Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14119 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    100% Recommended it

    Reviewed by anitsirc1(Wembley, United Kingdom) on Feb 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very beautiful hotel and super friendly staff! I would 100% recommend it! The food was perfect (5 restaurants, I recommend more the Chinese one and the Italian)and every night the had a different show.

    lovely staff!

    Reviewed by mci-ninaaa() on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The rooms are really nice, the food is great, the resort itself is beautiful, however the reason why I always come back to the Hard Rock is for the staff. This was my third year here, and I’ve always had an amazing time with the staff. The entertainment staff is always amazing. Specifically; Mike, Gucxi, Rorro, Batman, and Leto really made my days really fun there. They give the guests of the hotel the best vibes. Other than entertainment staff, I got to see Karen, she’s the vibe manager, she’s lovely and super fun!! The people at Hard Rock really make your stay the best stay ever! Wouldn’t pick another resort!

    Thanks to Astorio

    Reviewed by xcelens() on Feb 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would like to thank the very kind and professional servise during the breakfest in Ciao restorant, in Hard rock hotel...Big thanks especially to Asterio, he was very helpful and nice. Thank you everybody Veselina “208”

    Brilliant time had my all

    Reviewed by sallyam1975(Chester, United Kingdom) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was really sceptical about going to this hotel, we booked last minute and I didn’t read any reviews. I have to say I was blown away by the hotel and staff. We received the most warm welcome on arrival and then went to our room. It was spotless and remained that way throughout our stay. The walls were a little thin though! The poolside bars were great for drinks and snacks too. We weren’t blown away by the buffet for breakfast and lunch but it was fine and fresh. The location of the hotel was perfect for us too, only a 15 minute walk to fantastic shops and restaurants and far enough away from the crazy end of town. We did visit one night and it was great fun, but we much preferred the end we stayed at. What we liked too was that it worked for everyone, from catering so well for the kids, to lively poolside entertainment to a more chilled vibe at the other end of the pool. Entertainment also finished outside at a reasonable hour, perfect when you are trying to get a young one to sleep. What I didn’t realise was that they had a kids club and what a fantastic club it is too. We literally couldn’t get our daughter out of there. It was like we were on a couples holiday! Great staff, great facilities. In fact the best one our daughter has been to on our worldwide travels. We ate at the Brazilian which was excellent, the wine was lovely too. The only thing that really disappointed us was the Zen Teppanyaki, it was disorganised chaos down there with over bookings. We saved this restaurant until the last night and we were turned away even with a reservation. They were severely understaffed down there and we had to leave with a very upset 5 year old wanting to have eaten there. If there was only one recommendation to the hotel it would be a coffee style shop, as we often felt like we needed something sweet in the afternoon and a decent latte. They did have an area with a coffee machine and a few biscuits but they weren’t that nice. Overall we loved it and are planning to return in the summer with our daughter again. It really has everything we are looking for in a hotel. We felt rested and relaxed as we left.

    took company for a retreat 12 total

    Reviewed by directpresidentsclub() on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hotel had a lot of fun vibe and activities and that is what we were looking for. service could have been better and food wasn't that great. I am a good at giving tips because I want good service. I found if you tip at the beginning and throughout you will get better service. If you dont do this good luck at getting service. Hotel is a little older and rooms were ok. making dinner reservations was a joke. I went day before and still could only get 9:30 p.m. for dinner. we had 12 people. If you have 2 it will be easier but make reservations the day before. room keys would never work had to keep going to front desk to get new keys.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-2

    Value

    Value-3