Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14542 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A great experience!

    Reviewed by 236ericz(Chicago, Illinois) on Jan 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My partner & I could not have been more happy with this property. The staff was amazing. Mario at check-in talked us through all we need to know. Carlos & Alexis at the Market knew our beverage order after just one visit. Cams leads activities & while they were socially distant, she did her best to motivate the guests. The property was very well maintained, mandated facial coverings indoors, plenty of hand sanitizer & wipes, employees always wore masks (even outside), & from what we could tell most guests complied. A number of guests, ourselves included, wore masks when encountering others outside or walking to/from the beach. The property was not super busy which was nice & made us feel even more safe. There was a variety of food options & we never felt bored with it. The establishments you make reservations for are legit. Take advantage of the limitless all-inclusive at the spa. We will be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Great location in Hotel Zone Cancun

    Reviewed by Gigi028(Washington DC, District of Columbia) on Jan 24, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First of all, we are grateful to have been able to vacation during these uncertain times, if you are longing to enjoy a beautiful beach in the Caribbean sun, then Cancun is your place. They are doing an excellent job at safety and sanitation, the only time I felt a little overwhelmed with the amount of people, was while going to the immigration point at the airport, but hotels are operating at 30% capacity (or so we were told) so a little spaced out at the hotel. The beach is amazing, the food was good for my taste but have had better in other all inclusive properties, nothing fancy, even at the steakhouse, but the service was great as expected in Mexico. The common areas are too dark, but I’m guessing is to keep the “Rock n’ Roll vibe, the suites need an update soon. We visited the Hard Rock in Punta Cana before and this one definitely didn’t live up to those expectations (size, decor, restaurants) I would say just make sure to grab a pool chair before 9:00am if you want to find a good one. They have entertainment to keep you busy, try different bars to find the bartender that makes your drinks the way you like them, there is definitely not consistency in that aspect. Overall a great vacation, we loved the view from our room and to walk around the beach, pool is not heated so a little on the cold side but is January so I can’t complain too much :) Tons of kids around the resort.

    Best customer service in cancun!

    Reviewed by asmithjpeg(Cincinnati, Ohio) on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you're looking for spectacular customer service look no further than hard Rock cancun. in previous weeks we'd stay at the Rio we still had a fabulous time but in no comparison was it to the exact detail in structure that they gave us at the hard Rock this past weekend. I had a great experience with Zeki he was our pool concierge for the week we were at the hard rock. After the first day he knew every detail of what we wanted and executed the acordingly. And it was also a pleasure to hear about his experience at the hardrock, as well as his background and family life. I can't recommend more highly the Hard Rock for someone looking at vacation for family / friends or a couple vacation like we had. Thanks Zeki and a special thanks to our butler Miguel, he had chairs waiting and was so attentive to our various needs. His name might be pronounced with a s (deli) I'm not sure but the drinks were perfect obviously.

    Entertainment team “Taby”

    Reviewed by Claudia_sbitany() on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Tabata from HardRock great person, good energy and great personality! Makes my trip that much more enjoyable. You can really tell the difference when she is not there. She really gets the people going and brings up the mood!!

    GREAT TRIP

    Reviewed by mariamH6057AA() on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    my family and I planned a trip to hard rock cancun and my words have to be that it was one of the best trips we have ever done. It was very accommodating and the service was expectacular. Bicho, Tacho, Klaudia, Majo and Chris were people who offered great service!