Breathless Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5336 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Worst vacation experience ever

    Reviewed by bradfordkrott() on May 08, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    From the moment we arrived, nothing we booked was provided. The upgraded room we paid for was not provided. They tried up charging us still for the lesser room. And that was the best part of the experience

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-1

    Value

    Value-1

    Best Resort!

    Reviewed by Z2026JWkatieg() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot say enough great things about Breathless/ Secrets resort!! I had the absolute best time. Also, I want to give a special thanks to Daniel, Bernice, Miguel, Andy, Yoshi, and Angie who made the trip so much fun. It wouldn’t have been the same without them. Each of them went out of their way to make my friends and me feel welcomed and at home. They had great energy and were some of the sweetest people ever! I wish I could’ve stayed forever!!

    Staff is the “pro” of this trip

    Reviewed by JenniG1127() on May 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I travelled with a group friends to celebrate a few birthdays. This was our third trip to this resort. Each time we booked an xhale swim out. Pros: Entertainment staff: so great!! Miguel is the best! He was engaging and personable and made every guest he interacted with feel special. Another who stood out was Daniel. So awesome!! Bartender: Fernando and Richardo were awesome! Had great experiences with all of the xhale club beef tenders. Restaurant staff: we ate at the buffet each day for breakfast. Staff was always friendly and prompt. For dinner, we did Strip (twice), Spumante (twice), hibachi, and Picante. Food was always good. Service was as quick as it could be (see more below). Loved trying new things. Quality of food was always great. Room: we tip our housekeeping and beverage filler each day. We also request specific drinks for our fridge. No issues here and turn down was nice. We requested extra pillows and conditioner (I ran out) and they were accommodating. The rooms have a sexy vibe we liked and were very comfortable. Amenities are standard but good quality. Room service: we did room service several times. Good enough quality. Portions were nice sized and decent variety. Spa: only did the hydrotherapy but it was worth it!! Cons: (none of these are “deal breakers” - just things that made the trip less than perfect) Restaurants: everywhere we went, they were out of something we wanted. I get it - COVID. My con is that we were told until we had placed our order and they walked away. If I had known when I ordered, I would have picked something else. But finding out as my food is delivered that one of my choices is out is frustrating. Bars: same problem as above with liquor. Make sure you specify a specific brand if you care. Entertainment: this is minor, but we were really looking forward to the neon night (supposed to occur in our last night). Mid-week they change the night to Sunday- after we’ve left. Again- no big deal, but annoying. Beach: this is not a resort to come to for beautiful beaches. The staff is doing everything they can - no complaints there!! But the seaweed is an issue. The staff is continually racking and trying to stay on top of it, but still an issue. This is more of an FYI for people. Room: with the change to Secrets, the xhale club moved. The past two times, we’ve been able to reach in our quiet side which was a nice break from the party. With this change, the quiet side is now next to the party pool. So yeah - not quiet when the music goes past midnight. Overall: great trip. We’d come back but hopefully they can change back to xhale actually being quiet. Staff definitely are the best part of this resort!!!

    Miguel is the best!

    Reviewed by ckarg72() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such a fun trip and Miguel makes it even more fun! The entire entertainment staff does such a great job of making each day tons of fun! Thankful we met Miguel and some of the other amazing staff members at Breathless!

    LOVED staying at Breathless

    Reviewed by kimberlyH04() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had such a great time staying at breathless! The entertainment staff is phenomenal—Miguel, Daniel and Yoshi are fantastic!! The bartenders at Xhale and bites bar are also great—S/O to Fernando! Highly recommend staying here!!