Sanctuary Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6120 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Awesome

    Reviewed by CarolynChrisR(Wayne, New Jersey) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love Sanctuary! The resort is beautiful and the employees really aim to please. We especially appreciated the hospitality we got from Valentina (our host at breakfast each morning), from Fido (our yoga and cardio boxing instructor), and from Wilkin (pool entertainment). Our room was big, with a beautiful view (and it was the least expensive option). It appears that every room faces the ocean and likely has a beautiful view. Multiple pools were all clean and beautiful. Delicious food options at every meal.

    As usual, the best

    Reviewed by Sally C() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love coming here. It’s my third time. And I’ll come back again. The service was perfect and I so enjoyed my own pool. It’s a great, quick, getaway from the United States. Stay in the Castle! It’s great.

    It is truly a Sanctuary!

    Reviewed by Sanja D() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We cannot tell you how much we loved this resort! Definitely 5 star without question .. the attention to detail, the rooms, the grounds and the staff were beyond phenomenal!! 24 hour room service was a two thumbs up!! Who doesn't love burgers and fries after a night of dancing LOL. We absolutely loved the entertainment as well - one night we had two electric violinists that were phenomenal, a beach dance party, a country night with a great band etc. So good!!!! We had two drawbacks: "Sanctuary Town" where there are 5 of the restaurants were situated was closed for the week as the resort was not busy enough to have it open therefore our options were 3 places for dinner .. steak house, hibachi grill and/or the Italian restaurant which can get tedious. The buffet was open at breakfast and lunch only and one evening where they featured a Dominican night. I think for the price we paid we should have been warned by the hotel that this was going to be the case. Beach/Ocean area was kept beautifully clean but the water was not what you expect in the Caribbean (the reason we wanted to go to Punta Cana was we heard the water/beaches were amazing) the entrance to the water was so very rocky (we kept laughing about our broken ankles) and the water just seemed murky and choppy. If you are going to go for an ocean vacation this is not the place. Regardless overall it was seriously the nicest place we have ever stayed at and the hotel staff (every single one of them!!) was truly amazing.

    Amazing Resort & Amazing Service

    Reviewed by Chantelletravelss() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travel once a year and typically do all inclusives. This is by far our favourite resort! It’s a perfect mix of relaxation and fun . Amenities were top notch and high end. Rooms were clean and modern. Decor was absolutely stunning. Every area had a different feel. Could definitely take some stunning photos here.Entertainment was great and restaurants were great. Gilbert and the crew at the swim up bar were fantastic. They always made us laugh. We stayed in the castle- and had a swim up which was beautiful. Our butler Emilio was incredible- we had a great friendship with him- and he always made sure our experience was great - got us last minute reservations and always made sure we were having a great time. We had a great experience at the spa as well. We stayed for 6 days and after just the first day we agreed we’re coming back and recommended it all to our family and friends. Thanks so much for the memories and fantastic experience !

    Valentina

    Reviewed by Michael D() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I had such a great time here very sad to leave but the memories will live on we are definitely coming back and really enjoyed the services of the staff everyone performed professionally! But there's one that really stood out and went out of her way to satisfy our needs a very polite and energetic young lady by the name of Valentina God bless that little lady and the way she works we just loved to sit where she was working knowing it was going to be great service! She also had a helper by her side by the name of Carela amazing young man who stood by her side to help her every need ??