All inclusive

Paradisus Cancun

Cancun 5.0

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Overview

This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite Lagoon View
474 square feet
  • 1 king bed, or 2 double beds
  • Lagoon view
  • No more than 4 guests in the room
Junior Suite Lagoon View
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV

Junior Suite Ocean View
474 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV

Luxury Junior Suite Ocean View
474 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Luxury Junior Suite Ocean View
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV

The Reserve Deluxe Lagoon Junior Suite
474 square feet
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
The Reserve Deluxe Lagoon Junior Suite
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

The Reserve Deluxe Ocean View Junior Suite
474 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
The Reserve Deluxe Ocean View Junior Suite
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

The Reserve Deluxe Lagoon View Suite
592 square feet
  • 1 king bed
  • Lagoon View
  • No more than 4 guests in the room
The Reserve Deluxe Lagoon View Suite
592 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

The Reserve Deluxe Ocean View Suite
592 square feet
  • 1 king bed
  • Ocean view
  • No more than 4 guests in the room
The Reserve Deluxe Ocean View Suite
592 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

The Reserve One Bedroom Deluxe Ocean View Suite
645 square feet
  • 1 king bed
  • Ocean view
  • No more than 4 guests in the room
The Reserve One Bedroom Deluxe Ocean View Suite
645 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

Amenities

  • Elevators.
  • Facilities for the hearing impaired.
  • Facilities for the vision impaired.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground

Baby Club

Open from: 9:00 a.m. to 9:00 p.m.
Age range: 2 to 4

Kids Zone

Open from: 9:00 a.m. to 9:00 p.m.
Age range: 5 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12
  • A wide variety of entertainment and nightly shows.
Type Amenities
Avenue Bar Bar, Lounge
Swim Up Bar Bar, Swim-up bar Open air
Coco's Beach Club Bar, Beach bar Open air
Toji Bar Bar, Lounge Open air
Blue Agave Bar Bar, Restaurant bar
Red Lounge Nightclub Live DJs

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional Information
Malva Food Bazar Buffet International Breakfast, Dinner, Lunch Dress code
Vento À la carte Mediterranean, Tapas Dinner Dress code
Tempo by Chef Martin Berasategui À la carte Gourmet Dinner Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
Bana À la carte Asian, Sushi Dinner Dress code
Mole À la carte Mexican Dinner Dress code
Enso À la carte Asian Dinner Dress code
Blue Agave À la carte Mexican Dinner, Lunch Dress code
La Palapa À la carte Gourmet Breakfast, Lunch Adults only, Dress code, Exclusive to The Reserve guests
Market Grill À la carte Brazilian Dinner
  • Suites: 657
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit
  • Kids Spa available ($)
Boulevard Kukulcan, Km 16.5
Zona Hotelera, Quintana Roo
Cancun, Mexico 77500
(998) 881 1100
23 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Adults only pools: 1
  • Kids pools: 1

Golf

  • Golf: on site ($)

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Medical services onsite
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking available ($)
  • Wedding facilities available ($)

Location

Address
Boulevard Kukulcan, Km 16.5, Zona Hotelera, Quintana Roo, Cancun, 77500, Mexico
23 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Family Vacation 2022

kenny79x on Jul 04, 2022

We traveled to Paradisus Cancun from June 26th to July 3rd, 2022. Overall, the vacation was excellent with a few suggestions for improvement. The Positives The entertainment staff was extremely helpful, especially Sal who did an excellent job in organizing volleyball every day and involving people in the game. Axel and Jesus also did a good job organizing activities around the pool with the kids. The a la carte services and food quality was exceptional! One of the highlights was Moises at the Cielo Mexican restaurant. He took the time to explain the menu to us in detail and showed his appreciation. Jorge at the Japanese restaurant was also extremely helpful and took the time to explain the menu to us. He even came up with great drink suggestions including the Mezcalita and coffee with liqueur. The ocean view room views were excellent highly recommend upgrading to this. Our first impressions of the hotel met expectations. As soon as you get a glimpse of the hanging vines and natural light ascending from above in the atrium you feel like you are in a world-class hotel. The family pool was not too busy and provided a quiet respite throughout the day. The main pool was a little crowded near the swim-up bar but was excellent if you want more activities and action. The Negatives The check in experience was terrible, it took us almost 30 minutes with one of the new staff members. They first made a mistake and told us it would be 5 nights instead of 7. They quickly corrected that error but were not very apologetic. They then charged my card $200 US dollars instead of Mexican dollars. Similarly fixed the error but not apologetic. No extras were offered for this inconvenience. The buffet restaurant menu was extremely repetitive for lunch and dinner. We ate there the first two days and then decided to mostly avoid it and go to the a la carte restaurants where possible. We suggest adding theme nights to keep it interesting for the guests. Instead request a room away from the main lobby near the shallow end of the main snake-shaped pool. This will probably mean more walking, but the resort is not that large anyway. There were no ping pong/table tennis tables available outside. We suggest adding one outside near one of the pools. Seaweed was a bit of a problem here although the hotel did their best to clean it every day and there were areas where you could get into the ocean with minimal seaweed. There are a lot of perks to the reserve section but it goes a little too far. There were several Bali beds that were empty. At least 70% all the time. The reserve pool was always empty and is way too large in my opinion.

TripAdvisor users rated this property 5 out of 5

Very nice!

416mariyahs on Jul 03, 2022

Luis was very kind and attentive to our needs and dietary restrictions. Service was great and food was delicious! The restaurant was very beautiful and serene. Would definitely recommend that you should try when you visit!

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