Occidental Nuevo Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5553 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Staff

    Reviewed by nma2011(Los Angeles, California) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I’ll start by saying we had a wonderful time at the resort, because of the amazing staff that worked there. Jocelyn at Royal Club check in was efficient, friendly, and very knowledgeable. Daniela and Abraham were entertainment at the pool and they kept us busy, having a blast and laughing all day. Augustine and Luis at the Royal club bar and pool were super nice and by second day knew our favorite drinks. Daniel, the host of nightly entertainment was awesome. Overall our party of four, mom, dad, and two kids 10 and 12 years old had a great time. The negatives were that all but one restaurant required closed toe shoes and long pants for males. This made eating uncomfortable for my husband and son, as it was very hot and they would have love to be wearing sandals and shorts. There was no poolside food service, also an inconvenience. I would highly recommend upgrading to the Royal level, otherwise you loose 2 restaurants, a pool, and private cabanas. Overall we were happy, as the staff really made our stay enjoyable.

    8TH VISIT,,,STILL LOVE IT; LOVE IT; LOVE IT

    Reviewed by chelbig(Shreveport, Louisiana) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 8th visit to this resort. We have traveled all over the Carribean and Mexico, including 5 other resorts in this area. By far this is our favorite resort! This resort is just the right size for us, not too big, but still has all the activities offered by bigger resorts without the crazy party atmosphere. Easy to get around without the long walk to the beach or pool. The food here is the best of any resort we have ever stayed at. The buffet offers many selections. The specialty resturants are great! (David the concierge will take excellent care of you). Felix the food and beverage manager does an outstanding job! We were particullarly pleased to find that Nelly Sanchez was promoted to General Manager. She certainly deserved it! All employees seem to respect her highly. It is the service provided by all employees at this resort that really makes the differance. Everyone from housekeeping to management have a great "can do" attitude. We love them all. We see some other guest from Wisconsin, Kansas, Washington, and Canada EVERY YEAR! Obviously they feel the same as we do! You can spend more, but you won't get more for you money than here.....We love it, love it, love it! Thank you Nelly and staff for another wonderful Vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    happy with my stay

    Reviewed by spkcan() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    loved the service and small size. It's small and you get to know guests and staffs however this also means limited choices for restaurants. Staffs at restaurants were particularly nice. Awesome sunsets and beaches were very nice and long.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Great resort to stay for relaxation or fun and games..feels like home.

    Reviewed by shannonivers(Greencastle, Indiana) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time again. Although under new ownership since our last stay, the many changes have added to our enjoyment. We have stayed four times at Occidental Nuevo Vallarta and each time our expectation have been exceeded. We highly recommend for just a casual stay or for a family seeking more fun. The staff is exceptional!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Occidental Nuevo Vallarta

    Reviewed by Suepon64() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We loved and enjoyed our stay, the hotel and surrounding's were very clean. We had a beautiful ocean view from our room. Benjamin and Juan at first club bar are the best in customer service, very attentive, courteous and helpful. The staff were very friendly and made us feel very cofortable. The food was great and lots to choice from. The only problem was no WiFi service in the rooms and no night life, and the pool closes at 8pm :(

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5