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Overview
This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow top mattress
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Patio
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Butler service
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Special welcome cocktail
- Refreshing scented towel
- 24-hour room service
- Unpacking and repacking of suitcases
- Ironing of clothes on arrival (once per stay)
- Pool Concierge offering cold drinks, towels, fruit and more…
- Exclusive The Reserve adults-only pool and beach area with valet service
- Personalized turn-down service
- Customized turn-down service including cookies and milk for kids
- Daily newspaper delivery on request
- Exclusive areas for adults
- Assistance with priority reservations for activities and restaurants
- In-room video games upon request
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Special welcome cocktail
- Refreshing scented towel
- 24-hour room service
- Unpacking and repacking of suitcases
- Ironing of clothes on arrival (once per stay)
- Pool Concierge offering cold drinks, towels, fruit and more…
- Exclusive The Reserve adults-only pool and beach area with valet service
- Personalized turn-down service
- Customized turn-down service including cookies and milk for kids
- Daily newspaper delivery on request
- Exclusive areas for adults
- Assistance with priority reservations for activities and restaurants
- In-room video games upon request
- 1 king bed
- Lagoon View
- No more than 4 guests in the room
- 1 king bed
- Lagoon View
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Special welcome cocktail
- Refreshing scented towel
- 24-hour room service
- Unpacking and repacking of suitcases
- Ironing of clothes on arrival (once per stay)
- Pool Concierge offering cold drinks, towels, fruit and more…
- Exclusive The Reserve adults-only pool and beach area with valet service
- Personalized turn-down service
- Customized turn-down service including cookies and milk for kids
- Daily newspaper delivery on request
- Exclusive areas for adults
- Assistance with priority reservations for activities and restaurants
- In-room video games upon request
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Special welcome cocktail
- Refreshing scented towel
- 24-hour room service
- Unpacking and repacking of suitcases
- Ironing of clothes on arrival (once per stay)
- Pool Concierge offering cold drinks, towels, fruit and more…
- Exclusive The Reserve adults-only pool and beach area with valet service
- Personalized turn-down service
- Customized turn-down service including cookies and milk for kids
- Daily newspaper delivery on request
- Exclusive areas for adults
- Assistance with priority reservations for activities and restaurants
- In-room video games upon request
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Special welcome cocktail
- Refreshing scented towel
- 24-hour room service
- Unpacking and repacking of suitcases
- Ironing of clothes on arrival (once per stay)
- Pool Concierge offering cold drinks, towels, fruit and more…
- Exclusive The Reserve adults-only pool and beach area with valet service
- Personalized turn-down service
- Customized turn-down service including cookies and milk for kids
- Daily newspaper delivery on request
- Exclusive areas for adults
- Assistance with priority reservations for activities and restaurants
- In-room video games upon request
Amenities
Accessibility
- Elevators.
- Facilities for the hearing impaired.
- Facilities for the vision impaired.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
Baby Club
Kids Zone
Age ranges
- Children ages: 2 to 12
Bars and entertainment
- A wide variety of entertainment and nightly shows.
| Type | Amenities | |
|---|---|---|
| Avenue Bar | Bar, Lounge | |
| Swim Up Bar | Bar, Swim-up bar | Open air |
| Coco's Beach Club | Bar, Beach bar | Open air |
| Toji Bar | Bar, Lounge | Open air |
| Blue Agave Bar | Bar, Restaurant bar | |
| Red Lounge | Nightclub | Live DJs |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Throughout the property
Internet
- Business centre
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Malva Food Bazar | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| Vento | À la carte | Mediterranean, Tapas | Dinner | Dress code |
| Tempo by Chef Martin Berasategui | À la carte | Gourmet | Dinner | Dress code, Reservations required, This venue may be closed or have reduced days of service during low season |
| Bana | À la carte | Asian, Sushi | Dinner | Dress code |
| Mole | À la carte | Mexican | Dinner | Dress code |
| Enso | À la carte | Asian | Dinner | Dress code |
| Blue Agave | À la carte | Mexican | Dinner, Lunch | Dress code |
| La Palapa | À la carte | Gourmet | Breakfast, Lunch | Adults only, Dress code, Exclusive to The Reserve guests |
| Market Grill | À la carte | Brazilian | Dinner |
Facilities
- Suites: 657
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
- Kids Spa available ($)
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Activity pools: 1
- Adults only pools: 1
- Kids pools: 1
Golf
- Golf: on site ($)
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Arts and crafts: on site ($)
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
Shops and services
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking available ($)
- Wedding facilities available ($)
Aerial view
Exterior
Atrium
Main Atrium
Main Pool
Main Pool
Main Pool
The Reserve pool
Coco's Beach Club
Coco's Beach Club
Coco's Beach Club
Baby Club
Eco Spa
Malva Restaurant
Vento Restaurant
Bana Restaurant
Blue Agave Restaurant
Blue Agave Restaurant
La Palapa Restaurant
Avenue Bar
Red Lounge
The Market Grill
Family Concierge Lounge
Family Concierge Lounge
Fitness centre
Spin studio
Wedding Gazebo
Bridal Suite Dressing Room
Spa
Spa
Location
Reviews
Family Vacation 2022
kenny79x on Jul 04, 2022
We traveled to Paradisus Cancun from June 26th to July 3rd, 2022. Overall, the vacation was excellent with a few suggestions for improvement. The Positives The entertainment staff was extremely helpful, especially Sal who did an excellent job in organizing volleyball every day and involving people in the game. Axel and Jesus also did a good job organizing activities around the pool with the kids. The a la carte services and food quality was exceptional! One of the highlights was Moises at the Cielo Mexican restaurant. He took the time to explain the menu to us in detail and showed his appreciation. Jorge at the Japanese restaurant was also extremely helpful and took the time to explain the menu to us. He even came up with great drink suggestions including the Mezcalita and coffee with liqueur. The ocean view room views were excellent highly recommend upgrading to this. Our first impressions of the hotel met expectations. As soon as you get a glimpse of the hanging vines and natural light ascending from above in the atrium you feel like you are in a world-class hotel. The family pool was not too busy and provided a quiet respite throughout the day. The main pool was a little crowded near the swim-up bar but was excellent if you want more activities and action. The Negatives The check in experience was terrible, it took us almost 30 minutes with one of the new staff members. They first made a mistake and told us it would be 5 nights instead of 7. They quickly corrected that error but were not very apologetic. They then charged my card $200 US dollars instead of Mexican dollars. Similarly fixed the error but not apologetic. No extras were offered for this inconvenience. The buffet restaurant menu was extremely repetitive for lunch and dinner. We ate there the first two days and then decided to mostly avoid it and go to the a la carte restaurants where possible. We suggest adding theme nights to keep it interesting for the guests. Instead request a room away from the main lobby near the shallow end of the main snake-shaped pool. This will probably mean more walking, but the resort is not that large anyway. There were no ping pong/table tennis tables available outside. We suggest adding one outside near one of the pools. Seaweed was a bit of a problem here although the hotel did their best to clean it every day and there were areas where you could get into the ocean with minimal seaweed. There are a lot of perks to the reserve section but it goes a little too far. There were several Bali beds that were empty. At least 70% all the time. The reserve pool was always empty and is way too large in my opinion.
Very nice!
416mariyahs on Jul 03, 2022
Luis was very kind and attentive to our needs and dietary restrictions. Service was great and food was delicious! The restaurant was very beautiful and serene. Would definitely recommend that you should try when you visit!
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