Doubletree Metropolitan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6367 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great location, accommodating staff

    Reviewed by clarissemariano(Toronto, Canada) on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The location of the hotel is great - just a few steps from a subway station. Staff was able to check us in early. The hotel room would need some work. Baggage storage is $1 per bag to store it and $1 to retrieve it.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    What can I say? We had a great stay!

    Reviewed by 864grahamc(Stafford, United Kingdom) on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There's lots of distinctly average reviews on here, but I have to say we had a great stay at the Metropolitan. Staff were friendly and helpful, the room was comfortable (ok, a little bit small and showing a bit of wear and tear - but fine. This is a big old city, and we've paid more in London and it been much worse!). Also the location is fantastic for the Subway, Time Square, Broadway, Grand Central, Empire State etc, etc. Special thanks to the Breakfast team for finding and keeping hold of my son's prescription sunglasses. You guys were great!!

    Great Location. Warm Cookies. Older rooms.

    Reviewed by danfirth(Akron, Ohio) on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is an great location on Lexington, 15 minute walk to Times Square the the theater district. ($10 cab ride for 2). There is a subway stop just across the street and lots of choices for food very close by. So you're away from the frantic pace of Times Square, close to Madison and 5th Ave. The room size was typical for a NYC mid price hotel. The bathroom was small with amazing water pressure in the shower! The lobby is VERY busy it seems. My complaint: Check in was painfully slow with only two people behind the desk. 6 people in line. A few other people behind the desk meandering around. This is at 3 pm which is check-in time. They should have known a lot of people check in at check-in time and had appropriate staff. The staff I interacted with was pleasant. The room was updated but still felt older. Sort of lipstick on a pig kind of thing. I didn't book through their website, which I think was a mistake...my room overlooked a rooftop alley. Being a Hilton Honors guest didn't do much for me in securing a better room.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-2

    Surprisingly Great Hotel in the City

    Reviewed by KurtLS(Lee's Summit, Missouri) on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I typically lower my standards when staying in NYC. What a very nice property and would stay here again. Rooms are small but very comfortable. All of the staff was friendly and my room was quiet. Subway stop very close to hotel and plenty of places to eat.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Do not expect High Standards!

    Reviewed by 207nevillep(West Malling, United Kingdom) on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    A very busy hotel in the heart of Manhattan in very busy surroundings as can be expected in New York. It is located within walking distance from most attractions and businesses. Drinks and meals are expensive e.g. a shot of Scotch Whisky is $12. The staff at the counters lack the friendly customer attitude and service as should be expected of a hotel of such caliber. The rooms are tidy and very well serviced. The furniture of the room 1413 has seen better days and the bathroom door appear to be on its last legs. British visitors please note that a Queen Bed is just a double bed as in British standards.

    Individual ratings:

    Location

    Location-5

    Service

    Service-2

    Value

    Value-3

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