but I guess it’s Maui and everything is expensive. We would still consider staying again in the future. Also, housekeeping skipped our room one day (or was running late, we put the do not disturb sign on the door when we came back from the pool at 5pm to get ready for the evening) We have driven in the Kihei and Wailea area in South Maui and we really prefer the Ka’anapali/Lahaina area as there seems to be more to do/places to go and eat, etc., plus it has that casual beachy vibe we enjoy.

    Beautiful Resort

    Reviewed by cindygO3860VG() on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We really enjoyed this hotel. So beautiful and could see the whales right from our room. They upgraded us to ocean front view as we were celebrating our 20th anniversary and my retirement and it was just awesome. 2 small bottles of champagne awaited us as well. Couldn't be happier with the staff and service.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5