VH Gran Ventana Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

7297 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Average

melverous (Toronto, Canada) on Feb 04, 2023

During my recent stay at the VH Gran Ventana Hotel in Puerto Plata, Dominican Republic, I had a mixed experience. Although check-in was a bit slow and my room wasn't ready until 4:36 pm, the private check-in presentation was well-done. The pool, while small, was always crowded and I would have appreciated more power outlets in my room. The TV and satellite signals were weak and the Wi-Fi was not great. The hotel seemed to attract an older crowd, and while the staff tried to provide entertainment, it was not always successful. However, the cleaning staff and beverage staff were wonderful, and the bartenders at the private beach were especially helpful. The private beach was not as upscale as I expected, and vendors would often approach guests, which was a bit of a hassle. I found some of the front desk staff to be unprofessional and moody, which was in line with previous reviews I had read. I also found the hotel to be disorganized, and the special treatment for premium and royal guests was not worth it. Additionally, the snacks at the store were overpriced. The Ocean Grill and Octopus Grill were just okay, but the dessert cart at Sapora Di Mare was amazing. The manicures, tours, and massages offered by locals were a bit of a hassle. I appreciated that the hotel staff would call me if I left anything in the room.

TripAdvisor users rated this property 5 out of 5

Great Resort

angelaw19801975 (Orangeville, Canada) on Feb 03, 2023

My Wife and I went to this Resort. We had a great time. Here's some things about the Resort and I'm going to debunk other reviews. The Resort and on the smaller scale, but that makes it good to get to the buffet, beach and other areas. Get a room in the "Catalina" area if you want to be closer to the action. But because of this it might be louder at night. If you cant do stairs, 3 flights get a room on the lower level as per there is no elevators. The buffet was above average, but you have to consider they are making for hundreds of people. For Breakfast they make fresh omelets and eggs, dinner they have fresh pasta. The rest of the food wasn't bad, but not as fresh as its buffet food. As for the 2 a la Carte we went to, the Italian wasn't amazing, because the food was more buffet but they serve you. The ocean grill the food was fresher. The 3rd was seafood but we don't prefer seafood so we didn't attend. The rooms are average size. Personally I don't spend much time in the room, I don't know who would. Some people complained about the size. If you want bigger go to Vegas and pay for a Penthouse suite. The Pool and beach area were very nice. Drinks every where were very good . They don't water down anything. For those of you new to Vacations bring your own mugs/bubbas. The Staff there are constantly cleaning so if anyone says the pool is dirty or there's leaves everywhere they just feel or someone just brought it in the pool. The staff if up at 6am to clean up every thing they can. The Entertainment wasn't amazing but you have to realize its the same staff working there all day. They also make only a couple bucks an hour. If you want great Entertainment go to Vegas and tell em Ryan sent you. We tipped here and there nothing outrageous. Only if someone does something special for you do they expect a tip. We tipped certain staff we seen step out of there way. The Resort is 30 min from the Airport. We went on a Island Bonita Excursion. Great if you snorkel if you don't, don't bother. It was also 2.5 hrs ride to get there kind of a little long. The beach was clean, Staff clean the beach of debris every morning. Bring snorkel equipment especially if you have kids. We fed the fish Bananas and French Toast from the Buffet. Also bring an underwater Camera would be great. Only small issues we had. When it rained the floor for super slippery. But they moped in the mornings any wet areas. Second after they changed our sheets we had Ants in our bed. Really small Ants. We think its from the sand on our feet. We just squished them with our fingers and only a few were seen the next couple days. No they didn't bite. We also found it to be lots of (French) Canadians. Which was good I got to practice So for the Money this place is Amazing. I'll be going back in a couple years

TripAdvisor users rated this property 3 out of 5

Ups and downs

Karine A on Feb 02, 2023

Downside No snackbar opened all day like all the other resort... thats the worst one People on the beach are very annoying Bathroom towels are not changed every day and there is no body towels Couldn't borrow a bottle opener because the wine didn't come from the hotel House wine is very bad No discotheque (everything closes at 10pm) Clientele is too old (they should do better to attract more People in 30's or 40's) No music all day Not enough umbrella's They sell bottles of wine (30$ US and up) but stay at 30° all day .. so not drinkable Upside Staff is very Nice and professionnal (especially the buffet staff) Good recongnition towards the employee's Buffet is really good with alot of variaety The resort is Very clean and the beach as well Nice depanneur on the site if you forget something Nice cleaning People and very respectful Enough chairs for everybody Pool is clean but closes early. Aqua bar is really nice

TripAdvisor users rated this property 4 out of 5

GV Playa Dorada

Cats1953 (Haines City, Florida) on Feb 02, 2023

We had a great 3 week vacation at this resort on Playa Dorada in Puerto Plata DR. We enjoyed tge beach very much as it’s Golden sand, seedless and great for snorkelling from the beach. Bring your gear ! Worth it to explore the nearby shore reefs The main pool is large but the resort isn’t large, so walking the beach is best to get some exercise The beds are hard, AC extra loud and the buffet and 3 a la Carter’s rest is are good quality food and great service by all staff in every area of the resort. Animation staff are fun but the shows are disappointing if you expect good quality shows. A lot of smokers and French people dominated the resort, This makes it a little noisier than most we have been to before. We speak French so we faired well with communicating but many of the French do not or will not speak English , if you can’t ! you have been warned ! LOL All in all a true 4 star resort with very friendly accommodating staff and aging infrastructure. Clean well cared for grounds. Hasta La vista until we meet again.

TripAdvisor users rated this property 5 out of 5

Their Love is Contagious

Victoria N on Feb 01, 2023

We stayed at Gran Ventana Beach Resort for our first all-inclusive two week trip in November. We were extremely happy with our choice. The staff at Gran Ventana is truly what made this place exceptional! The resort itself is a nice size and you have everything you need at your fingertips. We will definitely return. Our room was bright, fresh and lovely. We had shelves in the closet, a large bright bathroom with a nice sized bathtub, a king bed, a little sitting area, and a good sized desk are and a good view of the ocean from our balcony. The food was excellent for all meals. There is a wide variety to chose from daily. We were able to book the restaurants often with our upgrade yet opted to eat at the buffet many evenings. I am vegetarian and felt very satisfied with everything. We enjoyed the pool, all of the activities and the beach each day. There are several activities organized by the amazing Entertainment staff during the day as well as the evenings for children and adults. All staff are always eager to serve you with the utmost of care and friendliness all day long. We really were treated royally. We were taken to town in the hotel vehicle, we had swans and birds created daily with our towels, chocolates on our pillows, hugs, a beautifully cleaned room every day, smiles and laughter each day with the amazing Entertainment Crew as well as Vintage Staff. We could not have asked for more and are so grateful to have met so many people who give so much to this resort and the people staying there each day. It was clearly evident so many people that work here are passionate about their work. As I mentioned it was the staff in all areas of this resort that made this trip extra special. And I wish I had written down each of their names. Yes I must mention a few people who made this trip exceptional for us. Thank you to Santa who we saw working in so many areas; she was always so helpful and always did the something extra special for us. Thank you to our housekeeping staff member Ana who made our room so special each day. And a huge shout out to the Entertainment Staff: Scarlett, Alberto, Roberto, Bruno and Michael! Their love of people is contagious. Dr. Victoria Northcott and Frank Sonego

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