TripAdvisor Traveler Rating

This is good for families - but I didn't know why the rating was so high. They don't allow rollaways. Room was fine. Plain. They didn't give me the upgrade I was entitled to for Bonvoy. Bonvoy status seems not to matter much anymore. Breakfast not included. Breakfast buffet was ok. The tea was good. The pool was ok. The bar wasn't open on one side. Wait staff was few and it took a while to get food and the order was wrong. The lazy river doesn't MOVE forward and it was filled with leaves and debris. It wasn't anything special at all. The gym was nice. The lobby is nice. Check in staff - meh. My teens felt like they were treated like babies. Lots of malls and restaurants in the area...that was a plus. Great hibachi place that is loud and boisterous and young.

First, off we paid $20 a day, for $80 total, for never using any resort facilities. We were in meetings all day and night. And the first warning of this was when we were checking in, buried in the check-in printout; no place else. Various websites say parking is free and in fact there are no control gates or monitoring at the self-parking lot. Half the guests knew to just lie and say they weren’t parking here but we were honest and thus got hit with another fee of $20 a day for four days, for still another $80 total. We only stayed here because of the conference we were attending but only after the fact were we told we would not earn Bonvoy points because our hotel stay was coordinated with the conference event. Even though we checked in and otherwise used the Marriott app, thereby saving still more overhead for whoever really owns this property. And finally, various GPS apps took us and many others to the wrong Westin Kierland resort. Marriott somehow doesn’t care about making the distinction between two properties with nearly identical names. Marriott spends a fortune trying to get us to stay at their brands but a property owner such as this one totally undermines any loyalty to Marriot.

Very mixed experience. The disconnect between what I thought I was booking and what I actually booked was huge. I understood that I was booking 2 rooms - one more of a suite with a full kitchen and a nearby or connected room with 2 queen beds for my kids. What I actually had was a casita that had nothing you would describe as a full kitchen - just a refrigerator, freezer, and dishwasher. Oh, and a microwave. But no way to actually cook anything. There was no cutting board or sharp knife. No kitchen towels, no colanders, no cooking implements of any kind. This is a big problem for me, as I have a child with special needs who doesn't eat anything you can buy in a restaurant. When I checked in, I was surprised to find that my kids had to be in another building to stay in a room with 2 queen beds. And I was certainly surprised to find (after I showed up with several bags of groceries) that I could not cook in the kitchen. I had spent nearly an hour booking this on the phone. Then I called the local hotel 2 days in advance to confirm what the kitchen was like before arriving. So I was shocked at the simplicity of the setup. It didn't help that the person who checked us in did not offer us any help in getting our many bags to our rooms. All in all, a poor first day. There are, however, quite a lot of good things to say about the rest of the visit. There's quite a lot to do on property and we enjoyed all of it. The activities (pools, basketball, ping pong, pickleball courts) provide something for everyone. The gym was great - both the hours and equipment. Many of the employees are quite nice. A special shout out to Alfred at the Flowrider - learning to do boogie board tricks was the highlight of the trip!

Beautiful property, but be prepared to walk 5-10 min from elevator to get to room. We were by the family pool and still a long way through a maze of hallways to get to our room. We booked this resort so our 12 yr old and 7 yr old would have plenty to do by the pool. We were disappointed to find that the Flo Rider had a fee to use, the lazy river was very slow and the waterslide is best suited for small children. We’ve been to 3 other resorts with the Flo Rider and never had to pay additional to use it. Nice to walk to shopping and restaurants, but not worry the high price for the family pool area.

We visited over spring break with a family of 4, two adults and two teenagers. We absolutely loved this hotel. Our stay was three nights and could have stayed longer. The property was well run, staff was accommodating and the facilities were clean. The pool area had a pool, lazy river and flowrider. There were basketball, baseball, pickleball and ping pong for the kids. It is a beautiful property and plan to return for a longer stay.