Grand Hyatt Baha Mar

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4297 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Impressed with Baha Mar

    Reviewed by 598christiner(Red Bank, New Jersey) on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Only have been to The Bahamas when we cruise so it was really nice to come & stay at a resort for a few days. We decided on Baha Mar for a few reasons it’s newer than Atlantis and they had three hotel options. We choose to stay at the Grand Hyatt and I will have to say it was the right choice. We arranged transportation via the hotel and it was very clear the cost was $77.50 don’t go by what other reviewers say. Mr. Solomon was our driver when we arrived and he was a complete joy. Mr. James was our driver on our departure & I wish I could take him home his personality was fabulous. When we checked in I had booked a Fountain View Room but the room wasn’t ready so they offered a partial Ocean View Room in the West Tower which we took. All the reviews talked about the water park view and they are 100% accurate it’s not a great view but my husband & I are up early and at the pool all day so we didn’t care that much. Some reviews were pretty harsh & I can tell you although not thrilled with the view the room was perfect, clean, & the balcony was large. I will say next time I wouldn’t want that same room even if the water park is completed. The staff were very friendly especially the manager of Madeleine Cafe (sorry I forgot her name) but she was lovely we met on Saturday morning. Kenny our waiter in Fila had a dynamic personality & so did the bar crew so good that we went back a second time & had dinner at the bar. Andrew was our server at the Swimming Pig & he too was loving life and really loved his job. The pool crew work really hard especially the crew at the H2O pool when the invasion of the Kansas City people arrived. I have to say our first two days at the pool were fantastic and the staff were there to please but when Friday strolled around and 800 people from some company arrived it really put a damper on things they took the luxury & classiness away. So the negative is the resort is so large they can host multiple large groups. We walked the beach a few times & in my opinion they put so much real estate in the resorts the beach wasn’t really doing it for us. I would say Aruba Hilton certainly does it better in that respect. One tip I will give is pay close attention to your room charges we had a few mini bar charges showing up and had them removed which wasn’t a problem. They explained that that things are on a sensor so my guess is it relates to the cleaning crew checking on things when they cleaned the room. We never touch the mini bar we actually never even look for it. Truly no complaints here and we would definitely head back next year (we can’t wait to see this water park).

    Service

    Reviewed by Zirkle5588() on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Told a worker there Dinero Shabazz it was my wife birthday and he told us to wait for him that he had a present. Came back with a goodie bag for her. He also sang happy birthday to her. Very generous and an excellent experience for my wife.

    Property is Nice...Everything else is over priced!!

    Reviewed by empressemerald(Fairfield, Connecticut) on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice property...but the food at most places was ridiculously overpriced for so-so quality. It's one of the nicer properties on the island so if you go, bring your snacks, etc. Or plan to spend hundreds a day on food. One exception was the Pizza lab. Excellent service. Demetrius the bar tender is a true mixologist!! I would go back just for the cocktails. The rest of the staff are friendly and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Very friendly resort

    Reviewed by Eeteecee(Dubuque, Iowa) on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Best part of the resort was the friendliness and helpfulness of the staff. The food and drinks were on the expensive side. $15 minimum in the casino. Physical condition of the resort was excellent. Played the Royal Blue Golf course which was spectacular! Well manicured and well kept. GPS in the carts were accurate. Golf pro and the assistant pro were very friendly and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Over priced, poor quality and Bad Services

    Reviewed by psalm1232020() on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is overpriced, poor services and poor quality of food. The casino services is horrible and this hotel just takes your money like it’s water. I can’t believe it. I don’t see it lasting long because of the prices Being over inflated and the services being poor.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1