Barcelo Aruba

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6161 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Other reviewers must be crazy

    Reviewed by 987greggh(Palm City, Florida) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I read most of the other reviews before I went to stay here and I must say the resort either really changed a lot or they were really picky. This place was great, sure the menu is limited but everything we ate was wonderful. You need to go out of the hotel once in awhile anyway. This resort is basically a cruise ship on land, everything is included and you want for nothing. If you do have a want, unlike the cruise ship, here you can always venture out. I definitely recommend staying on the Royal Levels as that is where you get the most benefit. Breakfast in bed being one of them. The beaches were clean, pool was wet and the drinks were stiff. My wife and I probably had the greatest vacation ever in Aruba and the Barcelo for sure helped it out. I really hope we can book again, but it is already filling up for next year. I want to also recognize the concierge as be the most helpful I have ever had the pleasure to deal with. My wife left her phone in a cab and the concierge called every cab company with only our description of the cab and the driver and she got the phone back the next day. A big relief for us.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Okay resort very overrated

    Reviewed by Alexandra C(New York City, New York) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I went to Barcelo on Saturday the 21 of November Unfortunately my husband did not get his results back in time for our trip so we both had to quarantine until he got his results after taking the test in Aruba. That is definitely one positive of staying at the Barcelo resort. Rooms- 1521 However the room that we were quarantined in had dirty floors wet sheets the socket from the walls were pulled out and the TV was broken. We asked to change rooms that same night but since he did not have his results we had to stay in that room to avoid a fine. The next day we were moved to a different room 1622 which did have a better view (ask for an even numbered room for a better view ) but still the same quality as the other room where the sink kept clogging up and the soap and shampoo dispenser kept leaking and I nearly almost fell in the shower because I didn’t notice. I personally felt I paid wayyyyy to much for this quality view. Service- Overall the service was the best in the hotel. All the workers were very friendly and even after I got a little feisty with a employee there because of some confusion she did not hold it against me(Sorry for that btw ). The waiters were very kind and bartenders were also very sweet. However , the music was awful. For the beach they used CDs to play music and the music was very old. For the pool they played the same music everyday. I felt like I was in a trance. You would expect for the price you are paying for there to be a lot of things up to date in this hotel but that wasn’t the case. Food and drinks- The food was definitely my least favorite part of the stay but I also didn’t expect the food to be good to begin with. The bacon was gross it tasted like it was cooked in old grease. The palm buffet was not great at all. I currently still have a stomach bug after eating from there on Wednesday morning. The food is not seasoned well which again not surprised. The best food was from the Mexican restaurant hands down. The lasagna from the Italian restaurant was also very delicious. The pistachio ice cream was also really good and the only good dessert we ate. The drink were very watered down unless you asked them to be stronger. DO NOT WASTE YOUR MONEY ON THE DINNER ON THE BEACH !! As you can see in my pictures below, the shrimp cocktail was just 4 pieces of shrimp on top of KETCHUP and yes I said KETCHUP. The chocolate cake was gross and dry tasted very old. The only good thing was the lobster and even the steak had no flavor to it what so ever. There was a couple right next to us and we was able to hear there whole conversation and I felt uncomfortable even enjoying the evening with my husband. It was supposed to be a perfect night but it ended up just being awkward. Not worth $199 what so ever. Overall I would give this resort a 3 because it was very outdated and over priced for the quality of the rooms , food , and music. The positives came from the safety protocol during this pandemic along with how beautiful it was to just be in Arub.

    Incedible & Unique Experience

    Reviewed by TherealRJD() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip to Barcelo Aruba was a once in a lifetime experience. I've been coming here for a long time, and there are usually more tourists than on this trip. Fewer people are traveling, so there were no crowds anywhere. The beach and the restaurants had so much room! It was so nice to have this experience. Now is the time to come! You will never have an opportunity like this again! Thanks Jenny, Sandra, and the entire staff for taking care of everything. It was a great vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Great week at Barcelo!

    Reviewed by 894joannep(Lyndhurst, New Jersey) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    we just returned from an amazing week at Barcelo. We thought about canceling due to Covid but so happy we decided to go. Since we had our neg test 72 hours before leaving the process was easy and we got to our hotel where we were greeted by friendly faces from that point on. Veronica in the Royal concierge was extremely helpful and got us started with reservations for dinner for the entire week. She even called outside restaurants for us which was helpful. We were tired from travelling all day and had dinner at the Royal Club. George greeted us and made us feel like family! The breakfast buffet was great and Theo, Maria and Dale made sure we had everything we needed. The tables and chairs were always sanitized before anyone sat down. The breakfast at the Royal Club was great too.. eggs benedict ! cooked to perfection . Melvin, Lisette and Maria were all there to make sure we had whatever we needed.. We loved them We spent the days at the beach and I was happy to see that the chairs were sanitized each time Santiago and others brought them to us. the weather wasn't as good as other years that I traveled to Aruba but we rented a car and another day a jeep and explored the whole island which was great. The restaurants were good and Kyoto was entertaining - food was amazing. Each night we sat at the Lobby Bar and Doris brought us our drinks with a smile. Saturday night we had the pleasure of listening to Lenny -- he makes your night! Last but not least, I have to give a special shout out to our fav, Pacan... he works in the Italian restaurant as well as bellboy and does a fantastic job at both. Yesyia (i think) cleaned our room every day and made it smell fresh and clean :) I can't wait to return to see all my new friends soon!

    Individual ratings:

    Location

    Location-5

    Value

    Value-5

    Another Spectacular Vacation!

    Reviewed by Bubblehead611() on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Once again a fabulous time at Barcelo! Check in was a breeze and everyone went above and beyond to help out the guests. Theo at the Palm restaurant was amazing! He was always happy and it was obvious he enjoyed his job! The pool bar servers were all fantastic and we never waited for a beverage. The location of the resort is perfect and we definitely have the best beach on the island! We highly recommend the Barcelo and we will be back as soon as we can