Napili Shores Maui by Outrigger Condo

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 791 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Another great stay at Napili Outrigger

    Reviewed by travelguy1205(Redmond, Oregon) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our third stay at Napili Shores and the second with Outrigger. I prefer booking through Outrigger because it is more hassle-free versus the issues (cleaning fees, service fees, facility charges...etc) we've had booking through other sites. Also, you can get fresh change of towels upon request, toiletries, one-time room service, front desk assistance, consistent room condition and no fees to pay when you arrive. Love the location of this resort and you get a lot for what you pay compared to other resorts (i.e. two pools, hot tub, large kitchens, beach access and amazing views). It's not as modern and upscale as other resorts but we love the laid back feel of Napili Shores and will be back!

    Maui Paradise

    Reviewed by Voyage67707134426(Sequim, Washington) on Jan 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Napili Shores is simply the best for a Maui vacation away from the busier resort hotspots, without missing out on ocean front views and gorgeous Maui sunsets. The resort is right on the water, a few steps to the beautiful Napili Bay beach, with amazing snorkeling. The oceanfront Gazebo restaurant with its incredible staff, and I mean INCREDIBLE, make your stay even more special!

    Terrible

    Reviewed by Carina Lorena B(Fort Lauderdale, Florida) on Dec 30, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    It’s not a resort nor a hotel, they are just outdated apartments in a good location. The lobby is only open until 5pm , so if you arrive later good luck with finding the security guy to give you the keys. Front desk people are rude and not helpful. The ac can’t be regulated, you’re stuck with the temperature that they set. No maid service and the restaurant is pretty bad. There is no service of anything whatsoever , for the money to somewhere else , this again is just an apartment complex with a pool that’s it. S

    The place is really good but the service not to much!.

    Reviewed by JaQuie_JacKs() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We arrived sunday afternoon and we spend too much time in the registration because the miss that was there did not had idea about her job, he charge $75 and when I asked She just said "mmm I don't know... mmm oh registration fee"... I said thats incorrect because we were not notified about it... the change was charger two times and she had to call the manager who was not at the hotel, we had to wait for him and he explained us tha it was a "hold charge", we had to came back the next day and they did not resolved it yet, we talk with another person, She was really nice and resolutly... Also the first day we asked an ocean view room and she said no... and the other miss that resolved us the charge situation, offer us and ocean view room, we accepted it, the bad thing was to move everything but at the end we spent a very good time. The room is clean with a small exception, the fan are really dirty. The stuff in the room ia really complete and useful and the view is really awesome.

    Wonderful Studio Stay

    Reviewed by denisebeaudoin() on Mar 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We really loved the location- super close to Lahaina and right on a gorgeous more private beach. Price was also reasonable. Gazebo restaurant on site. Gorgeous beach. Great customer service! Take me back!