TripAdvisor Traveler Rating

AMAZING. everything is amazing: food, variety of drinks and food, timing, sea, accommodation, cleanliness, staff is friendly and welcoming The site is The best so far we visited Everyone welcomes you, smiles and asks how to make your vacation better. And not only ask also deliver immediately! In the middle of the week I started to crave dark chocolate ( there were plenty of fancy tasty desserts but I wanted a crunchy chocolate bar). During lunch Tge rounding chief asked “Is everything ok?” we stated how amazing is all the good variety and taste and I joked that I craved the chocolate:) he went to the kitchen and grabbed me some! Same everywhere: just ask We will come back!

First, the resort is absolutely beautiful. Staff could be friendlier, but it is what it is. We tip well, aren’t demanding, and are generally polite. I have never experienced such indifference from customer service staff anywhere. I’ve also never experienced such a low bar for “prestige” service. Unable to make dinner reservations, and unable to eat in any a la cartes without a substantial wait time. Premium liquor not included at lobby bar, and when asked the price to order it told “you can’t afford it”. I’m sorry, what? But the kicker is the AirPods that disappeared from our room, and despite clearly showing their location and movement via “find my iPhone”, the hotel denies that they were there as shown. (We checked out, got into a cab, and immediately realized that they had been left in the room, which we confirmed using the app. Find my iPhone alerted when the case was opened and STILL sends updated locations. But the hotel wouldn’t do anything.) Unfortunate that we can’t trust a name like Iberostar to deliver the service they’re known for, and to behave honestly.

First day - check in Check-in was quick and the layout/restaurant locations were explained by the staff. They also gave us a map with helpful hand written notes on which was a big help. They issue wrist bands that act as room keys. Kids can have one also if needed. Foyer Foyer is large/clean with flavoured water to help yourself to if you're just lazing on the comfy seating. We spent a few evenings here playing Uno and patience with our kids. There's also a bar in the foyer which serves lots of options. Many branded spirits are available so you should find something you like without any issues. Restaurants We mostly used the buffet restaurants which had a great choice for breakfast (recommend the made to order omelettes) lunch & dinner. There's always lots of salad choices and hot choices are rotated regularly with lots of options. Hotdogs & burgers are a daily option if your kids are picky. There's always fresh bread and a variety of exotic fruit available. The pudding choices are plentiful and I was impressed with the choices provided. We also ate in the Italian restaurant (no booking required) which was very tasty. Service took a while though! The starters/puddings are buffet style (lots of choice) with mains ordered from a menu. The only restaurant that requires a reservation is the Japanese (Bonsai). It's recommended that you get to your choice of restaurant 10-15 mins before opening as queues form quickly and there's limited space. A tip would be to bring some Tupperware's with you to the hotel. You can then put some fresh fruit or pastries away for later when laying by the pool or beach. Pool scene We loved the pool as did our kids. There's regular entertainment such as pool volleyball and various other games if that's your thing. Winners T-shirts are handed out for those that are victorious! There's two pool bars (open from 10am) that serve beer & numerous cocktails and a snack bar (open from 11am) that serves fruit, burgers, hotdogs, chips and nachos. There's also a buffet restaurant that is handy if you don't want to walk to any of the main restaurants. This restaurant initially opens from 9am for coffee/pastries then later for lunch. I recommend a nice cooling frappe to start your day! There's also a mini shop that sells a few essentials such as sun cream, snacks and swimming paraphernalia. One bit of advice would be to pack more sun cream than you think you need. We ran out 4 days short of our departure and the shop by the pool was charging between £24 & £37 for cream. We ended up walking to the Playacar Center where we found a pharmacy that was selling the same cream for £14. Still expensive but a hell of a lot cheaper than buying by the pool. Top Tips - To the side of one of the beach bars, there's two beer taps you can use to help yourself to beer. This is often much quicker than queuing! The taps are to the right of the water machine. Also, bring a thermos cup with you. A lot of people were getting these filled up by the bar staff which makes the drink stay cooler for longer and you also get more than in the standard plastic cup this way. Rooms Our room was 1641 and was fine for our use. Two double (not as big as UK double) beds, coffee machine (no milk was provided), fridge and a large TV were in the room. We also had a safe as expected and close access to filtered water from a machine just outside our room. You can't drink the tap water so ensure you bring some refillable plastic bottles for drinking by the pool/beach or at night. There are two big glass bottles that are provided for refilling and fit in the fridge laid down side by side. The fridge is also stocked with soft drinks & beer which are replenished daily by the cleaners. On the balcony, there was a small pull out dryer we used to hang wet clothes but we also brought a length of paracord & pegs to give us extra drying space. Everything dries easily overnight. Negatives - Our room was near the border of the hotel boundaries and there was some kind of large generator that was loud outside our room which would have made it unpleasant to sit on the balcony. It's worth noting that the noise couldn't be heard once the balcony door was closed. The storage in our room was also a little bit lacking with only the wardrobe and a cupboard under the desk available for putting away clothes. Our two big cases fit at the top of the wardrobe and the smaller case stood up nicely under the desk. We soon found our groove and made it work for us with no major issues. We could hear the entertainment from our room at night so if you're a light sleeper, it might be a good idea to try and request a room away from the theatre. The entertainment started quite late so we didn't get a chance to take our two young children unfortunately. Grounds The grounds house a lot of wildlife. Amongst other animals, peacocks can be regularly seen. There's a central 'rainforest' where a lot of other animals can also be spotted. If you're lucky you'll find a peacock sat on your balcony which you don't experience everyday. You can walk the winding paths that take you through the 'rainforest' or there's paths either side for a more direct route to the pool or beach. Beach The beach is made up of lovely soft white sand and a warm turquoise sea. Yes, there's sea weed but the staff do a good job of using a tractor/trailer that gather up the worst of it. Weirdly, the first two days we had there was no sign of seaweed so really think it's a case of luck. The beach is close to the two pool bars & the snack bar so everything is in close proximity. There's a lot of sun beds but you'll need to get there early (0630-0700) to stand and chance of getting one. There's a no reservation policy for pool/beach sun beds but everyone does so you'll need to accept this and join in if you want a bed. Staff do try to do their best and remove towels that have been on beds over 1.5hrs but there's only one guy doing it. We had to speak to him a couple of times and ask him to move towels on sunbeds as they'd been reserved over 2hrs and no one had used them. He was happy to move them for us and a note is added to belongings so you know why towels have been removed. I heard there's a $40 charge per towel if they're taken/lost but can't confirm. Other points of note There's 2 pool tables located at the back of the theatre. The pool balls/cues can be obtained from the Quetzal hotel lobby situated across from the Tucan lobby. The Plaza Playacar (10 min walk) is full of souvenirs and the shop owners are open to a bit of bartering but found that they didn't want to come down in price too much and most items are still over priced. Believe it or not, there's a tattoo shop next to the pool! People were actually getting tattoos done but I can't comment on standard or price unfortunately. WiFi WiFi is free and the connectivity stretched all the way to the beach. We never had issues with this dropping out and were always able to connect when we needed to. If you're looking for a reliable taxi to pick you up from the airport and drop you back, Cancun Private Transfers (cancunprivatetransfers.com) were absolutely fantastic. You can keep in contact with them via WhatsApp should you need to change any details once you've booked and the cars provided were clean and air conditioned. They keep an eye on your flight when arriving so wont just leave if you don't arrive on time like some companies I read about. I did my research before booking with this company and I didn't regret my decision. Cancun Airport When we left, we found Cancun Airport extremely expensive. We initially sat down at one burger restaurant and worked out it would have been approx £100 for a family of four WITHOUT drinks. We ended up eating at Starbucks and paid £7.50 for a cheese toastie which was fine and a good way to get rid of the last remaining Peso's. Final Comment My family had a fantastic time at this resort and would definitely come again. Staff are friendly, the food is plentiful, the drinks are varied and the grounds are beautiful. There's something for everyone and I would highly recommend it to anyone looking to take a break in Mexico!

