VH Gran Ventana Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

7630 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing week!!

Martin L (Toronto, Canada) on Feb 16, 2024

We had the best week at this resort!!! Smaller resort which awesome so your close to everything. Food amazing something for everyone. Never hungry as the buffet only seemed to close an hour here and there. Open till 2 am for late night munchies. Everyone is so friendly. Entertainment was AMAZING. Always something happening around the pool. Brian great dancer !! Jhon and Pamela so friendly always said HI when they saw you. Always mingling and encouraging you to participate in games . I cannot wait to go back to this resort!!

TripAdvisor users rated this property 5 out of 5

Amazing stay!

Emily L on Feb 16, 2024

Had an amazing week at Gran Ventana resort. Food is great, atmosphere is amazing. Entertainment all day. Jhon and the crew are amazing and put on great entertainment for all ages. Jhon interacted all week with everyone I travelled with and made our stay amazing! Can’t wait to go back!

TripAdvisor users rated this property 2 out of 5

Return guests who definitely won’t return again.

KathyV349 (Brockville, Canada) on Feb 16, 2024

We are return guests and I don’t know if it’s new management but WOW it’s certainly not the same resort. The beach and aesthetics of the resort are still beautiful. We upgraded our package again to include the private beach with butler service. The beach is WAY oversold and it’s nearly impossible to get loungers. Hubby has been setting alarm for 5:00 am to reserve our loungers, as they’re all gone by 6:00 am. Today, the beach “supervisor” removed all towels (beach was already all spoken for) before 7 am and now no one can leave their loungers for longer than half an hour, or staff will clear your spot. Staff are rarely polite and seem angry and unhappy. Problem is that the service is so poor in the dining room, and line ups so long, there’s NO WAY to get back to the beach within half an hour. Can take 20 minutes to get water or coffee, and every day for the day week and a half, for every meal, we end up scrounging our own water glasses, napkins, and cutlery before we can even start eating. Every meal we also go out to the snack area by the pool to get our own coffee for the dining room, find our wine glasses from a trolly and get our own wine. Service is SO POOR this time. Further, each beach is loaded with smokers, which is fine if it’s windy but on calm days like today, we can’t stay there as my husband has COPD and can’t be breathing in smoke all day. Overall, we just would rather be home than sit in smoke all day and have staff as t like it’s a burden if you need water or coffee in the dining room…..IF you can find staff in the dining room. Housekeeping and groundskeepers are doing an excellent job. Won’t return. We recommend the beach for snorkeling….its pretty good !

TripAdvisor users rated this property 5 out of 5

Great experience at Gran Ventanna Resort. Thank you Henry for making us laugh all the time

Voyage57183692510 on Feb 14, 2024

My experience at Gran Ventana Resort! The food and drinks will exceed your expectations, Henry's entertainment will give you an unforgettable experience and enjoyment. Would highly recommend this resort. Henry would never fail to make you laugh

TripAdvisor users rated this property 1 out of 5

Worst resort I've ever been to

Shelly N on Feb 13, 2024

Extremely disappointing. The worst resort I've ever been to. Staff all seem unhappy. Food mediocre at best. Rooms very dated, damp. A/C caused major puddle in entrance to room and been waiting for hours for housekeeping to clean up towels used to clean it up and bring clean ones.

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