VH Gran Ventana Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

7018 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Average vacation

juliaddc (Vaudreuil-Dorion, Canada) on Jul 06, 2022

Our vacation didn’t start off on the best foot. A pipe burst so we didn’t have any cold water in our room. After a full day we were able to change rooms, but an influx of locals made the hotel very loud. Definitely not a 4.5 star resort. Maybe 3 star

TripAdvisor users rated this property 5 out of 5

Winter Vacation at our favorite resort

amazingrace (Nova Scotia, Canada) on Jul 06, 2022

We have been to this resort 4 times and it has become our favorite winter getaway! The rooms aren't pristine but are pristine clean and they are right next to the ocean! We continue to go to this resort because of the people. Every staff member from the cleaners, wait staff, chefs, maintenance staff and managers all say hello whenever you walk by. Some helpful hints are: - get the Royal Package: With this package you don't get a fancier room like most think...you do get a better view (ocean view if requested); you do get unlimited a'la carts which is important to us; you get a concierge to make all of your reservations; you get to go to the Vintage Lounge with premium drinks, snacks and air conditioning; special place on the beach that include wait staff; liquor in your room that we always take home as gifts - bring your snorkeling gear...there is great snorkeling right off the beach - try all the restaurants...there is great food at all of them - tip the staff...they work hard and deserve the gratuities for jobs well done - get a pedicure from Lilly on the beach...she is a gem - this resort is small, therefore easy to navigate. You get the people who like the pool the best and those who like the beach the best...at this resort you get the best of both worlds: Often people to go the beach in the morning and the pool in the afternoon or visa versa; - the entertainment staff work tirelessly all day making sure people have things to do if you want to keep busy: (you will find me reading a book on the beach with a beverage in my hand) - there are lots and lots of vendors which was a turn off to me at first, but you soon get to recognize them and all you have to do is politely say no thank you...there is no need to be rude...they are just doing their job. I have bought some amazing treasures over the years including jewellery, towels, magnets for my fridge, a wind chime and my favorite is a sailboat made by "Opportunity". - I have always felt very safe at this resort and well treated. We started going for a week, then 9 days, then 10 days then 2 weeks. Once you are there, you are not in a hurry for your vacation to end. - we've been to many other resorts but have never been treated as well as we have at this one which is why we keep coming back. - I want to give a shout out to Aquilino, Jose, Jean Carlos, Joel and Ambale who took very good care of us during our vacation! These guys went above and beyond to make our stay awesome! We hope to see you again in 2023!

TripAdvisor users rated this property 4 out of 5

Anniversary getaway!

hilda556 on Jul 06, 2022

We chose to celebrate our wedding anniversary here. It started off a little disappointing when the two emails we sent regarding special requests went unanswered. However thanks to Nelfri in the vintage lounge, our requests were quickly met soon after our arrival. She went above and beyond anything we would have expected. Thank you a million times. The Royal package is worth it in our opinion. We enjoyed the vintage lounge atmosphere as well as the exceptional attention from the bartending staff at the beach. The rooms are a little small but they are very clean. The Wi-Fi is hit or miss in the rooms..at least in the room we were in.

TripAdvisor users rated this property 1 out of 5

DO NOT STAY HERE!

TravelMe999 on Jul 05, 2022

DO NOT STAY HERE! Dionicio and especially Carlos in the lobby were the only positives at this hotel. When we arrived there were hundreds of local residents monopolizing the hotel. Apparently this is a weekend occurence during the summer. That was only the start.The vast majority of the staff was rude. Glasses and silverware were dirty. My son found a long red hair in the ice cream. There was no regular soda for three days and we were told that management was more concerned about the price of re-stocking than they were about their guests.On day three one of our rooms was overpowered by the smell of sewage. The night manager, Dionicio, was very responsive though and did change the room. On the fourth night one of our rooms started leaking water from the ceiling and that continued for the rest of the trip. On the fifth night, a water main broke and there was no cold water for our last two days and apparently it was going to take even longer than that to fix. As a result the toilets in all of our rooms wouldn't flush and the water in the shower was boiling. The day manager, Oscar Lora, offered no help. He was rude and disrespectful. He had no interest in how this and everything else was affecting guests. His only response to each situation was to say it would be taken care of and walk away.

TripAdvisor users rated this property 5 out of 5

Entertainment excellent

chiarajoyces on Jun 28, 2022

It’s a very nice hotel,the food is nice and the beach is not overflowing with people. The animation brings a lot of life into the hotel and makes the stay even more fun,very nice employees. AMAURY (chihuahua)Roberto(Bubalu)Yovany(minimi) Luis(coco loco) yarilda and Juan Carlos.

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