My wife and I stayed at the Iberostar Tucan April 3-11. This was our 11th stay at an Iberostar. We have spent the last 30 years going to various all-inclusives in Mexico and the Dominican Republic. The Tucan is a beautiful property and well cared for. We had booked the Tucan, but we Actually stayed in the Quetzal. It was very nice. The beach was beautiful , very little seaweed. The food was very good, only issue was the Smokehouse Restaurant . Not so good. I would say they should turn that into a steakhouse. This is the first all-inclusive I have been to that did not have a steakhouse. The pool is big and very nice, little deep in the middle. The staff is wonderful . I want to mention some of these amazing people. Israel and Jose at the swim--up bar. These guys are awesome. So fun and attentive. Alondra, Luis,Israel,Arleta Andy,Frida, and Alycia on the animation team ,energy and kindness. Mirian is a waitress at the resort and she is so very nice . Took great care of us . To all my amigo and amiga.....Que Pasa Calabasa ! Lol.....Cony and Alfredo at the reception area .... Thank you for all your help and kindness. Overall I would say you will enjoy this resort. I did wonder why they did not stock my fridge with beer unless I called.

Perfect holiday in every way! The hotel adjoins the quetzal hotel and you share all amenities. This hotel is spotless. Super clean, staff tirelessly work to a high standard. We had an amazing time - we travelled with my disabled mother, special thanks to Omar who noted we were trying to find a shaded seat for her and he immediately provided us with shaded sun loungers which he ensured was reserved for the remainder of our trip. Outstanding service and we were so appreciative. The food was of a very high standard - we ate buffet for lunch and breakfast and al la carte for dinner. Lots of variety on both. Always different pasta and pizza options as well as 2 fresh fish options, chicken, steak, salad etc. cakes, always fresh fruit. The a la carte are a turn up and queue apart from the Japanese restaurant which you need to reserve. My favourites were Mediterranean and Japanese. Japanese is like a show, my 4 year old son was very proud he caught the rice ball they threw at him in his mouth first go. Room was very clean, slightly dated but didn’t bother me. Air con was good. Big room. Didn’t spend time on the balcony but looked nice. Liked the stocked fridge in the room. Lots of wildlife - we saw monkeys, coatis, agouti (not heard of them before) peacocks and flamingos. The hotel is located in playacar which is an area which is in a tourist enclosure. There appears to be security gates to access and if and proof of reservation is needed to gain entry. It felt very safe. We went to playa del carmen by taxi ($10) it was ok. Need to haggle for everything including the taxi ride back. I guess that’s just the Mexican way. Will definitely recommend and come back.