Beaches Ocho Rios - A Spa, Golf & Waterpark Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5247 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Disappointed for a Beaches Resort

    Reviewed by rm2020999(Toronto, Canada) on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Food was sub par, activities were limited (but was due to weather for most part). Days that a la cart restaurants were closed so selection was also limited and the food was nothing to write home about. Breakfast - horrible bacon and getting eggs fresh in the morning was slow as they only had one person doing them and there was no rush to take orders. Having said that, the service by staff was otherwise the best i have experienced anywhere. Very accommodating by most - but perhaps due to the lack of Beaches "appeal". Resort seems run down, needs lots of paint as some of the buildings had mold on the windows and walls and chips in the stucco. Entertainment was boring for the most part. AC was either on or off all the time as we had to get up every night to manually control as Auto didn't work, even after we asked them to fix. Worked for a day and then back to not working properly. Great if your kids are into Sesame Street as they have a 6pm show every night. Will definitely not return for the price.

    TWWJM

    Reviewed by WTYWJ() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great trip! Shenika and shenique at Out of the Blue, Aaron and Akeem at the photo group, Nikay in Loyalty, Samantha at the Buffet, were all awesome. The staff were all very personable. Our daughter was stung by a bee and the lifeguard brought us ice. The shuttle drivers were very professional, Wendell and Damian. Everything was very clean. We are eager to return.

    Our time at Beaches

    Reviewed by ehf357() on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff at Beaches were great. Altina 'Tina' was a great ambassador for the excursions. Unfortunately, the weather didnt allow us to do the excursions we hoped to. But Altinina made sure we could do everything we could. 'Tom Cruise' is perfect for what he does. His smile is contagious and his energy is loved by all the kids. The entertainment team of 'Demi' and Oresha were wonderful. They knew how to work the crowd.

    Amazing Family Trip

    Reviewed by CupidJanaBill(Bluffton, South Carolina) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We got back from our trip 2 weeks ago and still can’t stop thinking about what a wonderful time we had! We went with our family of 4 (two kids ages 4 & 7) and both sets of grandparents. Everything from start to finish was fantastic! We used Club Mobay to help speed up the process of getting through the airport. In our opinion, it was well with it with two young kids in tow. It was so quick that we barely even got to have a snack before our bags were being loaded into a van and we were on our way to the resort. The ride from the airport to the hotel is LONG (2 hours for us) but the van that picked us up was very comfortable. We were greeted at the resort with welcome drinks and were given a quick tour of where we could go to eat while we waited for our rooms to be ready. Neil, Dillion, Andre and Tom Cruise were some of our very favorite people at the resort. They did everything possible to meet our every request and bent over backwards to make sure our large party had the time of our lives. If snorkeling is your thing, make sure you meet Yori!!!! He was the best and made our multiple snorkeling experiences wonderful. We saw an 8 foot barracuda and even got to hold a puffer fish and a sea urchin! He was very funny and made our sons first snorkeling trip one that he will remember for the rest of his life. All of the shows and activities through the day and night were very entertaining. One of our favorites was the beach party and fire eating show. Grandma even won the Moms dance off with her moves! Our boys loved the kids club! I was a bit nervous to send them at first, but each time they went they begged to go back for more. The ladies that work there were so interactive with the kids and took fantastic care of them. From making cookies with Cookie Monster, to face painting and crafts there was always something fun for them to do in Kid’s Club. The pools were great. The water park area was a favorite for our kids and even Grandpa had his fair share of water slide rides. The swim up bar was always hopping and had great drinks. We also enjoyed 2 days under the poolside cabanas. The service was great and it was nice to have a shaded place to hang out.

    Zero Stars

    Reviewed by jc62219() on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I would rate this place nothing if I could. Food was absolutely terrible. Service was a real buzzkill. Majority of the staff (and there were a lot of them) seemed super annoyed to be there and appeared miserable or sad; there were 4 people i recall being great and friendly— especially Claude, our server at the Venetian... he was superb. I could get over the bad food and overrated property if all the staff were that happy and friendly. Room was clean and the crib was good, but they’d randomly drill holes into the other side of the wall causing noise without checking with us first, and the a/c control was so loud every time it turned on and off. I’m just sad at how much we spent for what we got in return. Our first family vacation that we could’ve spent somewhere else with a much better experience. What a waste. Although this is a no tipping resort, we respect the work the staff do so we come with the expectation of showing our gratitude with tipping whenever the service is there, but I just felt like everyone was unhappy to be there and everywhere we turned, they expected to be tipped without doing a darn thing and was miserable over the fact that they weren’t getting tipped— a vicious cycle. Just felt like we were in the business of either handing money away or fighting off the guilt to just walk away, every where we turned. Bottom line, this is a horribly managed resort. It is way too over staffed and over priced and you can tell the money spent by guests aren’t properly compensating the employees. No wonder they’re so miserable. You charge a fortune for people to come and don’t even pay your staff decently and don’t allow for tips so they lose all motivation to work or be friendly to guests and it really makes for a bad customer experience. There’s also no ATM on site due to the no tipping policy (even though it’s nice to give an option to tip drivers or go shopping in town). They say this is all inclusive but then charge an outrageous amount for other things— wines by the bottles for $50-60, an hour massage for well OVER $200 (what?!), a manicure for $100 (uhm... I don’t think so), and they charge hundreds of dollars for the prints after they give u a “free” photo shoot. Just, why... Don’t go here. It says a lot about ownership and how they take advantage of the locals. Some people at this resort make $30USD a DAY. Think about that. Can’t support this place. First and last time we will ever go to another Beaches or Sandals resort. Waste of money. Waste of vacation days. Awful. Ugh.