Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4205 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    No Longer The Best

    Reviewed by harleytravels(Saint Paul, Minnesota) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    While the property is still beautiful and many of the staff are still wonderfully attentive, the buildings, rooms and furniture in particular are rundown and needing attention. There are better options in Mazatlan now, PBEB has lost its high end quality. Food quality has also gone down, this causes many people to eat off site. We've talked to many people who are experiencing the same disappointments and it's really unfortunate. Also a lack of anything new for entertainment. Evening movies at the pool, patio music or karaoke in the evening. The place is dead by seven pm. Lots of new construction in Mazatlan so we've been spending our money there, including recent satay she at The Inn, turning out very nice!! Maintenance fees better start replacing furniture that is stained and worn out it's actually gross, let alone a lack of any comfort. And the units are needing attention or people will stop coming here. People who have money and have loved this place are not going to put up with it much longer. Some of the staff are really the only steady thing that is still good here.

    Breakfast Buffet

    Reviewed by Woodward1969() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is stunning! Very beautiful and relaxing. I've been at 4 Pueblo Bonito resorts and I have to say that the food and service at Emerald Bay is the best! Especially loved the breakfast buffet!!! It was delicious and beautifully displayed. There was a wide variety of different foods and antojitos. I was served and attended by Javier and Nahu who were so friendly and made the dining experience so delightful!!! Hats off to Javier and Nahu! Hope you get to meet them if you dine there!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    Amazing Service and Condition of the property!

    Reviewed by 486tylerm() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jairo Horeno and Javier Jamie have been providing some of the best customer service I’ve ever had! Keep up the great work guys! The property is in really good condition and is very well thought out. The beach is nice, and you can walk forever without being hassled.

    Great visit

    Reviewed by Z5603RGdanielan() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are from Utah and we love to come and vist Mazatlan every year i would like to thank Edna,so helpful at the front desk, and everybody at this resort always a pleasure to come to this place see you next year

    Mazatlàn vacation

    Reviewed by MarcoPolo20190000() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank you to all the staff at Pueblo Bonito Emerald Bay resort, especially the adult pool staff: Jorge, Chicho, and José. The service was very professional and attentive we felt that we were looked after in a very personal and friendly manner. We highly recommend this resort. If you stay here, you should visit the adult pool area and say hello to Jorge, Chico and José.