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Overview
This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow top mattress
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Patio
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- No more than 4 guests in the room
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Guest Experience Concierge throughout the stay
- Cocktails and snacks in the evening
- International magazines in digital format
- Priority in the reservation of restaurants
- Water ritual at YHI SPA
- Private pool with swim-up bar
- Personalized pillow menu (on request)
- Direct contact with personal concierge via instant messaging
- Exclusive pool with swim-up bar
- Nespresso coffee machine
- Superior Personalized minibar
- Exclusive beach area
- Exclusive restaurant
- Exclusive The Reserve Lounge Private check-in/out
- Turndown Service
- All-day snack buffet
- Premium drinks available
- Bathrobes and slippers
- Assistance with priority reservations for activities and restaurants
- Special aromatherapy menu in the room
- Complimentary dinner at Sal Steak Cave
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Climate control
- Concierge service
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Guest Experience Concierge throughout the stay
- Cocktails and snacks in the evening
- International magazines in digital format
- Priority in the reservation of restaurants
- Water ritual at YHI SPA
- Private pool with swim-up bar
- Personalized pillow menu (on request)
- Direct contact with personal concierge via instant messaging
- Exclusive pool with swim-up bar
- Nespresso coffee machine
- Superior Personalized minibar
- Exclusive beach area
- Exclusive restaurant
- Exclusive The Reserve Lounge Private check-in/out
- Turndown Service
- All-day snack buffet
- Premium drinks available
- Bathrobes and slippers
- Assistance with priority reservations for activities and restaurants
- Special aromatherapy menu in the room
- Complimentary dinner at Sal Steak Cave
- 1 king bed
- Lagoon View
- No more than 4 guests in the room
- 1 king bed
- Lagoon View
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Guest Experience Concierge throughout the stay
- Cocktails and snacks in the evening
- International magazines in digital format
- Priority in the reservation of restaurants
- Water ritual at YHI SPA
- Private pool with swim-up bar
- Personalized pillow menu (on request)
- Direct contact with personal concierge via instant messaging
- Exclusive pool with swim-up bar
- Nespresso coffee machine
- Superior Personalized minibar
- Exclusive beach area
- Exclusive restaurant
- Exclusive The Reserve Lounge Private check-in/out
- Turndown Service
- All-day snack buffet
- Premium drinks available
- Bathrobes and slippers
- Assistance with priority reservations for activities and restaurants
- Special aromatherapy menu in the room
- Complimentary dinner at Sal Steak Cave
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Guest Experience Concierge throughout the stay
- Cocktails and snacks in the evening
- International magazines in digital format
- Priority in the reservation of restaurants
- Water ritual at YHI SPA
- Private pool with swim-up bar
- Personalized pillow menu (on request)
- Direct contact with personal concierge via instant messaging
- Exclusive pool with swim-up bar
- Nespresso coffee machine
- Superior Personalized minibar
- Exclusive beach area
- Exclusive restaurant
- Exclusive The Reserve Lounge Private check-in/out
- Turndown Service
- All-day snack buffet
- Premium drinks available
- Bathrobes and slippers
- Assistance with priority reservations for activities and restaurants
- Special aromatherapy menu in the room
- Complimentary dinner at Sal Steak Cave
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Guest Experience Concierge throughout the stay
- Cocktails and snacks in the evening
- International magazines in digital format
- Priority in the reservation of restaurants
- Water ritual at YHI SPA
- Private pool with swim-up bar
- Personalized pillow menu (on request)
- Direct contact with personal concierge via instant messaging
- Exclusive pool with swim-up bar
- Nespresso coffee machine
- Superior Personalized minibar
- Exclusive beach area
- Exclusive restaurant
- Exclusive The Reserve Lounge Private check-in/out
- Turndown Service
- All-day snack buffet
- Premium drinks available
- Bathrobes and slippers
- Assistance with priority reservations for activities and restaurants
- Special aromatherapy menu in the room
- Complimentary dinner at Sal Steak Cave
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Guest Experience Concierge throughout the stay
- Cocktails and snacks in the evening
- International magazines in digital format
- Priority in the reservation of restaurants
- Water ritual at YHI SPA
- Personalized pillow menu (on request)
- Direct contact with personal concierge via instant messaging
- Nespresso coffee machine
- Superior Personalized minibar
- Turndown Service
- All-day snack buffet
- Premium drinks available
- Bathrobes and slippers
- Assistance with priority reservations for activities and restaurants
- Special aromatherapy menu in the room
- Kids and teenagers’ activities menu
- Kids Bathrobes and mini slippers
- Kid´s toiletries
- Kids Beverages in the minibar
- Play Station and Xbox on request
- Complimentary dinner at Sal Steak Cave
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Guest Experience Concierge throughout the stay
- Cocktails and snacks in the evening
- International magazines in digital format
- Priority in the reservation of restaurants
- Water ritual at YHI SPA
- Personalized pillow menu (on request)
- Direct contact with personal concierge via instant messaging
- Nespresso coffee machine
- Superior Personalized minibar
- Turndown Service
- All-day snack buffet
- Premium drinks available
- Bathrobes and slippers
- Assistance with priority reservations for activities and restaurants
- Special aromatherapy menu in the room
- Kids and teenagers’ activities menu
- Kids Bathrobes and mini slippers
- Kid´s toiletries
- Kids Beverages in the minibar
- Play Station and Xbox on request
- Complimentary dinner at Sal Steak Cave
Amenities
- Elevators.
