VH Gran Ventana Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6789 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Super staff, always clean, amazing food

    Reviewed by annesN8228WP() on Jun 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been to GV twice, can't wait to go back. So many great staff that I got to know well and are part of the reason I am wanting to return. Laura, whom I got to know in the entertainment group but has now been promoted to guest services has always been most personable, friendly, and helpful. Her helpfulness and easy smile made every day smooth and relaxing. Carlos at the door was the first face I met, greeting us with a cool drink and refreshing cloth. While we were there, he went out of his way to assist us in getting transport to see the local sites. Our airport transfers were seamless, thanks to his attention to detail. I have booked as soon as possible as the resort re-opens this fall.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Only love for this resort!

    Reviewed by anniebelle21(Madison, Wisconsin, United States) on Jun 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been to this resort a number times over the last nine years. I can tell you that I have nothing but love for it. While it's on the small and quaint side, the staff are what really make this place shine! From the moment that you are greeted by Carlos, the bellboy, with a smile that lights the world, to all of the rest of the staff including Elvin my favorite bartender with all of his mixology skills...Laura who makes my stay extra special every time I am there... there's nothing about this place not to like. I wish I could name every every person personally who makes my stay there amazing!

    Awesome stay!

    Reviewed by Dreamer760781() on Apr 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was the first time we visited Puerto Plata. From up from the plane, this island looks lush and so green. We felt that we were landing in Hawaii rather than a Caribbean island. We could not wait to start our beautiful trip. Our resort was about 20 minutes away from the international airport and a nice ride there. From the time that we arrived there, we were greeted by the friendly staff of Gran Ventana. As we arrived in the afternoon, the activities were in full gear. Lots of activities happening, laughing, dancing and good cheer in the pool area. It had an amazing vibe of hospitality and friendliness that we had not experienced at other resorts. The nightly shows were a lot of fun, especially the Michael Jackson show! Wow. It brought us back to our teenage years. Spectacular performances. There was another aqua show too done at night, which was very different that what we had seen before. The entertainment staff, including their gracious manager, Carlos did a fantastic job keeping everyone busy; even on those rainy days there. Never did we feel that they were tired or fatigued. Hats off to their team for keeping the spirits up for all the tourists there. One of our favourite activity was the yoga sessions which were held either on the stage (rainy days) or on the grass near the beach. Our yoga teacher (Sonia Sharma from NRG2GO) was a certified Yoga Alliance teacher, who was very knowledgeable about yoga and meditation. She had a calming voice that was perfect during the coronavirus time. She gave us many exercises and meditations to help us remain calm during a challenging time for many. Although, nobody was panicking here, it was still nice to know that the resort had this activity to help their clients. We also had a beautiful walk on the beach on full moon night. It was spectacular to experience this. The food was perfect for us, since it gave provided great variety for vegetarians and meat eaters. Delicious experience! One of the days, I had some issues with my internet, and the patient staff were very helpful. They would go out of their way to make sure that we were taken care of. With it’s lively ambiance and friendly atmosphere, we definitely want to go back again!! Ten out of ten for this resort!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful beach, great service, Delicious vegetarian buffet!

    Reviewed by Sonia S() on Apr 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in Gran Ventana for 7 days. It’s a very family friendly resort with beautiful pools, comfortable rooms, great buffets, perfect beach and lots of activities. The location of this resort was perfect! No weeds on our side of the beach. You can walk for hours on the beach, while listening to the waves. Our favourite activity was the yoga from Sonia, (from NRG2GO a fitness instructor) who gave good classes with relaxing music. The yoga class had people from different backgrounds and ages, and we loved getting together and joining in as a group. Also, as the coronavirus began while we were there, we felt that the yoga exercises and meditation were helping us remain calm. There were 2 classes every day (morning and evening) and the outside location near the beach was heavenly. During yoga time, we would hear the birds chirping and providing a beautiful ambiance for relaxation. Almost a spa-like experience! All the staff at the resort were touching and very warm. (especially Carlos, the entertainment manager). Our cleaning lady was super sweet. She would decorate our room with flowers every day, and towel patterns on our bed. These folks don’t make that much money, but they are so devoted to their work and excellence. We tipped her well as a way of appreciation for spreading their cheer and hard work. The food at the buffet was full of diversity and delicious. Being vegetarian, we were impressed with their amazing assortment of dishes (always!). The staff was always quick to respond to every need and the manager would walk around each meal time to make sure everyone was taken care of. During the virus scare, the resort was taking many precautions. They would mop sanitize the floors hundreds of times every day, especially with new tourists coming from around the world. You had to sanitize your hands before entering the buffet section (always). We were impressed with how professional the staff was in answering all our questions. They were always patient and understanding and provided excellent service. Overall, we give this resort 2 thumps up! We can’t wait to go back again.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Gran Ventana March 23rd 2020

    Reviewed by larry g(Milton, Canada) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had 28days of fantastic weather, service, swimming, shopping, food, service (the best of everything) yah a little rain for a few days, that was fine. Everyone did bingo in the theatre, walked around, walked the beaches, walked to the Mall and around thru all the neighbouring resorts. Didn't get to the golf course this year, the costs were too high based on what they offer. We wanted to mention the fantastic crew/employees at the Ventana, there folks went beyond beyond: Ybelka, Felix, Hipolito, Luis, Juan Carlos, Carlos(the boss), Rayson, Joan, Ana, Samual, Mini-me (Jovanny), Scarlet, Greiby, Rosa, Percilia, there were more for sure we'll get their names next year. This family of individuals will stay in our hearts. Management was great, handed out masks and strong feelings before we left at 930am on March 23rd. The resort was closing after we left for a few months. We love the bunch, hope that all stay safe and well, need them back next year on our return. Without them would not be the same. Cheers be safe and well, next time.......

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5