Hotel Mousai

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1114 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The property and amenities are amazing. The staff is world class

    Reviewed by C1864OJbenjaminh() on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our thirds time to Hotel Mousai and it has become the only place we stay in Mexico. We love the corner suites and the amazing options we have to either enjoy being social on the rooftop with an incredible cocktail, or having a quite afternoon on our private balcony. The restaurants are top notch and are always updating their menus. We are always surprised by how each one its able to innovate and bring new flavors to the table, while still staying true to the heritage of their individual restaurants. With all that said, Hotel Mousai would not be as special as it is without the people that make it what it is. We are only half way through our current trip, but there are so many people we want to mention and thank for their service. Ricardo (with the front desk staff): You been the one to welcome up on the last two of our trips to Mousai and you make it feel like we are coming home when we drive up. Thank you for always making us feel so welcome, whether it is when we first arrive, or each time we pass through the lobby. Jennifer (Concierge): Our last trip was almost two years ago and you remembered who we were and where we were from. Thank you for always making sure we are taken care of and have everything we could desire. Jeni (hostess at the terrace and rooftop): you are so welcoming and cheerful in the morning at the terrace. Thank you for setting a joyful tone to our day. Mateo (at the terrace): What can we say about you Mateo, other that you have made our stays at Mousai a joy time and time again. You make breakfast at the terrace the highlight of our day. The food is great, but your personality and the way you invite us into such a full experience is the best part. You are honestly someone we talk about all year when we thin back on our times a Mousai. Irving and Jose (at Hiroshi): You two have been so good to us. It was so good to be served by you on Tuesday night and then again on Friday. Thank you for inviting us into a totally different sushi experience that we have every had. Usually we just stick to what we know and like, but you gave us an opportunity to let the chefs surprise us with what they wanted to make. It was the best sushi we have ever had! Frida and

    Individual ratings:

    Service

    Service-5

    Cristian and Jose were outstanding!

    Reviewed by Barrewithsarah(Cedar Rapids, Iowa) on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can’t stop taking pictures of (and eating) the FOOD!!! My husband isn’t a big sushi fan but took one for the team and brought me here for dinner. Both gentlemen went out of their way to ensure he/we understood the menu and went out of their way to make our night incredible. Highly recommend!!!

    Excellent dinner

    Reviewed by Viktor422() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have not had a bad meal since arriving at the hotel mousai. The service at the hotel and especially the sushi restaurant Hiroshi is superb. Abraham and Jose provided phenomenal service. Very attentive but not too much. I dislike it when the waiter is pushy and tries to take the plate as soon as I put the fork down. I was by myself and really appreciated how the waiter asked if I would want half portions so I could try more of the rolls. It was an excellent amount of food and the fish was very fresh. The cocktails are strong. I loved the sewers cucumber salad too. I am staying at the hotel for a few days and will definitely come back to the restaurant again.

    Amazing!!!

    Reviewed by 322shawnal() on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Abraham and Jose gave us the most amazing service. They were so kind and thoughtful. Made our experience and honeymoon feel special. The food and drinks were the best. Literally everything we ordered was delicious.

    Wonderful Dinner

    Reviewed by LoriD1292() on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice atmosphere. Abraham Jose was my waiter he did an exceptional job. I would suggest sitting out on the patio over looking the ocean. The food was delicious! Good variety on the menu. Nice selection of beverages to pick from. Overall 5 star rating.