Sandos Cancun Lifestyle Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6038 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Cancun September 2019

    Reviewed by HTownGlam() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Late post. My husband and I stayed at Sandos in early September and it was the greatest experience we could have ever imagined! The service is definitely 5 star! Alberto and Enrique at Zhango restaurant were exceptional hosts. Not only friendly and attentive, they just went above and beyond! Raul at Bar Two never skipped a beat. He made us feel like family. We also had a couples massage with Samantha and Beatrice and they were so kind. I forgot the Sommelier's name but he was so friendly and highly educated in wine. This is a must stay when in Cancun!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Needs A Refurb!

    Reviewed by pdoc147() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is tired and showing its age, the restaurants were below average in the quality of food although the Japanese restaurant was a notch or two above the others. Minibar was limited and rarely replenished during our 10 day stay. The bathroom shower was just passable but I would not consider using the bath. Overall decor around the hotel was worn & tired just like the furniture. In one of the restaurants the 'Steak House' had frayed and dirty carpets. Of the three communal elevators only two were ever working & one day all three were out of service so not much fun if you're on the upper levels. There are many other negatives so we cannot recommend this hotel & I would rate this hotel more like a 3 star but even then you expect better. However, it would not be fair not to mention a real positive - the staff, they were wonderful, they were kind, friendly, very hard working and polite. I do hope they are paid a fair salary as this is the best asset the Sandos Cancun Lifestyle "Resort" (Resort is a bit of a stretch!) has.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Value

    Value-2

    Sandos Cancun is off the hooks

    Reviewed by Karan999999910() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sandos entertainers, Alex, Bernie, Rodrigo, Arleen are amazing and know how to party!!! The hospitality is amazing and the food is outstanding. Jorge the waiter was amazing and always helped us out.xx

    Past the Glory Days

    Reviewed by patrick a(san mateo, United States) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My room was 510. It had worn furniture, literally had termites climbing on the walls. Water dripping from bathroom vent (mold issues) This is my third time here, and the years are showing. The Sandos sign on the beach is worn and old, they are not putting money back into hotel on maintenance side. The restaurants are okay, not 5 star by far, The staff is friendly and doing the best they can. For the price there are better ways to spend your money. The beach view and location is great.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Fantastic destination and resort

    Reviewed by Luke P() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    10/10 entertainment, Arlene Alex and Bernie are great hosts, beach And pool volleyball was good fun. Pool service is great, food and drinks constantly flowing. Would highly recommend to anyone staying in the hotel zone.