TripAdvisor Traveler Rating

Hotel Mousai is a gem! Even though we often feel we should try a new experience at another resort in Puerto Vallarta, we keep returning back to Hotel Mousai. On this visit, Diego our Butler provided top-notch service the minute we checked-in. Although we had made our dinner reservations prior to arriving, we realized we desired to change the time because our flight had been delayed by a couple hours. We wanted to hit the rooftop infinity pool before dinner. Restaurants like Hiroshi can be impossible to change reservations because of its demand. Diego accommodated our dinner schedule, and assured us to leave our worries behind. Throughout our stay he also made sure our refrigerator was stocked with our favorite beverages. Thank you Diego for making our stay a very pleasant experience! We also enjoyed our salsa lesson with Ronni! We have taken salsa lessons before, but Ronni had a unique teaching approach which will improve our appearance on the dance floor. We look forward to returning back to Hotel Mousai!

The resort is beautiful, the views and the service are top notch. We ate at Hiroshi and had Diego Silva, Miguel aley, and Alejandra and they made our sunset dinner a whole experience. 10 out of 10! Look forward to coming back for another great trip!

My wife and I spent our 25th wedding anniversary here. We were unsure what to expect but were universally impressed with the resort. The staff was always extremely friendly, courteous, and helpful. The rooms are beautiful (we stayed in an "Ultra Corner Suite South" room) and very large with two seating areas and wrap around deck with hot tub. For such a large place, the food is of the highest quality and offers a wide variety including room service breakfast to rooftop lunch to elegant dinner. We opted for the all-inclusive option and it did not disappoint. The service was always generous and speedy whether it be for food or drinks, no matter where you are in the resort. They take care of every aspect of your comfort and do it warmly. We will return soon.

We stayed at Hotel Mousai for 9 luxurious days and did the all inclusive package. It was worth every penny because everything was exceptional! The service, amenities, room, views, food and drinks at ALL the restaurants were SUPERB! Also, having an adults only section at the rooftop was a great option to have. A special thank you to Lilith for being so warm, professional and kind to us during our stay and making my birthday extra special. Ivan, Omar and Greta were all very personable and lovely to interact with every time we saw them. All the staff were wonderful to be honest. Something to note about the beach: I highly recommend you wear water shoes at all times swimming at the beach because I cut my foot on a rock swimming in the allocated part of the beach. Not even five mins later, another patron cut his foot in the same area. Javier was very prompt and kind attending to my injury, thank you. Things happen and it didn’t damper my trip or experience but I definitely think signs need to be added to make people aware. I noticed on g00gl reviews people were complaining about locals using the beach on weekends, and they should be ashamed. The entitlement of some visitors complaining about folks enjoying the beach in their own home country truly baffles me. Locals are entitled to use the beach with their families. It actually made me very happy to see them spending quality time with their families and friends. People need to get off their high horse and be respectful to locals when visiting other countries. Overall, I highly recommend this luxurious hotel and would visit again. We stayed in the South tower and loved everything about it. Getting the ultra suite rooms which offers a concierge, turn down service, hot-tub and a hammock on our balcony was worth it!! Thanks again Hotel Mousai for making this bday trip a memorable one.

We just returned from a an amazing trip to Hotel Mousai in Puerto Vallarta, Mexico. The Hotel Mousai far exceeded our expectations!!! We knew the moment we arrived, we were going to be in for great extravagance and pampering! The views of Banderas Bay were so stunning and mesmerizing! We made reservations for dinner in advance of our trip and dined at NOI Ristorante Italiano, DAO Contemporary Chinese Cuisine, Hiroshi Japanese Cuisine, and Bacados Steak House and Grill. We enjoyed wonderful breakfasts at The Terrace and Bocados and we enjoyed exquisite lunches at the North Tower Rooftop Infinity Pool. The staff in every area of the entire resort was warm, welcoming, courteous and enthusiastic! The food absolutely amazing and delightful. We will definitely be returning!!! Our trip couldn’t have been better!!!