Grand Palladium Jamaica Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10866 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Poor ala carte and reception service

    Reviewed by monicabO4801TX() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Positron restaurant was the worst wait ever on my years of traveling. Waited over 2 hours to be served! Restaurant was empty but they still couldn’t seat you!! Spent overall 3 hours at the restaurant poor service... table wasn’t even set. I had to request table settings!! Like seriously! Get your act together Grand Palladium as we paid a pretty penny to enjoy this vacation only to be dissatisfied on day 1!! Reception messed up our check in even though I’ve emailed and called them to get everything right just before! We spent our entire arrival and wasted the day checking in... arrived at 12:30 and got all rooms at 5:30!! Went to change to go to the pool only to find out it closes at 6! Never coming here again!!! Total dissatisfaction!!

    Awesome vacations.

    Reviewed by nancyw112020(Newark, New Jersey) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my 2nd time staying here & I always have a great time.Staff is very accommodating & I was so happy to see Movian is still employed here!!Met a lot of great people as always & I can’t wait until my next visit.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Good times ....

    Reviewed by naveendutta() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great service great property ... very nice staff... need to get better mattresses big turn off and need to upgrade washrooms..... kids club is excellent if you have kids must recommend...all restaurants and food is nice

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    MLK wknd 2020.

    Reviewed by Mpreviewz(New York City, New York) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went mid January with ten friends and some of their children. Very impressed by the resort grounds and food. For the price, it’s great. Book through the hotel. Free shuffle was easy to plan via email before going. Go to concierge after checking in to get the low down on restaurant bookings and expect to wait a few minutes regardless. This resort isn’t for everyone, If you’re picky and like a more relaxing vibe maybe look elsewhere. It wasn’t crowed but people like to have a good time not read a book. This place is lively , fun, and energetic.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-5

    Dissatisfied

    Reviewed by 691dcdawn() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was a weekend getaway with the Girls. The customer service at the Infinity pool was poor. The female workers are very rude and tend to be playing with the other workers and not taking care of the patrons. The bathroom floor was not cleaned everyday.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-3