Pueblo Bonito Pacifica Golf & Spa Resort

Service and food was excellent. High end food, cooked to perfection at Restaurant peninsula and sempre. The staff were incredibly attentive, kind and nice. Some people that stood out: Florida Carlos Antonio Kassandra Lazarus 10/10 would come back.

My mom and I had a wonderful time at Pueblo Bonito Pacifica! Their handling of the pandemic made us feel safe- staff and guests wore masks and provided sanitizing stations throughout the property. The resort also had a sanitizing machine that everyone had to enter when coming back to the resort. We had a cabana everyday- thank goodness we had Rodrigo everyday!!!! He was the absolute best! Friendly, attentive, and accommodating—- literally an angel! Cannot wait to go back!

My wife and recently returned from a 19 day stay at Pacifica. This was  by far the most unpleasant  experience we ever had after many years of coming to this property. Upon arrival we had to deal with the most insulting, rude front desk supervisor "Mayte"  I ever encountered. This is the same way Mayte  behaved on our previous 2 visits we didn't gave her a review nor report her to upper management because we understand that sometimes people have personal issues and last March 2020 when Covid19 hit we looked the other way.  However we as guests didn't give her a pass to insult us. We did not get the type of room that we always had gotten, plus we were told this room was very quiet but it had constant 24/7 hour noise.  The next 11/12 days were good and we received great treatment from everyone.  Chefs Aldo and Adalid, F/B manager Juan Manuel and all the  staff at the pool, Karla, Alan and Gilberto, and all the staff at Siempre, La Frida (manager Miguel and Fabiola) Sushi chef David at Pescado and steakhouse Quivira  staff (super mixologist Eufemio, Manager Ramon, Felix  also at Tezuna Japanese restaurant at Sunset   Hector and staff all were  excellent. All  of this came  crashing to an end at beginning of the  last week. Although I always book and pay for everything many months in advance, we were told that the last week of all inclusive was not paid for  despite my confirmation contrary to this statement. This could have been picked up and fixed at check in if the reservation supervisor Mayte had not been so rude, and had just done her job instead of talking and texting while she was checking our reservation. This situation was rapidly passed on to the General Manager Ernesto who stated "not to worry enjoy your vacation" and  he would take care of the problem.  Ernesto delegated this issue to Miguel "client supervisor" who was COMPLETELY unable to comprehend  and resolve this issue, besides this pathetic effort, the GM didnt follow up and we left the hotel with NO resolution to this  unbearably, annoying issue. On the day we decided to figure out the nature of the problem and it appears to have come either from a computer malfunction or error.  It took us 20 minutes to figure out the issue. Stanley Cohen MD/Carmen Cohen            

We celebrated my 30th birthday at Pueblo Bonito Pacifico and had the best time!! Hugo and the pool volleyball were a highlight. He was a great referee and we loved the midday volleyball games. Can’t recommend this enough!

Hugo was such a fun host! We played three games and he kept the party going! We had a blast! Also, get the nachos and hot dogs! What a fun day in Cabo celebrating my sister’s 30th birthday! So sad to go home tomorrow.