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Paradisus Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

  • All-inclusive
Hotel reviews summary
		
						TripAdvisor users rated this property 
						4.5
						 out of 5

TripAdvisor rating from 13275 reviews

Overview

This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.

Added value

For all new bookings travelling January 3 to December 22, 2020, guests will receive up to 1,500 USD in Resort Credits to be used on property for goods and services. 

Stay 4-6 nights to receive 500 USD Resort Credit. Stay 7 nights or more to receive 1500 USD Resort Credit. Resort Credit can be used towards room upgrades, late check out, beach club Bali Beds, YHI Spa treatments, Kids spa, the market store, wine selection, romantic and special dinner events, golf club rentals, spa retail and boutique items.

Inclusions

Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Other fees

  • $1.35 USD (plus tax) per room/per night
  • Paid directly to the hotel
  • Government of Quintana Roo environmental tax

Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.

Rooms

All rooms include:

  • A/C
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Select a room type:

Paradisus Junior Suite Lagoon View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Lagoon view
  • 474 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Climate control
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Pillow top mattress
  • Seating area
  • Room service ($)
Paradisus Junior Suite

Paradisus Junior Suite

Paradisus Junior Suite Ocean View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Ocean view
  • 474 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Climate control
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Seating area
  • Room service ($)
Paradisus Junior Suite

Paradisus Junior Suite

Luxury Junior Suite Ocean View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Ocean view
  • 474 square feet
  • Maximum 3 adults
  • Maximum 3 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with shower only
  • Climate control
  • Seating area
  • Upgraded amenities
  • Room service ($)
Luxury Junior Suite Ocean View

Luxury Junior Suite Ocean View

Family Concierge Junior Suite Lagoon View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • 474 square feet
  • Maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Climate control
  • Concierge service
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Seating area
  • Upgraded amenities
  • 24 hour room service
Family Concierge Junior Suite Lagoon View

Family Concierge Junior Suite Lagoon View

Additional details:

*Family Concierge exclusive services: • Private Family Concierge Lounge with private check-in/out • Internet access and an all-day snacks buffet with premium drinks available • Family book and video library • Special children's in-suite amenities including robes, slippers and kid size pillows • "Welcome" Paradisus Kids Beach Kit • Kid size bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels) • Daily newspaper delivery • Bathrobes and slippers for parents • Pillow menu for the parents • Luxury bathroom amenities for parents • Cookies and milk turn-down service • Customized mini bar with drinks and snacks just for kids • In-room Activities Menu • Exclusive family activities and excursions: swimming, classes, painting, massage lessons • PS2™, Xbox 360™ or Wii™ available in-room upon request (24 hour limit) • Kids Zone, supervised kids’ activities and play • Kid's and Teen's activities menu
Concierge Services: Daytime assistance of a Family Concierge • Complimentary walkie-talkie or cell phone for constant contact with our attentive concierge staff • Personal explanation of the resort facilities (on request) • Preferential booking at à la carte restaurants • Assistance with reservations: Yhi Spa, Golf, Tennis and Excursions • Information and reservations for local restaurants • Babysitting on request ($)

Family Concierge Junior Suite Ocean View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Ocean view
  • 474 square feet
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Climate control
  • Concierge service
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Pillow menu
  • Seating area
  • Upgraded amenities
  • 24 hour room service
Family Concierge Junior Suite Ocean View

Family Concierge Junior Suite Ocean View

Additional details:

*Family Concierge exclusive services: • Private Family Concierge Lounge with private check-in/out • Internet access and an all-day snacks buffet with premium drinks available • Family book and video library • Special children's in-suite amenities including robes, slippers and kid size pillows • "Welcome" Paradisus Kids Beach Kit • Kid size bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels) • Daily newspaper delivery • Bathrobes and slippers for parents • Pillow menu for the parents • Luxury bathroom amenities for parents • Cookies and milk turn-down service • Customized mini bar with drinks and snacks just for kids • In-room Activities Menu • Exclusive family activities and excursions: swimming, classes, painting, massage lessons • PS2™, Xbox 360™ or Wii™ available in-room upon request (24 hour limit) • Kids Zone, supervised kids’ activities and play • Kid's and Teen's activities menu
Concierge Services: Daytime assistance of a Family Concierge • Complimentary walkie-talkie or cell phone for constant contact with our attentive concierge staff • Personal explanation of the resort facilities (on request) • Preferential booking at à la carte restaurants • Assistance with reservations: Yhi Spa, Golf, Tennis and Excursions • Information and reservations for local restaurants • Babysitting on request ($)

