Doubletree Metropolitan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6044 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Good place to stay for a city break

    Reviewed by Shellymac21(Basingstoke, United Kingdom) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here for 4 nights. Hotel was well located, short walk from several landmarks including Grand Central Station, Times Square and Central Park. We had a room on the tenth floor. Room was clean and had everything we needed. Some parts of the room were a little run down and in need of some tlc but nothing that would affect the stay. Staff were all very friendly and helpful. Would definitely stay here again.

    Needs Some Renovations

    Reviewed by 819akiras(Rochester, New York) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We have stayed at this Doubletree several times before in the last 5 years. We’ve always enjoyed our stay in the past and love the location. Unfortunately, this time was a bit different. The staff were very friendly and accommodating. The problem wasn’t with the staff we interacted with, it was with the upkeep of the hotel. We stayed in a junior suite that had cracks in the ceiling, some of the wall paper was coming off of the wall, it looked like there had been water damage to the walls that was causing other wallpaper to come away from the walls, the corner of the mirror was chipped, the furniture had dents all along the side where the wood had been taken off, and there was a random almond on the floor. We worried about whether our room had been cleaned if there was an almond on the floor. We asked to change rooms, but weren’t able to because the suites were fully booked. Our room was never serviced. We aren’t sure why. The toilet and shower were in the same very small room, but there wasn’t a very powerful fan. The room got extremely humid when someone showered and stayed damp for a while. You could see the condensation on the walls and sometimes drips came off of the ceiling. Again, the staff that we encountered at the front desk were very nice and accommodating. There wasn’t much more they could have done for us. It was the hotel itself that needs some money put into it to update the rooms. We were surprised that the rooms weren’t kept to a higher standard with so many other hotels near by. If we are paying hundreds for a suite, I would expect better. I don’t think we will be returning.

    Nice visit

    Reviewed by David K() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Can’t believe some of the negative reviews for this place, can only assume it’s from local competition! So check in : took 3 minutes and this was peak time Saturday afternoon Elevators : longest wait about 30 seconds and in peak times. Room : small but big enough and spotlessly clean. Busy : yes but it’s New York City, what do you expect in New York City ? Staff : very helpful and pleasant. If you are rude, then you deserve it in return. Treat staff with respect and you will get it in return. Location: Safe and busy only 10 min walk to Times Square. Will I return: absolutely

    Basic

    Reviewed by freemantle15(freemantle15) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Working in the travel industry I visit New York frequently and like to experience the various hotels I sell to my clients, I can add that I will not recommend this hotel any longer !! We travelled as a family of 4 staying in a room to accommodate the 4 of us Bathroom is tiny, daily towel change even though there was 4 of us consisted of only 2 towels !! Took over an hour to bring additional towels, you think they would have corrected this on the second day but no same issue!! Bar small, cold and scruffy Location is fine Breakfasts are fine and would suggest if you have a package with breakfast it is worth it however there is somewhere for breakfast next door - the host at breakfast was very rude, breakfast room is small and queues most days considering the size of the hotel you would expect a bigger breakfast room A big shout out to JC our server at breakfast, he is an asset to the hotel, friendly, polite and everything you would expect of a hotel employee

    Another wonderful visit

    Reviewed by LMLToronto(Toronto, Canada) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Last fall my siblings and I took my mom to NYC. It was a special trip that was made that much more special by the Doubletree. Every time I have stayed at the hotel I have been treated like an old friend as soon as I walk through the door. The person who has always been especially helpful, welcoming and kind is Vicki. Year after year, she has remembered me, met my family and made such a difference. She has helped us problem solve whether it is assisting us when we needed to extend our stay due to a snowstorm or coordinate arrivals with my brother in law when he, my husband and I ended up at the hotel at very different times from what was planned. The entire hotel staff are terrific but I want to send a special thanks to Vicki.

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