- Facilities for the hearing impaired.
- Facilities for the vision impaired.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Kids Zone
Teens Club
- Children ages: 2 to 12
- A wide variety of entertainment and nightly shows.
| Type | Amenities | |
|---|---|---|
| Ginger Bar & Ginger Lounge | Bar, Lounge | |
| Fahrenheit Bar | Bar, Swim-up bar | Open air |
| Kanna Beach Club | Bar, Beach bar | Open air |
| Lemon Fish Bar | Bar, Lounge | Open air |
| Blue Agave Bar | Bar, Restaurant bar | |
| Sante Bar | Bar |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-out time: 12 p.m.
Wi-Fi
- Throughout the property
Internet
- Business centre
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Malva Food Bazar | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| Capella | À la carte | American, Italian | Dinner | Dress code |
| SAL Steak Cave | À la carte | Grill/steak house | Dinner | ($), Dress code, Not included with all-inclusive plan |
| Lemon Fish | À la carte | Japanese | Dinner | Dress code |
| Cielo | À la carte | Mexican | Dinner | Dress code |
| Agua Marina | À la carte | Seafood | Dinner | Dress code |
| Blue Agave | À la carte | Mexican | Dinner, Lunch | Dress code |
| Sante | À la carte | Mediterranean | Breakfast, Lunch | Adults only, Dress code, Exclusive to The Reserve guests |
| Lunch Box | À la carte | Brazilian | Dinner | |
| Oyster Bar by Aqua Marina | À la carte | Seafood | Lunch | Premium menu items ($) |
| Nespresso Coffee Corner | Café | Coffee and Pastries | Snacks | |
| Gelato Corner | Snack bar | Gelato and ice cream | Snacks | |
| Food Truck | Snack bar | American | Lunch, Snacks |
- Suites: 657
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
- Kids Spa available ($)
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Activity pools: 1
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 1
Golf
- Golf: on site ($)
Golf cart mandatory and is not included
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Arts and crafts: on site ($)
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking available ($)
- Wedding facilities available ($)
Aerial view
Exterior
Main Atrium
Atrium Lounge
Main Pool
Main Pool
Kids Pool
The Reserve pool
Coco's Beach Club
Coco's Beach Club
Coco's Beach Club
Baby Club
Eco Spa
Malva Restaurant
Vento Restaurant
Bana Restaurant
Blue Agave Restaurant
Blue Agave Restaurant
La Palapa Restaurant
Avenue Bar
Red Lounge
The Market Grill
Family Concierge Lounge
Family Concierge Lounge
Fitness centre
Spin studio
Wedding Gazebo
Bridal Suite Dressing Room
Spa
Spa
Location
Reviews
Far from paradise
Sightseer41580511215 on Jan 26, 2023
Went for a music festival (Sunsoaked), and can tell you this resort fell short on every expectation. Paid over $3500 for 4 days, food was terrible. Upgraded to "The Reserve" and into a suite after they moved me from the the Fiesta Americana, where i had booked a room with a pool in it. Weren't able to enjoy the real perks as most things need a reservation. The steakhouse (need a reservation and only open while the event was going on). Breakfast was more European style, and not really my thing. Drinks were very much watered down, unless you started tipping heavy (i know, that's the expectation) but for a trip where i spent close to $5k to enjoy, nothing was magical about this resort and i would recommend going anywhere else but the Melia hotels. Staff and location are the 2 thigs i can say were amazing every step of the way. Spend your money at one of the branded hotels, and don't fall for the all-inclusive tag. Suite was large, but i was by myself in the room and really only wanted the pool in my room that i originally reserved. No sorry. No ask to move. Just moved to the reserve and told it was better. I can imagine it was not.
Lovely staying at Paradius Cancun
vikkam123 on Jan 26, 2023
We really enjoyed our stayin at Paradisius cancun. They made everything an experience, food, music, activities and kids activities plus the amazing beach and amenities. My daughter really enjoyed participating in the kids activities, painting, pool parties and so many others. A special thank you for the lovely instructors who craft all the kiddo activities Ivon, Ruby,Brenda and Cristal.
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