Royal Service Paradisus Junior Suite Ocean View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • Ocean view
  • 474 square feet
  • Maximum 3 adults
  • No more than 3 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Butler service
  • Climate control
  • Concierge service
  • Seating area
  • Upgraded amenities
  • 24 hour room service
Royal Service Paradisus Junior Suite Ocean View

Royal Service Paradisus Junior Suite Ocean View

Additional details:

**Royal Service exclusive services: • Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only • Discreet, effective assistance of personal Butlers throughout the stay • Sensational upgraded amenities including personalized turn-down service, your choice of aromatic pillows, in-room Bathtub preparation, daily newspaper delivery, individualized in-room coffee service and machine and minibars stocked daily to suit your preferences • Personalized assistance by certified butlers • Library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, international newspapers, and evening cocktails and hors d'oeuvres • A personalized pillow menu • Special in-room aromatherapy menu (*) • Included cell phone for all-day communication with your butler.  Butler Service • Preferential and guaranteed reservations for specialty restaurants, spa, activities and excursions • Personal explanation of the resort facilities (on request) • Service unpacking and packing luggage • Coordinating your laundry • Shoe shining and Ironing clothes * One piece per person per day (not delicate materials) • SWIMMING POOL SERVICES - POOL CONCIERGE • Private pool for adults only • Private beach area • Pool and beach concierge • Beverage service • Variety of sunscreens • “La Palapa” Restaurant exclusively for Royal Service

* Services subject to change without notice.

Royal Service One Bedroom Ocean View includes:

Room includes:

  • 1 king bed
  • Ocean view
  • 605 square feet
  • Maximum 3 adults
  • No more than 4 guests in the room
  • Balcony
  • Bathroom with tub and shower
  • Butler service
  • Climate control
  • Concierge service
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Living room
  • Pillow menu
  • Upgraded amenities
  • 24 hour room service

Additional bedding in main areas

  • 1 sofa bed
Royal Service One Bedroom Suite

Royal Service One Bedroom Suite

Additional details:

**Royal Service exclusive services: • Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only • Discreet, effective assistance of personal Butlers throughout the stay • Sensational upgraded amenities including personalized turn-down service, your choice of aromatic pillows, in-room Bathtub preparation, daily newspaper delivery, individualized in-room coffee service and machine and minibars stocked daily to suit your preferences • Personalized assistance by certified butlers • Library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, international newspapers, and evening cocktails and hors d'oeuvres • A personalized pillow menu • Special in-room aromatherapy menu (*) • Included cell phone for all-day communication with your butler.  Butler Service • Preferential and guaranteed reservations for specialty restaurants, spa, activities and excursions • Personal explanation of the resort facilities (on request) • Service unpacking and packing luggage • Coordinating your laundry • Shoe shining and Ironing clothes * One piece per person per day (not delicate materials) • SWIMMING POOL SERVICES - POOL CONCIERGE • Private pool for adults only • Private beach area • Pool and beach concierge • Beverage service • Variety of sunscreens • “La Palapa” Restaurant exclusively for Royal Service

* Services subject to change without notice.

