Overview
Located in the heart of Times Square and the Broadway Theatre district, the New York Marriott Marquis is the most famous backdrop for the New Year's Eve countdown each year. With 1949 spacious guest rooms, this property boasts its very own Broadway Show theatre, state of the art electronic high-speed elevators, and six dining outlets including the only revolving rooftop restaurant in New York City. A “city within a city” with so much to see and do - it is a New York staple and sure to guarantee an exciting and memorable stay in the Big Apple.
Resort fees include
- Enhanced high speed internet access per stay
- Unlimited local and long distance phone calls per stay
- Daily $30 Food & Beverage Credit (Room Charge Only, Excludes Starbucks and Gift Shop)
- NYC attraction/tour ticket (1 per day) Options include; Big Bus Downtown loop (hop-on/hop-off), Big Bus Uptown loop (hop-on/hop-off), Circle linke Liberty cruise, Ripley's Believe It or Not!, Museum of Natural History or Fit Tours NYC Experience - Central Park Running Tour
- *Benefits are daily and cannot be rolled over, any unused portion has no value upon check out. Inclusions are subject to change.
Check in
4 p.m.
Check out
12 p.m.
Rooms
1892
Inclusions
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini fridge
- A/C
- Alarm clock
- Coffee maker
- Iron/Ironing board
- Safe
- TV
Amenities
Exterior
Front desk
Broadway lounge
Broadway lounge Times Square
Crossroads
Fitness centre
The View
Location
Reviews
It was a very good experience until . . . Lily!
Fereti-H (Dayton, Ohio) on May 03, 2024
We had the misfortune of encountering Lily at the front desk as we were checking out. We had been advised the night before by a gentleman at the front desk that although they couldn't officially offer a late check out it wouldn't be a problem and we could just run up and change clothes and get our bags when our conference concluded at noon. Lily said that no one would have ever said that. I asked if she was saying I was lying? She said that it didn't happen. She was very discourteous, almost angry with us. We were only doing what we had been told we could do and didn't know any difference. She made a new key that would let us back into the room so we could collect our belongings. She said it would only work for 10 minutes and that I better go NOW! What terrible customer service! At this point our tardy departure had done the damage so why not display graciousness and simply ask us to do what we could at that point to make the room available as soon as possible so that housekeeping could prepare it for the next guest? In contrast to Lily, when we were up at the room we encountered a maid and someone who seemed to be overseeing housekeepers. They were so friendly and kind and thanked us for staying with them. They were probably the ones we had inconvenienced the most but they weren't rude or unkind like Lily. It's unfortunate when an operation that is otherwise very nice and staffed by good people has a representative like Lily. It certainly colored our impression of the hotel and would likely cause us to look at other options the next time we visit the City which is 2 to 3 times per year. General observations: Great location! Property is clean and modernized. Room was roomy, especially for NYC. We had a View Room that had partial views of Times Square and even the NYE Ball. We ate at the casual restaurant and enjoyed our salads. The Concierge closes at 6pm which seems oddly early for that service but other staff were happy to offer dining suggestions or directions. We really enjoyed our time at this hotel and it would have received 5 stars if we hadn't had the misfortune to encounter The Lily.
AMAZING
Kimkimjoon (Oriental, North Carolina) on Apr 30, 2024
Love the place I only stayed for one night but I felt like 3 days. I probably come back and enjoy this place next time. I wish I have more time. Very recommended. Stuff is very kind and accommodating helpful and welcoming. I will definitely recommend this place to my friends.
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