Grand Palladium Costa Mujeres Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 3715 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Relaxing vacation

    Reviewed by olechkays() on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is good, grounds are pretty, the beaches and Costa Mujeres are beautiful! We really liked that the area is still developing and new. The staff goes above and beyond. Veronika, Marco, Michael are the BEST!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Excellent Resort Food and Service was phenomenal!

    Reviewed by GIlove2(Chicago, Illinois) on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I visited here this month. The minute we arrived we were made at ease with all of the COVID precautions. Don’t be afraid to travel during this pandemic! The food was delicious at every restaurant we ate. The wait staff was phenomenal. Thank you Serefino for taking such great care of my family! My son also celebrated a birthday while here and Sully came to our room while he was at the pool and decorated his room with a banner, balloons and his most favorite treats! He was so surprised! We will definitely be coming back.

    I'm coming back!!!!!!!!!!

    Reviewed by jared1114(Boston, Massachusetts) on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Unbelievable stay at the Grand Palladium Costa Mujeres. I am 20 years old and traveled with my two friends also in their early 20s. First time in Mexico and only spent three nights but wow, quite the experience. Not allowing the pandemic to affect our lives, the Grand Palladium assured our safety as being #1. Moreover, the suite room was sparkling clean, resort restaurants were well sanitized and all staff was wearing masks and goggles. The food was outstandingly fresh and the all-you-can-drink was such a great aspect! LOL! Look no further when choosing the best all-inclusive in Cancun with the greatest bang for the buck. Thank you to everyone working at the hotel and property to ensure a safe and enjoyable stay for us! Viva Mexico!!!!

    Morin and Euriel were the most attentive pool staff!

    Reviewed by GHills64() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I visited here for the first time and Marin and Euriel took the best care of us I’ve ever had sunning at a pool! I wish I could stay longer! They worked their ass off in 80 degree weather!

    Customer service is superb!

    Reviewed by Karoubtravelor() on Feb 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My son left his backpack in the hotel room, and we didn't realize it was missing until we were at the airport. Veronica Castro, the supervisor at Grand Palladium, found the backpack immediately and went out of her way to help us get it shipped back to the U.S. She made 3 separate trips to the Fedex office to make sure it was shipped. Thank you Veronica

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5