Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14037 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Legendary tour

    Reviewed by 41kristya() on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    When we arrived at the airport in Cancun we were talked into doing the legendary tour and assured, that our deposit would be refunded after the tour. Five days later we are still waiting and it seems that all our calls are being avoided. Avoid doing this tour at all costs!

    Had a wonderful time

    Reviewed by mrsl00bner(Farmington Hills, Michigan) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Staff all very friendly. Room very clean. Entertainment, pools and beach all great. Food was overall good but a little improvement in their quality of steaks. Had a wonderful view of the ocean from our room and a huge hot tub in the room also. Very relaxing and fun trip. Just wish we could have stayed more than a week.

    Moment to keep with HRC

    Reviewed by mis_jen(Los Angeles, California) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    AMAZED ! I had a great experience with my family. Provides best service, best staff ! While my stay I met this great person as employee whom her station as a bartender her name is Silvia, she did a very good job as her service always attendant my family and I, and always concern if we needed anything while our stay. I give the hotel more than 5 stars and I recommend the stay very worth it and you will have a fun amazing time NO DOUBT ! Love how they have bands playing and every employer was very good at thier job and nice people. ZEN RESTAURANT WE MISS YOU LOL SOOOO PERFECT WILL DEFINITELY WILL BE SEEING YOU HRC SOON ! LETS HOPE 2021 !!!! :) OH LOVED THE POOL !

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Almost perfect

    Reviewed by Viktor H(Philadelphia, Pennsylvania) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I like the Hard Rock a lot. I've been in many all inclusive resorts and the Hard Rock is one of the best. This one in Cancun is a little old compared to Riviera Maya HR, but still a good choice if you are able to find it for a decent price. Professional live music bands every day, which I love so much! The food variety/serving will not "wow" you, but you always can find something. The best restaurant is Italian - their food is 5-star! We never had a problem to find a spot at the beautiful beach or near the pool - if it was full, the workers helped us with additional chairs. We appreciate the HEATED POOL. Customer service is great, great people all around. In Hard Rock everything is made well, high quality stuff - furniture and accessories, great gym and GREAT KIDS CLUB with outstanding workers that make your children happy! Almost perfect!

    Service is spotty

    Reviewed by 648geraldh(Boca Raton, Florida) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We just returned. Our flight changed and the HRH bell boy assured us our HRH airport shuttle that had been rescheduled. Instead we were marked as "no-shows" and had to buy another shuttle. The lifeguards endlessly whistle at the swimmers in the ocean, to the extent they call the police to harass the guests, even those within the buoys. Very nice service and vibe otherwise for the hard rock crowd. Too bad they don't take a customer-first approach.