Dreams Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 3166 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Family Covid Escape

    Reviewed by ccarper() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited for a week and loved every minute of it. They practiced very safe practices for covid, and the resort was only 20% capacity. The staff was exceptional, especially “Freddy” and the entertainment crew. The pools were clean and beaches were beautiful. We will be coming back!

    Amazing Resort and Wedding Destination

    Reviewed by rwlauer(St. Louis, United States) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where to begin? We recently returned from a weeklong stay at the resort for our wedding. We had 30 guests spread between the Dreams (family) and Secrets (adults only) neighboring resorts. We had a wonderful experience! The staff during the entire trip was great, service far exceeded expectations, and the food/drinks were better than any other resort we've been at. Also, as far as COVID protocols, we all felt completely safe. There is hand sanitizer everywhere, the staff all wear face covering, there is plenty of outdoor seating and more precaution with the food service/wait staff than any restaurant I've been to in the U.S. The beach was white sand and beautiful. For those with kids (my sister brought her 2 kids), the kid's club and water park at Dreams received "awesome" reviews. For anyone looking for a wedding destination, I cannot recommend the venue enough. Form the beginning, our wedding coordinator (Paola) was in constant communication prior to arriving to discuss location, wedding details, food, ect. She was extremely helpful in the planning stage given we hadn’t seen the venue. It only got better from there. Upon arrival, she walked us through everything and made sure all our questions were answered and concerns alleviated. The day of the wedding was seamless! The beach venue was private from other guests and in a perfect location. They guided guests to a 1 hour cocktail reception while my wife and I took pictures. Then the reception/dinner followed on the pool terrace. The MC/DJ was great as was the wait staff and food. We received nothing but positive feedback from our guests. Thank you, Paola! Additionally, the onsite photographer (Emmanuel) was amazing and the pictures turned out great! I know it probably sounds like I got paid to write this, and as someone who is usually skeptical of reviews like this, I can assure I received nothing in return for this review. Highly Recommended!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Best Wedding Destination Ever

    Reviewed by CoolAFrench() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I got married here July 2020 amid COVID. We were worried but decided to take the trip anyway. We are so glad we did! The resort was cleaner and safer than we could have ever imagined. The wedding was beautiful, everything was above and beyond my wildest dreams. Our wedding coordinator, Marcela Alarcon, was with me every step of the way and helped make things easier. I wasn't stressed for one second! All of the resort staff were extremely grateful, and the cleanliness was immaculate! We were waited on hand and foot by the pool, room service was top notch and we always felt safe. Find Gustavo by the pool and tell him to send Mercedes your way! They kept a drink in our hand and made sure we were always having fun! Whether it is for a vacation or an event you are planning, you are missing out if you do not stay here!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Hopefully this isnt normal

    Reviewed by matthaney() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Nice looking resort. food was sub par at best. broken elevators and automatic doors. although the wait staff was nice they were understaffed even with low occupancy so drinks could take a while unless in the swim up bar. they responded quickly to problems but there was just one after another. its hard to grasp due to the current situation of travel but I will likely try other family resorts next time. having the dolphin encounter on the resort was a big plus though. kids water park was nice but in the 6 full days there we only saw wait staff 2 days and food and drinks were kind of a hike so pack water bottles for kids.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-2

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Very welcoming

    Reviewed by Xxsniper69xx() on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    They make you feel at home and safe from this pandemic from the moment you enter, the entertainment staff was wonderful and very fun. Isaid and Fredy were definitely some of the best entertainment workers there, they ran most of the night shows and day games.