Vancouver Marriott Pinnacle Downtown

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2282 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Surprise charges

    Reviewed by 2pups-andus() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were displeased to find out we were being charged for extra incidentals that we thought were included in the price quoted upon booking. We booked a pet friendly room and agreed to one booking price, but by the time they added in the pet fee and parking fee we were paying nearly double what we initially booked for. While I understand the charges and am totally fine with paying for these extra things, they were never disclosed - not even at check in - and we didn’t find out about them until we saw the charges on our card afterwards which was a little surprising to say the least. It was also weird to order and tip for room service when we then had to go down to the restaurant to pick it up ourselves, our TV didn’t work and the hot water was finicky.. the location worked well for us but otherwise we weren’t overly pleased with the services or customer care.

    Convenient location

    Reviewed by bcbk2019(Kelowna, Canada) on Mar 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great location. Close to Canada place, Robson st and Granville st. Lots of restaurants nearby and a Starbucks out the door. Room was bright and the bathroom was bright and clean. Bathtub and a separate stand up shower. Nice gym and a nice pool. No access to change rooms at this time and you have to book tour times. Staff were very accommodating and service was as seemless as can be. Yes I would stay again.

    A Wonderful Stay

    Reviewed by Maryam A() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in a harbour view room on the 29th floor. The view was panoramic and spectacular! The room was very clean with a separate tub and shower. The bed was comfortable and the room had a Keurig machine. The front desk staff was very attentive and sent up whatever we needed promptly. The hotel was close to the harbour front and in the other direction, Robson Street so we walked everywhere and found any type of restaurant you can imagine. I recommend this hotel and had a great anniversary!

    Fine Spot & Fine Team

    Reviewed by WhistlerJ(Whistler, Canada) on Feb 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Congrats to all for a job well done. Luke, Gregory and Schweta (might have mis-spelled your name, sorry!) were all terrific ambassadors for your hotel and we enjoyed our stay with you. Comfy room and appreciated the parking and lots of coffee. Take care and see you again...PS not sure of the gent's name, but whoever was the waiter at Showcase lunch shift Feb 8 and breakfast Feb 9 is a very sharp gent, thanks for the great service and good memory on the extra ketchup!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    a quite old & cold room

    Reviewed by azane1109(Vancouver, Canada) on Dec 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This building was quite old and we couldn't get enough hot water from the shower to warm our body up. Only lukewarm water came out of the shower head. And plus, there were no tea bags, coffee or electric kettle to boil any water.