Doubletree Metropolitan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6730 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    It was Perfect!

    Reviewed by shariibodii(Dorado, Puerto Rico) on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was my boyfriend’s first time in NY and everything turned out perfect! We got an upgrade and we were on the 17th floor. Mariama was great at the Front desk. We loved our view. Although the first night they had an issue with the hot water, they did great in recovery, got us breakfast. The hot water was resolved quickly too. The area was also excellent.

    Excellent Service at the Grill

    Reviewed by NinaM123456() on Feb 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    JC is wonderful! I am a cancer patient at MSK. No matter how bad I feel, he makes every effort to make me feel better. He pulls out all the stops to try to cheer me up. He tells me I'm his favorite person and even though I know he says the same to everyone, it still makes me feel special and it is much appreciated. Don't ever let him go! He's a great person and I look forward to seeing him each visit.

    Good location, smelly rooms

    Reviewed by istanbullu2014(Istanbul, Turkey) on Feb 13, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    It is in a good location. There are nice coffee shops around. 10 min walk to Time Square. This is an ageing hotel needs to be redorated. The room was smelly and the bad was old which was making noice when you turn around on the bed. During the check out the staff was very slow and it took me almost 30 min to finish. I don't recommend it at all.

    Excellent Service at Breakfast Buffet

    Reviewed by Raoul1235() on Feb 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My fellow crew members and I received warm and friendly service this morning. Bolivar, JC and Richard made us feel at home. All other guests had left the room but we were allowed to stay longer and chat. Thank you.

    Pleasant hotel, well located and excellent service

    Reviewed by E3162RJchristinel() on Feb 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got back home and need to rate this hotel immediately. It would be a shame not to mention the great location, the comfortable beds, the nice breakfast and above all the very welcoming service of some of the staff. Bolivar took excellent care of our needs for breakfast every morning. I was amazed that he could even remember our names (some not so obvious). He remembered not only our names but also our food preferences and always served us with a smile and a friendly word! He made our breakfast time always a pleasant experience. And yes, he also made sure to give us a bottle of water each to take out on our day tours. Thank you again! One other member of staff needs to be mentioned as well (2/12 5pm) - I didn’t catch his name, the doorman helped us out immensely when we were stood up by the taxi service that was supposed to take us to the airport. He came to our rescue and provided a nice ride to the airport within minutes and all this even at a cheaper rate than what had been quoted for our initial transfer option... keep it up! I definitely recommend this hotel with its staff! You can’t go wrong here!