Grand Palladium White Sand Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Riviera Maya
    5. Grand Palladium White Sand Resort & Spa
    6. Grand Palladium White Sand Resort & Spa review

    What to expect (based on 4560 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Incredible service by Travel Club. They go beyond.

    Reviewed by Vicyoria25(Houston) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Since our checkin at Travel Club. Everything was smooth and easy. Even got free goodies for my boys. They would help us with towels when we were about to leave for an excursion. Viridiana got us a last minute table at our favorite restaurant. The beach club for members is amazing and great service. Cant wait to go back!!

    Good Value

    Reviewed by Annplanet(Yorktown Heights, New York) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very relaxing vacation! Some limitations in food variety and availability due to covid, but good overall. Not as many restaurants available as I thought. Snack bars etc. only one available. Staff was very friendly and accommodating, and everything was very clean and covid friendly.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-5

    Excellent stay

    Reviewed by TeresaBnp2014(Osage Beach, Missouri) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled with 4 generations of family. Even with all of the challenges Covid has brought, we enjoyed this stay so much!!! We travel exclusively to Palladium resorts. Earnesto the Besto at the travel club was wonderful as usual. Looking forward to our next stay.

    A review I would have wanted to read before booking

    Reviewed by Abigail E(Tacoma, Washington) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have gone back and forth on whether to write a review, but decided to do it because I wish I would have had this info prior to booking. My expectations were realistic for going on a trip during COVID-19, but the cons are outside of that. PROS: The resort is gorgeous! And huge! We loved that it felt so tropical. Even though it was a massive property, it was very manageable to walk, but they also have trolleys to take you around. The pools were large and beautiful, with seating inside the pools being a fav. Note: you must go up to a swim up bar or the beach bar to get drinks, they do not have servers taking drink orders like pre-COVID. We love the beach and that they had a roped off sections for swimming. We found an even more remote part of beach by walking north to almost the property line. It even had its own bar! The rooms were large and clean. The "mini bar" is water, soda, and beer that they restock daily. If sitting by a pool or the ocean with gorgeous scenery is the only priority for you, then this is a great resort option! Con: The restaurant and food situation. If food is a priority, skip this resort I wasn't going to review it, but by the end of our trip, our group was a little fed up and did not know how we could have done things differently. The breakfast options are two buffets and room service. We were fine with that, and it tended to be pretty good. For lunch, you had the buffet (good salad bar option) or the beach front bar. It was hit or miss with both. We did find a hidden gem at the Colonial pool. From 2-5 pm by the water park is a white tent that served authentic Mexican food, and it was our FAV! We didn't discover it until day 3 and wish we would have eaten there every day. Dinner is where things were underwhelming. At check in, they advise you to make reservations through the concierge or their app for the following day's a la carte restaurants. There was usually two option per night. We tried doing this every time there was a specific restaurant we wanted to go to, and it only worked out once in 6 nights. Three nights were got into a restaurant we didn't want to go to, and two nights we had to go to the buffet because they wouldn't let us in anywhere. We were bummed because we could not figure how others were able to get reservations when we were trying the same things. We were sick of the buffet by the end of the week. Ribs and More was terrible, the Mexican and Posiedon were okay, the Brazilian steakhouse was AMAZING!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    A great place to relax and enjoy the sun!

    Reviewed by shanemK932SM() on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Although this trip was during Covid and some things were shut down we had a great time. The food was really good and the staff was outstanding. We enjoyed hanging out with our buddy, Ernesto, who claims to be "the besto". Ernesto is a great bartender and an even better person who made us feel at home. We also enjoyed the sports bar and got great service from Imelda. We look forward to our next trip.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-4