Hard Rock Hotel® at Universal Orlando Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11236 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Jonathan makes every occasion INCREDIBLE!

    Reviewed by AshleyLEldred() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our umpteenth time visiting The Kitchen and we now make it a point to request Jonathan P on each visit. He is funny, entertaining, and a top notch server. He makes it his personal mission to recommend fantastic food and drink selections. He goes out of his way to ensure that everything we order is correct and to the highest quality. We have never had a poor experience with Jonathan and look forward to seeing him on each visit we make to the area.

    Excellent Adventure

    Reviewed by antelopeb(Jupiter, Florida) on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Hard Rock Hotel in Orlando deserves an encore! The Hotel was spotless, the room was extremely clean and the pool was fabulous. The management and staff are working around the clock to keep everything clean. Big shout out to the Velvet Bar. This was the most organized and absolutely spotless bar that I have seen in years. Ken the bartender was fantastic and makes some amazing hand crafted cocktails. The staff in the kitchen performed flawlessly and delivered some amazing food. Great place to stay and the staff truly makes the experience out of this world! Thank you Hard Rock

    Loved Shaw at The Kitchen

    Reviewed by Bnfunky() on Feb 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had great drinks at The Kitchen. Our server Shaw recommended an awesome pineapple vodka drink. The vibe was great. Excellent customer service! Loved our cool glasses that we got to take home as a souvenir!

    Wow on the Rock Royalty post CoVid

    Reviewed by mikes248(Nixa, Missouri) on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank you to Hoa, Nan and Dalia for making our short stay perfect! Great service And attention to detail!!! First trip with adult children in years and we chose the Hard Rock at Universal Orlando. Our time in the lounge after the parks was relaxing, easy and it felt like we were true Rock Royalty. Thank you for allowing us to enjoy our time and relax without worry. Although I miss the old location, the outdoor patio access, listening to the sound of the pool soundtrack, and a professional team makes it totally worth the temporary location perfect!!! Thank you!!!

    Outstanding employees!

    Reviewed by TravelingWFive() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the hotel for 3 nights and 4 days. During our time we visited the pool twice and the service was phenomenal! Our server, Shaw, took care of us both days made sure our stay/experience was special. We were celebrating my daughter’s 22nd birthday and she was unsure what to get. He asked her what she’s into and knew exactly what to get her. He returned with a Malibu Sunset that blew her mind away. He was great with the recommendations and overall fun to talk too. He was very sanitary by changing his gloves after every task and staying the respected 6 feet away. Another staff encounter was with at the Emack & Bolio’s Marketplace. There what a lady that was handling the coffee station every morning I went and on my third day, she remembered my name. Which made me feel very special. Needless to say, we will definitely be returning to the Hard Rock because their staff truly went above and beyond to make our stay memorable.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5