Serenity at Coconut Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 438 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    Honeymoon Bliss

    Reviewed by thejohnsons022320() on Apr 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our honeymoon at Serenity at Coconut Bay exceeded our expectations. From the moment we landed in St. Lucia, we were greeted by professional butler service, and champagne! The staff knew our names upon arrival and showed us our private plunge pool suite that was incredible - it had a wet bar, private pool (that was huge for 2 people), hammock, nice sized room with a two person hot tub, and an outdoor shower. Angus, Quade, and Dez were our butlers during our trip and they were all very accommodating - we didn't lift a finger. The food service is incredible and everything was delicious especially the pizza and the St. Lucia Fish Burger. Housekeeping was perfect and they leave romantic touches after every visit - with towel creations and inspirational notes. Very nice touch. Privacy was very encouraged here and the room had a special room service door just for food if we wanted to be alone. Outside, the main pool was great and the adjacent cabanas and daybeds kept us soaking up the sun and enjoying paradise. The resort's main bar was exceptional and you can try all sorts of specialty drinks and the island's signature Piton beer. My favorite drink was the Dirty Banana - which is a must have when you visit the resort. We had an adventure filled itinerary that included daily excursions during our honeymoon such as a private island tour, a beach cabana day, couples massage, private cabana dinner, and a sunset jazz cruise. Each excursion was different and exciting and we were very pleased with each day. Overall, we will definitely be back for our 1 year anniversary trip and we recommend this spot to any couple looking to getaway.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    One of the best warm weather trips we've ever taken!

    Reviewed by travellingtwopack(Manitowoc, Wisconsin) on Apr 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We've traveled a lot and had great experiences as well as not so good experiences. Serenity at Coconut Bay not only met our expectations, but exceeded them in every way. From an easy and fast experience at the airport, total ease finding our transportation (we were in a car on the way to the resort in literally one minute of finding the kiosk) to the five minute drive. So nice not to have to travel another hour as with some places. We were met by Narissa, one of our three butlers, who were all spectacular and brought different personalities to our stay. The resort is small, which is wonderful, beautiful and our accommodation was superior. We were in the grand plunge pool butler suite and it was a private oasis! A large, private outdoor area with a gazebo, hammock, bar and shaded seating and a large plunge pool. The interior was very nicely appointed and comfortable. Everyone at Serenity is so friendly and willing to go above and beyond to make you happy! The food was wonderful, whether you went to the Great House, ordered room service or ordered at the bar/pool. We went to Coconut Bay for a few dinners and, while certainly very good, not quite as good as at Serenity. The entertainment at Serenity was diverse and quality performers. Quite frankly, we had a hard time pulling ourselves out of our private oasis! Along with Narissa, Yannic and Arshon were so wonderful! They made us feel so pampered. Ray and Lee at the pool bar and all smiles and a lot of fun. Patrice kept our room spotless and Rosie, our night attendant, left cards with inspirational quotes every evening. Just lovely. The grand romance package has a lot to offer. We particularly enjoyed the private cabana on the beach (on the Coconut Bay side). There was a cooler full of beverages and lunch was delivered. We didn't think we would enjoy that so much, but ended up staying all day! The romantic dinner at the pool cabana served by Nerissa was interesting. I've never had a fine dining experience half laying down. Excellent food and service. The half island tour was interesting, informative and fun. I don't think I'd do the mud bath again having done it once, but the botanical garden and the imploded volcano were great. Our driver pointed out native fruits and plants and answered our many questions about St. Lucia and its people. If you've been on a sunset cruise before (or many times), that could be skipped. The couples massage on our patio was perfect. A couple of notes: bring mosquito repellent. There will be some in your welcome basket but not enough. We weren't bothered until there was a soaking rain one night and then they all came out! Much like the Dominican, you can't really see them and they don't make noise like Midwestern US mosquitos. They sneak attack. For people not used to their bites, they are sort of painful as well as itchy (but not as bad as the Dominican). If you are in the grand suite, DO be careful of the step down from the bed/bath platform into the living area. It's all the same beautiful flooring, so until you develop muscle memory that there is a step down (or up depending on which way you are going), well, we almost crashed and burned a couple of times. It would ruin the aesthetic to put florescent tape but it would be nice if there was something that could distinguish the height difference. Don't be afraid to use your butler phone. I never wanted to be a bother, but again our butlers were so great that I got over it. There is so much more I could say. From the manager of Serenity smiling and engaging people as he walked through the resort, the lovely people, the beautiful surroundings. Truly, it was the most restful, wonderful vacation and I'm so glad we were able to do it before the Covid-19 pandemic. We have a rule about repeating locations since the few times we've done it, the second time paled in comparison to the first. I don't believe that would happen here and we will go back when we can.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Honeymoon Perfection

    Reviewed by leekiefer() on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I indulged in the Grand Romance package. Our highest compliments go to the staff. We found the butlers, managers, housecleaning, and food service personnel professional and lovely, even in light of the growing COVID-19 pandemic. The resort provided a lush and clean environment with abundant on-site activities. We partook in tennis, basketball, kayaking, beach drinking, petting animals, and water slides. Another important check that was met was a wide variety of high quality food and drink. Our stay was perfection and we would love to come back.

    Amazing!!

    Reviewed by C6774OWjenniferg(Alpena, Michigan) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When I first came across this resort when looking for a honeymoon destination, I knew I had to go here. I was skeptical of all the positive reviews but they all lived up to their expectations! Serenity at Coconut Bay is amazing! The resort is beautiful, the staff treat you like kings and queens, the food at The Great House is phenomenal and if you stay for 7 days and get the grand romance package, it is a great addition that gives you things to do while on vacation. The room and resort were clean, our fridge restocked daily, drinks were great and the beach is just a short walk across the road. The staff are all very friendly and helpful! My husband and I most definitely recommend and hope to go back in the future!!!!

    Best vacation ever!

    Reviewed by JillL1896() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is way past overdue. We went to Serenity for my husband’s birthday trip. I read all the reviews prior to going and thought that it wouldn’t be able to live up to the hype. I was wrong. It was better than I could’ve imagined. The service was impeccable. The rooms luxurious. The beach was so beautiful and never crowded. Before we booked it, my husband asked why we couldn’t just go to Hawaii (it’s closer to us). After our trip, he said that he can’t imagine why anyone would ever chose Hawaii over St. Lucia. Gorgeous island, wonderful weather, and the resort made this a trip to remember. We did the romance package and highly recommend it. The included extras made the trip even better. I don’t know if we could ever go to another beach resort because I know it couldn’t live up to Serenity. Alden was one of our butlers and went over and above. The food was great. Honestly, everything was picture perfect. We can’t wait to go back!