Zoëtry Agua Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5328 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Honeymoon stay at a wonderful resort

    Reviewed by atroya12() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were coming from staying one week at stressful New York and chose Zoetry as a place to relax for one week before going back to the real world in Europe. We could have not chose a better place. Wonderful food at the gourmet restaurants, wonderful drinks from the bar and what was better wonderful 24h service from our concierge Ramon who was extremely caring with us. We would also like to stress the amazing service from waiters like Felix or Juan who were highly professional and kind at the same time. We would come back if we had the oportunity. Elegimos Zoetry como el ultimo destino de nuestra luna de miel para relajarnos despues de New York. Zoetry fue un lugar espectacular en el que conseguimos lo que buscabamos, una comida y bebida de alta calidad y un servicio excepcional de nuestro mayordomo Ramon que estuvo muy atento 24h a todo lo que necesitabamos y de todo el equipo en especial Felix y Juan que fueron extremadamente profesionales y amables. Ramon fue tan atento que tuvimos la oportunidar de comer un sancocho dominicano en el restaurante! Buenisimo.

    Peace

    Reviewed by dyf2013(Washington DC, District of Columbia) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a hard review for me to write because I have mixed feelings. Would I return? Yes but I would have to send stipulations to the hotel before check-in. This is probably my 5th stay at an AmResorts property but my 1st at Zoetry. The concept for this hotel is what attracted me and as a solo female traveler I decided to book. The grounds are absolutely beautiful and I love the aesthetic they are going for but there were absolutely too many bugs, pack strong bug spray. I had a 2nd floor ocean view junior suite with the cane thatched room. I woke up in the middle of the night to find ants in the bed. The front desk immediately sent housekeeping and they replaced all of the bedding but unfortunately woke the next morning to find the ants back. They explained that the ants probably came in after it rained. Okay cool, they moved me to a 1st floor ocean front suite with a standard drywall ceiling. Only for the room to have these really tiny almost translucent bugs crawling over the desk and night stands. Quite sure they were other places but since this furniture was black they were more visible. It was my last night and I didn't feel like switching rooms again, so I sucked it up. Needless to say, I sprayed myself in bug spray before going to bed and made the best of it. The food was decent but breakfast was my least favorite. Other AmResort properties have decent breakfast buffets, including Dreams that's 10 min down the road. If it isn't broke why fix it. My last "con" would be the lack of evening property lighting. I don't even know if I would've noticed if I wasn't traveling alone, but I often used my cellphone flashlight to walk the paths. Did I feel unsafe, not at all, was I hyper aware of my surroundings, absolutely. Okay what I absolutely loved. The serenity this property embodies. If you're looking to unwind, this is where you need to be. They don't want you to lift a finger. The staff are AMAZING! Thank you Will for all of your handwork. The restaurant team were attentive and super accommodating. Doris and Nairobi made my spa experiences fantastic. I had reflexology on the beach and a chocolate body scrub before enjoying the spa amenities for hours one afternoon/evening. I returned for my facial and deep tissue massage and was lulled to sleep. I frequent the spa and NO ONE has ever put me to sleep. I truly enjoyed my sunset horseback ride on the beach and the beach view was perfect. I cannot think of a better place for me to shake off the stress that 2019 threw my way. All in all, would I recommend this property, absolutely. I think it was just a fluke that I had the issues I did and the staff snapped into action to resolve everything. I would just return and request a 1st floor junior suite with swim out and ask that my room be sprayed upon arrival.

    Peaceful and beautiful

    Reviewed by Chris H(Dallas, United States) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Zoetry Aqua has meticulously maintained beautiful grounds, great concierge services, quality food, and a nice stretch of clean private beach. Great place for a peaceful vacation. Excursions are a distance, but all good at the resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    A perfect slice of paradise!

    Reviewed by kristinmiller0724(Sycamore, Illinois) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at the Zoetry can be summed up in one word: Amazing. From the food/drinks to the staff to the location, to the view from our room; we give Zoetry the highest marks. Thank you for making our 15th Anniversary Trip a fantastic experience.

    Quiet relaxation -- amazing staff, beaches and food

    Reviewed by C W() on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful week at Zoetry Agua in October 2019. The resort is quiet, relaxing and the staff are impeccably trained. We stayed in a swim-up Junior suite on the southern side of the resort, which was very quiet. We loved the fact that our room, and adjoining pool were very private. The resort staff were incredible, especially Paloma, hostess extraordinaire and Francisco, our very capable concierge. We have been to Zoetry Paraiso de la Bonita several times, which we love, but this was our fist time at Zoetry Agua -- the waterfront and beach were beautiful, tropical, and clean. Swimming in the ocean right off the resort is unparalleled. We'll be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5