Star Palace Beach Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 224 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Awful place

    Reviewed by lisaaY1621EO() on Dec 24, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Booked star palace. Resort is super small, dirty crowded small pool, food was awful and expensive. Books are thin and on a concrete slab. Manager did move us to pacific tower next door but beds are the same and pool is also super small and very crowded and beer bottles and trash everywhere.Only my second day here and I hurt so bad from the beds I want to leave. Overall bad experience and don’t recommend at all.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    Value

    Value-1

    Great Location....

    Reviewed by rrobstet(Seminole, Florida) on Dec 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The location in Zona Doarada is great with nice views out to the islands, and its walking distance to many great restaurants, shops and bars. But the service was lacking, food was just OK. Wifi was horrible outside of the lobby-area. Also you will need to speak some rudimentary Spanish as very few employees speak English. Also they need more loungers at the beach.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-3

    Not great!

    Reviewed by Luciaarnone() on Dec 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    For the price they charge I expected a better service. Rooms are new and very clean. WiFi is good. No hot water at any time or any day and pressure was very low. I reported this several times to reception but they kept telling me it was the time I was showering. I purposely chose quieter times such as 6.30am & 3pm but the water wasn’t even luke warm. In the evening the music is so loud from the bars across the street you cannot sleep. I brought ear plugs but could feel the vibrations of the bass when in bed. Very old fashioned that they still charge you a cash deposit on check in and give the remote control on check in. They should put mini bars/fridges in the room and also look at the drainage system as it seemed very slow in the bathroom. They gave me a bracelet on check in. I have no idea what for as I was not all inclusive. Computer chair was quite dirty and needed a good wipe down but everything else was spotless - including public areas. Staff overall friendly and gym is nice. Small but sufficient. Towels seemed to have some stains on them. It looked like rust from the machine so I was constantly asking for new ones too.

    GREAT TIME

    Reviewed by Izaiasapolinar() on Nov 28, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have visited Mazatlan 4 times every time I come it is a great experience! But when I visits Star Palace it it the best possible . They make you feel like home the employees are wonderful and treat you like family inviting you to all the activities available. I recommend this hotel for any family with or without children. The activity guy that made me feel at home was he is amazing inviting me to play soccer , volleyball, or even to swim (Jorge Huerta)

    Couple vacation two weeks

    Reviewed by Sunflower1339(Red Deer, Canada) on Nov 23, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The Star Palace is a 3* and that’s what my review will stay at. The beds were so hard! The loungers (especially the beach) need to be replaced; these beach loungers were never cleaned; the hotel is run down and is in need of some TLC and cleaning; very few speaks English so it is very hard to communicate; the staff are very nice though and accommodating; the pool is ok, the day we left they finally got the heater going! The plus side is that we upgraded (for a cost of course) which was great. We upgraded to ocean front room and the view was spectacular. The beach at this resort is also amazing!!! However, like I said earlier they need to replace the loungers.