Royal Service Paradisus Junior Suite Lagoon View includes:

Room includes:

  • 1 king bed, or 2 double beds
  • 474 square feet
  • Minimum 1 adult, maximum 3 adults
  • Bathroom with tub and shower
  • Butler service
  • Climate control
  • Concierge service
  • Lit make-up mirror
  • Pillow menu
  • Seating area
  • Upgraded amenities
  • 24 hour room service
Royal Service Junior Suite

Royal Service Junior Suite

Additional details:

**Royal Service exclusive services: • Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only • Discreet, effective assistance of personal Butlers throughout the stay • Sensational upgraded amenities including personalized turn-down service, your choice of aromatic pillows, in-room Bathtub preparation, daily newspaper delivery, individualized in-room coffee service and machine and minibars stocked daily to suit your preferences • Personalized assistance by certified butlers • Library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, international newspapers, and evening cocktails and hors d'oeuvres • A personalized pillow menu • Special in-room aromatherapy menu (*) • Included cell phone for all-day communication with your butler.  Butler Service • Preferential and guaranteed reservations for specialty restaurants, spa, activities and excursions • Personal explanation of the resort facilities (on request) • Service unpacking and packing luggage • Coordinating your laundry • Shoe shining and Ironing clothes * One piece per person per day (not delicate materials) • SWIMMING POOL SERVICES - POOL CONCIERGE • Private pool for adults only • Private beach area • Pool and beach concierge • Beverage service • Variety of sunscreens • “La Palapa” Restaurant exclusively for Royal Service

* Services subject to change without notice.

Royal Service Luxury Junior Suite Lagoon View includes:

Room includes:

  • 1 king bed
  • Lagoon View
  • 592 square feet
  • Maximum 3 adults
  • Balcony
  • Bathroom with tub and shower
  • Butler service
  • Concierge service
  • Connecting rooms available (subject to availability)
  • Lit make-up mirror
  • Pillow menu
  • Seating area
  • Upgraded amenities
  • 24 hour room service
Royal Service Luxury Junior Suite Lagoon View

Royal Service Luxury Junior Suite Lagoon View

Additional details:

**Royal Service exclusive services: • Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only • Discreet, effective assistance of personal Butlers throughout the stay • Sensational upgraded amenities including personalized turn-down service, your choice of aromatic pillows, in-room Bathtub preparation, daily newspaper delivery, individualized in-room coffee service and machine and minibars stocked daily to suit your preferences • Personalized assistance by certified butlers • Library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, international newspapers, and evening cocktails and hors d'oeuvres • A personalized pillow menu • Special in-room aromatherapy menu (*) • Included cell phone for all-day communication with your butler.  Butler Service • Preferential and guaranteed reservations for specialty restaurants, spa, activities and excursions • Personal explanation of the resort facilities (on request) • Service unpacking and packing luggage • Coordinating your laundry • Shoe shining and Ironing clothes * One piece per person per day (not delicate materials) • SWIMMING POOL SERVICES - POOL CONCIERGE • Private pool for adults only • Private beach area • Pool and beach concierge • Beverage service • Variety of sunscreens • “La Palapa” Restaurant exclusively for Royal Service

* Services subject to change without notice.

Royal Service Luxury Junior Suite Ocean View includes:

Room includes:

  • 1 king bed
  • Ocean view
  • 592 square feet
  • Maximum 3 adults
  • Balcony
  • Bathroom with tub and shower
  • Butler service
  • Climate control
  • Concierge service
  • Lit make-up mirror
  • Pillow menu
  • Seating area
  • Upgraded amenities
  • 24 hour room service
Royal Service Luxury Junior Suite Ocean View

Royal Service Luxury Junior Suite Ocean View

Additional details:

**Royal Service exclusive services: • Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only • Discreet, effective assistance of personal Butlers throughout the stay • Sensational upgraded amenities including personalized turn-down service, your choice of aromatic pillows, in-room Bathtub preparation, daily newspaper delivery, individualized in-room coffee service and machine and minibars stocked daily to suit your preferences • Personalized assistance by certified butlers • Library, complimentary Internet access, daily continental breakfast buffet, snacks, coffee and premium beverages throughout the day, international newspapers, and evening cocktails and hors d'oeuvres • A personalized pillow menu • Special in-room aromatherapy menu (*) • Included cell phone for all-day communication with your butler.  Butler Service • Preferential and guaranteed reservations for specialty restaurants, spa, activities and excursions • Personal explanation of the resort facilities (on request) • Service unpacking and packing luggage • Coordinating your laundry • Shoe shining and Ironing clothes * One piece per person per day (not delicate materials) • SWIMMING POOL SERVICES - POOL CONCIERGE • Private pool for adults only • Private beach area • Pool and beach concierge • Beverage service • Variety of sunscreens • “La Palapa” Restaurant exclusively for Royal Service

* Services subject to change without notice.

