Hyatt Regency Newport Beach

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2419 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not Good!

    Reviewed by ToddD1332() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Thin walls allowing you to hear guest snoring in the next room, bad toilet and hole in floor hidden under carpet. An event at the time, had people partying loudly in the common area outside our room until 1:30 a.m. Disappointed.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-2

    Terrible stay

    Reviewed by wmoore10247(Cornelius, North Carolina) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The toilet felt like it was going to tip over, the flush handle was broken, the room was dingy and felt very out dates and the air conditioner compressor was right out on the balcony. I can't imagine having a worse room and for $211!

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-1

    Great Customer Service

    Reviewed by Christina G() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    In today's world, it is very difficult to find genuine customer service; however, Hyatt Newport Regency exceeded all expectations. While waiting to check in, there was a few of us in line, not terrible. An employee, maybe the manager, came out to offer bottled water to everyone in line; advised water is available every day in the lobby or in your room and pointed out filling stations. The check-in was quick and efficient. The employee provided a map of the grounds including the location of our room and other facilities/amenities on the property. Our room was located in the Lido Building which is a little walk from the lobby; not terrible. The grounds are meticulously manicured. There is three swimming pools for use, one located directly outside our room. Our room was comfortable and very clean with a small patio facing the golf course and sand volleyball area. The mattress is very comfortable and provided an excellent nights sleep. I think the additional daily charge of resort fee and parking fee added to hotel daily charge is excessive. Three quarters of the resort amenities, we didn't even use but were charges regardless. The self-parking fee is outrageous. I am aware most hotels charge resort fees but that doesn't make it right. If the hotel is going to charge a resort fee regardless, just include the fee in the daily rate.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Beautiful Location

    Reviewed by Gail S(Westport, Connecticut) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The grounds are beautifully landscaped and well maintained. The pools were lovely and the bar in the lobby efficient and friendly. The conference we attended there included dinners which were presented well and were enjoyable.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Beautiful but poor customer service

    Reviewed by believedreamlove() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We experienced very poor customer service during our stay. A major electrical issue happened ans we had to ask to get a different room. The room we were moved to was dirty and out by the laundry and storage room and the front desk staff were awful. The grounds however were gorgeous and lots of pool options.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-2