Serenity at Coconut Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 371 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    Serenity achieved

    Reviewed by CeinwenClarke(Brighton, United Kingdom) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We cannot say enough good things about our stay in Serenity. From beginning to end everything was of the highest standard. The resort pays attention to every detail, beautifully decorated rooms from the fresh flowers to the quirky towels on the bed, my favourite was the gorilla. Molton Brown toiletries are great, always bring my own stuff because I don’t always like those provided but won’t bother next time because I know the good stuff will already be there. Pick up at the airport was seamless, our butler escorted to our room and showed us around and gave us enough information to absorb in our jet lagged condition but did not overburden us with details (we find that often we are given far too much info when we are not that receptive to it!) Our suite was beautiful and the outdoor area with plunge pool and well stocked bar was a perfect hideaway. Being in need of a totally relaxing break we mostly spent our days by the pool, often having it completely to ourselves. Nothing like pretending you are a billionaire sat in your own back garden with lovely people bringing you drinks. Hannah was most attentive, often bringing us our favourites as soon as we arrived. We were sorry to miss her on our last day as it was her day off. ALL the staff were amazing bar none, the lovely giggling girls in the Great House, Rosie and Patrice looked after our rooms to an amazingly high standard, bar staff were friendly and fun, our Butler team were so helpful in arranging anything we wanted, as we were just chilling most of the time we did not utilise this service very much but we knew that anything we did want would be there ASAP. Angus did organise our trip to Hotel Chocolat for lunch and a tour by taxi, all we had to do was turn up at the right time. Just a couple of points which in no way were a problem to us but I think worth mentioning as feedback. Next time we come we will make use of some of the other restaurants at Coconut Bay, we were too lazy to investigate them this time and we did find the Great House menu to be a tad repetitive and would have liked some shell fish and greater choice of seafood but it was all delicious so not a huge problem. Sun loungers by the pool were not as good as the ones in our suite, there is a metal bar just across where your bum goes, fine if you pad it out with a few towels, of which there are plenty available. Would have liked a proper table and chairs in our outside area, we tried breakfast en suite but had to perch on the sun lounger to eat off of a small table so we got our lazy selves off to the Great House thereafter. We both agreed this is probably the best holiday we have had in a very long time so Serenity and all the staff from top to bottom should give themselves a huge pat on the back and a round of applause.

    Amazing honeymoon

    Reviewed by nightcutie1988(Syracuse, New York) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just left from our honeymoon and we didn’t want to leave. All the staff were friendly and kind. They went above and beyond with everything. The room was always clean and the turn down service was amazing. It felt like the other guests didn’t exist because you had your own oasis. When you make a suggestion they listen. The staff learned your names and would even call you by name. We stayed 7 nights and got the romance package included. It was worth everything. The tour of the island was amazing. There are several Sandals resorts on the island but they are on the other side and they take you via bus. Staying at Serenity they had your own can take you to the resort which is a 3-5 minute drive from the airport. They greet you by name when you arrive and take you straight to your room. It was the most relaxing vacation I have ever been. We can’t wait to go back. We never wanted to leave. We were so busy experiencing everything I didn’t even get pictures of the pool area during the day but I did at night. The whole atmosphere was amazing. If you truly want to experience paradise and some local fun and hospitality this is the place to go

    Week at serenity

    Reviewed by Lirio S() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful amazing place Lee at the bar is top notch and the driver puffy is #1. The butlers are amazing management great. The buffet can have a few more items on the menu but otherwise good. The a la cart not bad beach cabana Awsome. Would do again.

    Loved our time at Serenity

    Reviewed by Ann D() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The weather was warm, it rained really only one day, it was pleasant to be either on the beach or by the pool (main or our lunge pool) Our room, was wonderful- loved the private plunge pool and hammock, spent several afternoons reading on the lounge chairs and enjoying the piece and quiet. We did have a butler, but did not utilize them much. The service we received from the ladies who cleaned our room and left adorable towel animals, to the servers at the restaurant were wonderful. We enjoyed several chats with Don, he was pleasant to work with and saw that everyone was taken care of. We ate every meal at the restaurant at Serenity- breakfast and lunch usually outside, dinners were inside after the first night. It is the tropics and there are mosquitos, I’m sure it would have been worse if they had not done the nightly fogging. The food and presentation was good and portioned correctly. Tried most items on the menu and ate our favorites a couple of times. Loved the coconut cream pie!! It was the most relaxing vacation we have ever had, I think I actually felt my blood pressure drop while there. I read three books, enjoyed the tours with the Grand Romance Pkg along with meeting many wonderful couples who were celebrating everything from honeymoons, birthdays or just needed a break vacation. I know my review doesn’t do our time there justice- it really was wonderful and I would go back tomorrow if I could.

    Great to return

    Reviewed by Ian D() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great to be the first guests arriving after September close. This was a return visit as our stay in May was fantastic. Staff were excellent and appeared delighted to see us back. Suite was beautiful and very comfortable. Tennis court refurbishment was underway, first court completed was a great improvement. Beach was greatly improved with the actions to reduce/remove the Sargassum grass. Great house menu and cooking needs improvement, however Silk and Verandah restaurants were very good and better than expected. Overall we had a fantastic time, Don gracefully accepted our feedback, and we look forward to booking our third visit in the near future.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4