Amenities & activities

  • Elevators
  • Facilities for the hearing impaired
  • Facilities for the vision impaired
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services ($)
  • Children’s pool
  • Playground

Baby Club

Open from: 9:00 a.m. to 9:00 p.m.

Age range: 2 to 4

Kids Zone

Open from: 9:00 a.m. to 9:00 p.m.

Age range: 5 to 12

    The age range below will determine the quantity of children during booking.

  • Children ages: 2 to 12
Type Amenities

Avenue Bar

  • Bar
  • Lounge

Swim Up Bar

  • Bar
  • Swim-up bar
  • Open air

Coco's Beach Club

  • Bar
  • Beach bar
  • Open air

Toji Bar

  • Bar
  • Lounge
  • Open air

Blue Agave Bar

  • Bar
  • Restaurant bar

Red Lounge

  • Nightclub
  • Live DJs

Entertainment

  • A wide variety of entertainment and nightly shows.

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional information

Malva Food Bazar

  • Buffet
  • International
  • Breakfast
  • Dinner
  • Lunch
  • Dress code

Vento

  • À la carte
  • Mediterranean
  • Tapas
  • Dinner
  • Dress code

Fuego

  • À la carte
  • Seafood
  • Dinner
  • Dress code

Tempo by Chef Martin Berasategui

  • À la carte
  • Gourmet
  • Dinner
  • Dress code
  • Reservations required
  • This venue may be closed or have reduced days of service during low season

Bana

  • À la carte
  • Asian
  • Sushi
  • Dinner
  • Dress code

Mole

  • À la carte
  • Mexican
  • Dinner
  • Dress code

Enso

  • À la carte
  • Asian
  • Dinner
  • Dress code

Blue Agave

  • À la carte
  • Mexican
  • Dinner
  • Lunch
  • Dress code

La Palapa

  • À la carte
  • Gourmet
  • Breakfast
  • Lunch
  • Adults only
  • Dress code
  • Exclusive to Royal Service Guests
  • Suites: 657
  • Fitness centre: On site
  • Fitness classes: On site
  • Salon: On site ($)
  • Sauna steam room: On site
  • Spa: On site ($)
  • Spa treatments: On site ($)
  • Water aerobics
  • Water circuit
  • Kids Spa ($)

Boulevard Kukulcan, Km 16.5

Zona Hotelera, Quintana Roo

Cancun, Mexico 77500

(998) 881 1100

23 km from CUN

  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Adult-only pools: 1
  • Infinity pools: 1
  • Kids' pools: 1

Golf

  • Golf: On site ($)

Water sports

  • Dive shop: On site ($)
  • Motorized watersports: On site ($)
  • Non-motorized watersports: On site
  • Scuba diving: On site ($)
  • Snorkeling: On site

Other sports

  • Aerobics: On site
  • Tennis courts: On site
  • Tour excursions: On site ($)

Other activities

  • Arts and crafts: On site ($)
  • Beach activities: On site
  • Daily activities: On site
  • Games room: On site
  • Nightly entertainment: On site
  • 24 hour front desk
  • ATM ($)
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange ($)
  • Dry cleaning ($)
  • Gift shop ($)
  • Grocery items ($)
  • Laundry services ($)
  • Medical services available ($)
  • Medical services onsite
  • Meeting facilities ($)
  • Multilingual staff
  • Parking
  • Photo shop ($)
  • Shopping onsite ($)
  • Tour desk ($)
  • Valet parking ($)
  • Wedding facilities ($)