Sanctuary Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6056 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    My happy place !

    Reviewed by Carmela V() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is amazing from the second you arrive to when it’s time to go . You will not be disappointed! Just book it and experience the beauty of the resort the great food and drinks and the great service. Shout out to Gregory , Fido, Maria from the coffee shop , wanderer and Eric . See you all soon.

    Best week of my life

    Reviewed by CassandraLynn88() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have absolutely no complaints about this place (other than I'm still not there)! The rooms, staff, food, pools, bars, and entertainment were out of this world. I started a list while there of some of my absolute favorite people which include: Johan, Chocolatte, Fido, Moises, Wilkin, Gilbert, Angel, Jazmin, David, Javier, Eudy, Wander, Jerry, Omega, Genesis, Lorena, Gorge, Jacoba, Luis, and Caesar. The last night there an artist by the name of Mr Nobody blew my mind with his talent. Trios los Romanticos Cap Cana always brought a smile to everyone's face with their beautifully fun music. And who can forget habachi night at Wok! This place is one that everyone needs to experience. I'm already planning my next adventure

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    A Wonderful anniversary vacation!

    Reviewed by Timothy E(Elizabethtown, Pennsylvania) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to the Dominican Republic and we could not have chosen a better resort to stay in! The surroundings were absolutely beautiful and the entire resort was very clean and well maintained. Our room was in the Castle and faced the water. We had a beautiful view and the room itself was very large and comfortable. One of the very best parts of this vacation was the staff. We have nothing but the highest compliments to give to all of the staff who made our stay very enjoyable and unforgettable. Everyone was very friendly and would stop to talk with us throughout the day. It was truly evident that all of the staff enjoyed working with each other and one staff member said that he enjoyed working at this resort because the company took good care of their employees. We would like to acknowledge our wonderful butler, Emilio, who coordinated all of our reservations and activities as well as checking in on us daily. Although there are too many staff members to mention specifically, we would like to thank some of the wonderful hostesses, restaurant personnel, activity coordinators, and fitness trainers who helped make this a special vacation: Fido, Chocolate, Presidente, Wilkins, Ray, Benjamin, Alexander, Johnny, Valentine, Johan, Jenae, and Belivar. Additionally, we were able to participate in some of the fitness classes and water aerobics led by Cayla and Sexy Monkey. Cayla was our guest instructor and did an awesome job with the water aerobics and personally assisted me with exercises in the gym. She was energetic, motivating and able to adapt her program to meet the needs of everyone in the classes. When Cayla was not there, Sexy Monkey continued with individual training sessions. The food was very good and we enjoyed the variety, especially when they offered a selection of different ethnic foods in one area. Overall, we were extremely pleased with this resort and would highly recommend it to everyone.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Vacation

    Reviewed by hawleyk2014(Olathe, Kansas) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I travel a lot in the Caribbean and have spent time at all inclusive. This by far was the most beautiful and enjoyable one we have visited. The staff are gracious and can’t do enough for all of their patrons. We met so many people that go out of their way to make you feel like family and ensure you receive anything you want! Thank you Ray, Wilken, Chocolate, Presidente, Fido, Carlos, Moses and Angel for a visit we will always remember!! We will be back!

    Absolute MUST stay! We had the BEST time at the stunning resort!

    Reviewed by GioGioPer(New York City, New York) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I don't have enough positive and wonderful things to say about this ADULTS only resort!! From the second we arrived until we left we had the best customer service experience from a very professional, friendly and attentive staff. The entire resort was magnificently well curated with beautiful furniture and decorations and everything was very elegant and high end. We received two glasses of champagne upon arrival and then Karen at check in was so helpful and offered us an amazing deal for an upgrade to the honeymoon suite. This room came with a private butler, Eric, who couldn't have been more friendly and helpful throughout our stay - helping with reservations, activities and always checking in on us to make sure everything was going well. Melary was our point of contact prior to arrival and she went out of her way to find us at the pool after we arrived in order to welcome us and offer her assistance in anyway possible. The room (situated in the Castle which was very serene and only a couple minutes walk from the main section of the resort and main building where check in and concierge are located) was gorgeous with its own private terrace and pool. this is also where the gym and spa are located (spa is a MUST - one of the most beautiful ones I have ever set foot in with really amazing services and a whole hydrotherapy circuit area). The food at all the restaurants was really good, including the breakfast buffet every morning with a ton of selections (I'm pescatarian so it was great to see every meal having a lot of options for me). There is also the Sanctuary Town which is basically a little square piazza area that they set up for certain types of food nights and shops all around and live music and entertainment and shows. There is a great cigar shop for anyone looking to smoke a good cuban ;-) and cute little stores with clothes and beachwear, tourist gifts, travel necessities etc There were tons of activities to do everyday for anyone who wants to take a break from drinking at the swim up bar or lounging at the beach (volleyball, ping pong, dance classes, water aerobics, etc) and the activity coordinators Fido and Chocolate (real name Miguel-Angel) were so fun and social and really made a huge effort to make sure you're having the best time! There is also a casino about a 15 minute drive away (on the same road basically and very safe) that the hotel will also arrange free transportation to and from. Every morning they print a daily itinerary of what is going on that day and at what time and location, what is the nightly entertainment and the daily drink special etc so you always know what's happening and can partake in whatever you want. We are actually already planning to return in January because we were desperate to stay longer! It is absolutely one of the best resorts I have ever stayed in and would recommend this over anywhere else in Punta Cana!! See you guys soon!! x

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5