Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13436 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    good quality guitar sent to room

    Reviewed by freyaflys(Laguna Beach, California) on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The best thing about this hotel is that the 'rock' angle is not pure gimmick. The night shows are good for an all-inclusive but still a bit cruise loungey, not overly special, but the music lab does have real opportunities to make music and I was impressed with that. Check the times before you go because the program is in demand. I ordered a guitar to my room and it was in excellent condition and I had lots of fun with it. As for the rest of the hotel, keep in mind when reading I had to stay here for work and I'm more of an eco-hotel type of person.The building is imposing and doesn't blend with the landscape at all, it has a sterile, box-construction feel. The food is good for an all-inclusive and service is excellent especially given how cringey and demanding some of the guests are- all sunburned, drunk and yelling about thread counts or pool chairs. The workers here have miles of patience, I never saw one lose a smile. It's a little sad that a year ago, when writing a review like this, I would have encouraged people to go off-resort to see local life, but these days it's best to stay inside the safety of the hotel bubble.

    Excellent hotel

    Reviewed by KerriJKT() on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent 14 nights in this hotel, with my family. Excellent holiday from start to finish. Our absolute favourite restaurant to eat was Zen. We had breakfast here every morning. We were welcomed every morning by Paola & Velvet, the hostess who were fantastic ??. Our waitress every morning was the lovely Gray, she couldn’t do enough for us, she went above & beyond to serve us. 5 star service every morning from her????. Guadalupe made pancakes that were absolutely outstanding ???? Nothing was a problem to her, she did anything the kids asked. What a talent she has. The day we left they surprised us with a beautiful pancake to say farewell. Such kind lovely people. Which made our holiday even more enjoyable ?? one extremely happy family .

    Hard Rock Cancun

    Reviewed by Matthew D() on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time at HR Cancun and actually liked it better than HRRM. Staff is so much nicer and was willing to do anything to make you have fun & be comfortable. The chair wars we saw and unfortunately had to deal with kinda is lame, but there will always be those people who are rude and don’t care. We are Legendary Members, and I’ll just say that they have some explaining to do.... you make you own decision on joining. Had a blast & will definitely be back for more fun - made tons of new friends and family while there!

    Great Trip Very Relaxing

    Reviewed by Tracey S(Tulum) on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The best part of our trip was level 3 VIP pool area,EZEQUIEL at the third floor pool was awesome.He made sure I had everything I needed including lunch,towels,chairs,and of course the cucumber and water face treatments daily.Our trip was in June of 2019 and I just found my card with Ezequiels name on it and wanted to make sure I gave him the review he deserved. This was my 4th trip to this Hard Rock in Cancun and I find the rooms are getting dated and the activities are not as good as they are at HRRM.The only reason we returned to Cancun was for the Ocean and the quick trip from the airport otherwise we enjoy HRRM and UNICO. The food was good and the bartenders are always great our view was awesome on the top floor and room service was good,The only thing was the phone system was down for 3 days and we could not call room service or the front desk for anything if we needed it, We could not even call for emergencies if needed . The phones were down in all of Cancun so really it was not the resorts fault. I would return again to this resort I really just prefer no children and love HRRM and UNICO for that reason as well.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-5

    Great Experience

    Reviewed by Ticino01(Hampton, New Jersey) on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is a little smaller than other Hard Rock Hotels in Mexico but has a great atmosphere. This was our second time here and again, the service that we got at our cabana was just incredible: Lorenzo, Jesus, and Lucy were incredibly attentive to all of our needs and so very nice and fun; they made the experience even greater! Can't thank them enough. Honestly, all of the people working there are very friendly and so ready to be of service. All the restaurants were very good, with nice menus. We particularly liked Zen and Damien our waiter! If you go there, as for Jessie at the concierge, she's incredible and so ready to help and make it happen for you. The beach was beautiful, clean and private. Just be aware that you'll find seaweed in the water and on the beach, but they clean it everyday and very nicely (the seaweed is a problem everywhere though). Definitely recommend this hotel. Have fun and enjoy!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

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